Senior Representative I, Customer Solutions

G'day!

We are ServiceRocket🚀, a global tech-enabled services company headquartered in Palo Alto, California. Our purpose is to be the single most reliable partner in the acceleration of your growth. At ServiceRocket, we are committed to the development of every Rocketeer and the trust of every customer.

Twenty years on and counting, we’ve got your back. 

Why is ServiceRocket the place for you 🧡

- A 20+ year tech services expert of many solutions and partnerships with industry giants.

- Our diverse world of Rocketeers lives by our values with a collaborative mindset resulting in a 4.7 rating on Glassdoor.

- We have been certified as a best place to work for our US, Chile and Malaysian offices.

- Our culture rocks! You’ll join a fun-loving and inclusive work environment that supports your professional growth and personal well-being. 

Visit our website to learn more and become a part of our Rocketeer Nation.

This role is a key member of our sales team, focused on finding and driving both short and long term opportunities. You ideally have experience in solution selling, using products such as Atlassian to drive transformational services solutions to customers.

What you’ll be doing 💪

- Build and maintain lasting relationships with customers and partners by understanding their focus, anticipating their needs, and solving their problems

- Perform prospecting activities such as cold calling and networking

- Generate leads, manage pipeline, update forecast, develop and execute account plans

- Close opportunities to achieve sales targets

- Follow up with customers regularly to ensure needs are being met and to identify opportunities

- Maintain CRM and accounts plans for customers and prospects

- Coordinate internal and external resources to improve customers' experience

- Stay current with ServiceRocket's offerings and industry trends

- Host product demonstrations, webinars and other online events to educate customers and prospects

- Illustrate the value of ServiceRocket's products and services to create growth opportunities

- Participate in brainstorming, office activities, staff meetings, and client meetings

- Research and assist with program development for existing customers and new prospects

What you’ll bring to the table 🧑‍💻

- Typically requires a minimum of 6 years of related experience with a Bachelor’s degree; or 4 years and a Master’s degree; or equivalent experience. 

- Proven track record of closing large complex enterprise deals. Atlassian technology knowledge and experience is a huge plus.

- Proven track record working in B2B environments/marketplaces.

- Experience in working with Tech or IT Services companies.

- Experience in developing strategic customer relationships and partnerships.

- Excellent communication, presentation and negotiation skills.

- Self-motivated, results-oriented and driven to exceed expectations.

- Competency in the typical back office support tools and CRM software.

- Ability to work hybrid and visit customer's office as required

Perks ✨🍇🚀

-Share the fruit program: when we grow the tree, we share the fruit–when the company grows, we share the profit.

-Stock options: you have the opportunity to participate in the ownership of the company.

-Health insurance: we support you and your family–your well-being matters.

-Retirement plan/funds saving: we care about your future–we have diverse plans depending on your location. 

-Career pathways program: you can grow horizontally, vertically, or any way you want.

-Generous monthly fixed allowances including Rockettoria, Scholarship & Learning, Tech Choice, Wellness.

-Generous PTO plus one cultural heritage and community day to celebrate your story, family, and culture.

Our Selection Process 🔎

Our goal is for you to interview us. We want you to meet our team so that you can confirm we are the right company for you. 

You will first meet our TA member in charge of the process, they will be your tour guide throughout the entire journey and will be there to answer any questions you may have! Then you’ll meet the hiring team and the executive of the area.

Become a Rocketeer. Join us in enabling fast-growing companies to take off and so will your career!

Additional Information

ServiceRocket is committed to a diverse and inclusive workplace. ServiceRocket is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. 

*Only shortlisted candidates will be notified*

Although the position is hybrid/remote, preferential consideration will be given to candidates based locally to the country’s office in order to better collaborate with our team. This position is not eligible for visa assistance/sponsorship or relocation assistance.

RECRUITING FRAUD ALERT: Your personal information and online safety are important to us. At ServiceRocket, recruiters only direct candidates to apply through our official career page at https://www.servicerocket.com/join-us.Recruiters will never request payments, ask for financial account information or sensitive information like social security numbers. If you are unsure if a message is from ServiceRocket, please email [email protected].