At Dataiku, we're not just adapting to the AI revolution, we're leading it. Since our beginning in Paris in 2013, we've been pioneering the future of AI with a platform that makes data actionable and accessible. With over 1,000 teammates across 25 countries and backed by a renowned set of investors, we're the architects of Everyday AI, enabling data experts and domain experts to work together to build AI into their daily operations, from advanced analytics to Generative AI.
As Senior Renewals Manager at Dataiku, you will play a critical role in ensuring the long-term success of our customers by engaging with them to secure on-time renewals and deliver an exceptional customer experience.
As an integral member of this newly-formed go-to-market team, you will collaborate with colleagues across the broader revenue, operations, and customer organizations to maximize the value our platform delivers. This cross-functional role provides an exciting opportunity to contribute to a fast-growing SaaS organization while helping shape our renewal strategy and best practices.
How you’ll make an impact
- Maximize Retention Rate, Net New Annual Recurring Revenue (NNARR), and On-Time Renewal (OTR) through effective renewal management.
- Drive strong engagement in the 180-day renewal framework to ensure seamless customer retention.
- Analyze customer renewal data to develop retention, uplift, mitigation, and expansion strategies.
- Partner with revenue and customer teams to proactively address risks and identify opportunities for growth.
- Support at-risk customers through mitigation planning and customer success initiatives.
- Lead contract renewal negotiations to achieve successful, timely closures.
- Evaluate license usage and ensure true-up requirements are accurately processed.
- Provide accurate weekly forecasts on renewals and associated risks.
- Contribute to renewal process improvements, helping refine policies, workflows, and tools for scalability.
What you’ll need to be successful
- At least 5 to 7 years of experience in enterprise SaaS renewals, account management, or a related field.
- Background in commercial negotiations and account management.
- Proficiency in revenue technologies, including ability to manage your own book of business.
- Strong customer-first mindset, with a proactive approach to mitigating risks and identifying growth opportunities.
- Ability to navigate SaaS contracting discussions and renewal workflows with confidence.
- Excellent communication skills with the ability to engage executive stakeholders.
- Capacity to manage multiple priorities, remain adaptable, and work effectively under pressure.
What you’ll need to stand out
- A data-driven approach to renewals, leveraging analytics to drive retention and expansion strategies.
- Functional expertise in key business areas such as FP&A or Supply Chain is a plus.
- A natural ability to build strong cross-functional relationships, working seamlessly with Sales, CS, and Operations teams.
- A strong understanding of subscription-based business models and best practices in renewals management.
- Experience working in a fast-paced, high-growth SaaS environment, demonstrating agility and problem-solving skills.
- A proactive, growth-oriented mindset with a passion for continuous improvement and innovation.
The final compensation package for this role will be determined during the interview process and is based on a variety of factors, including, but not limited to, geographic location, internal equity, education, skill set, experience and training. Eligible roles may also be entitled to receive commission or other variable compensation through Dataiku's incentive compensation program.
Dataiku also offers comprehensive benefits, including stock options, medical, dental, and vision plans, flexible spending accounts, pre-tax commuter benefits, a 401k company match, paid vacations and sick leave, paid parental leave, employer paid disability coverage, and additional health and wellbeing perks and benefits. Dataiku reserves the right to amend or modify employee perks and benefits at any time.
US only national base pay ranges
$105,000—$120,000 USD
What are you waiting for!
At Dataiku, you'll be part of a journey to shape the ever-evolving world of AI. We're not just building a product; we're crafting the future of AI. If you're ready to make a significant impact in a company that values innovation, collaboration, and your personal growth, we can't wait to welcome you to Dataiku! And if you’d like to learn even more about working here, you can visit our Dataiku LinkedIn page.
Our practices are rooted in the idea that everyone should be treated with dignity, decency and fairness. Dataiku also believes that a diverse identity is a source of strength and allows us to optimize across the many dimensions that are needed for our success. Therefore, we are proud to be an equal opportunity employer. All employment practices are based on business needs, without regard to race, ethnicity, gender identity or expression, sexual orientation, religion, age, neurodiversity, disability status, citizenship, veteran status or any other aspect which makes an individual unique or protected by laws and regulations in the locations where we operate. This applies to all policies and procedures related to recruitment and hiring, compensation, benefits, performance, promotion and termination and all other conditions and terms of employment. If you need assistance or an accommodation, please contact us at: [email protected]
Protect yourself from fraudulent recruitment activity
Dataiku will never ask you for payment of any type during the interview or hiring process. Other than our video-conference application, Zoom, we will also never ask you to make purchases or download third-party applications during the process. If you experience something out of the ordinary or suspect fraudulent activity, please review our page on identifying and reporting fraudulent activity here.
Top Skills
What We Do
Dataiku is the platform for Everyday AI, enabling data experts and domain experts to work together to build data into their daily operations, from advanced analytics to Generative AI. Together, they design, develop and deploy new AI capabilities, at all scales and in all industries. Organizations that use Dataiku enable their people to be extraordinary, creating the AI that will power their company into the future.
More than 600 companies worldwide use Dataiku, driving diverse use cases from predictive maintenance and supply chain optimization, to quality control in precision engineering, to marketing optimization, Generative AI use cases, and everything in between.
Why Work With Us
Don’t get us wrong: we're a tech company building software. Our culture is even pretty geeky! But our driving force is and will always remain people, starting with ours. We consider our employees to be our most precious asset, and we're committed to ensuring that each of them gets the most rewarding, enjoyable and memorable work experience with us.
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