Senior Relationship Manager, Protection

Ministry Brands is looking for a Senior Relationship Manager, Protection to join our growing team! 

Who we are 

Ministry Brands is a leading provider of SaaS operational management systems, payments platforms, digital engagement tools and background screening solutions for faith-based, non-profit, and for-profit organizations. We serve more than 95,000 clients as a trusted partner in digital transformation and enablement – advancing missions, driving efficiencies, and building engaged communities for more than four decades. The diverse and real-world experiences of our team members serving their communities makes us stronger together and enhances our ability to advance digital transformation for the greater good.   

Ministry Brands is committed to acknowledging and valuing our employee differences and to creating an environment in which every individual’s unique strengths and abilities are developed and valued. Our employees share in the responsibility for creating this environment and demonstrate mutual respect and acceptance in the workplace. We welcome everyone and are dedicated to creating a culture where all our employees have equal opportunity to be heard and reach their full potential. 

What you'll do 

As a part of Ministry Brands, we are a fast-growing, globally recognized background screening company accredited by the Professional Background Screening Association (PBSA) with locations in Tulsa, Oklahoma, and Tampa, Florida. We currently have an opening for a Senior Relationship Manager on our Relationship Management team. As a Senior Relationship Manager, you will be responsible for maintaining and growing our relationships with clients, will be the primary point of contact for your managed accounts, and will work closely with internal teams to ensure a frictionless client experience. You will also take an active role in Onboarding by evaluating our existing process and work with leadership and business partners to redesign the process where needed.  

• Effectively manage a book of key client accounts through relationship building and account strategy to ensure a healthy relationship with our clients 

• Develop and maintain strong, long-lasting client relationships, built on trust, communication, and transparency 

• Understand clients' business needs, goals, and challenges, and proactively identify opportunities to enhance our services and add value 

• Resource each client with solutions tailored to their unique goals and requirements  

• Advocate for each client to ensure frictionless client experience by collaborating closely with our internal teams - Sales, Billing, Operations, Support, etc. – to ensure seamless delivery  

• Identify potential issues and risks early and develop remediation strategies to retain and grow your accounts 

• Conduct Account Review sessions at recurring intervals with each client partner 

• Achieve high renewal rates and identify upsell and cross-sell opportunities in partnership with our sales team 

• Sustain and grow lifetime value through contract renewals, product adoption, client satisfaction, and overall client health scores 

• Proactively collaborate with each client to develop specific short and long-term account plans that meet the needs of our partners and optimize revenue and retention opportunities 

• Stay up-to-date on industry trends, regulations, and best practices to educate clients on relevant changes and updates 

• Monitor account performance and KPIs, analyze data and trends, and provide regular reports and insights to clients and internal stakeholders 

• Collaborate with leadership to evaluate and improve client onboarding processes and procedures to ensure an effective transition from the sales cycle to fulfillment 

• Take an active role in the mentoring and development of the relationship management team by leveraging and sharing your experience and best-practices 

Who you are 

• Requires 5+ years of experience in account management, customer success, sales, or related experience  

• You have demonstrated success in generating revenue growth through strategic account management 

• You have a Bachelor’s degree or an equivalent combination of education and experience  

• A passion for and experience in the background screening industry 

• Exceptional communication and interpersonal skills, with the ability to build rapport and credibility with clients and colleagues at all levels of an organization 

• Ability to learn and demonstrate company product solutions  

• Ability to learn and use internal business systems (Salesforce, Workday, ZenDesk, etc.) 

• Proficient in Microsoft Office – particularly in MS Excel for account analysis and PowerPoint for creating engaging client presentations 

• Excellent relationship building skills and ability to work both individually and as a member of a team 

• Ability to work effectively within a fast-paced, deadline-driven environment   

• Ability to handle conflict in a professional and efficient manner   

• Must be a team player; take ownership; and sustain optimism while focusing on the client  

Ministry Brands is proud to be an Equal Employment Opportunity Employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.