Senior Quality Manager

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Job Description:

Summary
The Senior Manager Quality has ownership of the Quality Management System for multiple existing accounts and/or new business segments. Responsible for all management aspects of quality personnel. Quality Assurance liaison between Ryder Management and Customer in achievement of business objectives. Leads continuous improvement activities as needed.
Essential Functions

• Leads Continuous Improvement activities as needed

• Serves as the business owner, establishes and regulates the standards for Quality Management Systems based on company and/or industry standards

• Oversees internal auditing to ensure regulatory compliance and certification

• Facilitates regular performance reviews with operations leadership and monitors metrics

• Develops, implements strategy to manage scope and meet customer expectations

• Supports business start-ups and expansions including pricing inputs, go-live and steady state certifications

• Supervises a team of quality Managers

• Makes employment decisions (hire, promotions, etc.) and performance management

• Exerts considerable influence on the overall objectives and long range goals of the organization

• Works on considerable complex problems where analysis of situation or data requires an in-depth evaluation of various intangible factors

Additional Responsibilities

• May lead continuous improvement activities including Kaizen events resulting in the achievement of annual cost savings objectives

• May function as a Team Lead or mentor providing guidance to lower level and support employees

• Manages Diversity and Inclusion

• Performs other duties as assigned.

Skills and Abilities

• Ability to be comfortable and effective with issues that lack clarity, structure or certainty

• Drives for results

• Ability to create and maintain professional relationships within all levels of the organization (peers, work groups, customers, supervisors)Comfortable around higher management

• Ability to work independently and as a member of a team

• Flexibility to operate and self-driven to excel in a fast-paced environment

• Capable of multi-tasking, highly organized, with excellent time management skills

• Detail oriented with excellent follow up practices and perseverance

• Operates with considerable latitude

• Situations may have little or nor precedent requiring original or new concepts of approaches without guidance from others

• Performs work independently with minimal supervision

• Acts independently to determine methods and procedures on new assignments

• Exerts considerable influence on the overall objectives and long range goals of the company

• Builds and manages effective teams

• Develops direct reports

• Has decision quality

• Ability to build strong customer relationships

• Effective leadership skills

• Has managerial courage and approachability

• Ability to maintain confidential information

• Integrity and Trust

• Demonstrates problem solving skills

• Develops and delivers effective presentations

• Has business acumen

• Seeks to acquire knowledge in area of specialty

Qualifications

• Bachelor's degree required Business/Engineering/Supply Chain or a minimum of 8 years relevant work experience

• Ten (10) years or more Operational Management required

• Eight (8) years or more Experience in MS Project, Internal Audit/Corrective Action Systems Software (e.g. JKT) preferred

• Eight (8) years or more Process Mapping and Standard Operating Procedures documentation and project management experience preferred

• Eight (8) years or more Quality Management/Process Improvement required

• One (1) year or more Supervisory experience preferred

• ISO 9001 certification required if applicable to account

• Certified Six Sigma Green Belt

• American Society of Quality Manager (ASQ)certification

DOT Regulated
No
 

Job Category

Quality

Compensation Information:

The compensation offered to a candidate may be influenced by a variety of factors, including the candidate’s relevant experience; education, including relevant degrees or certifications; work location; market data/ranges; internal equity; internal salary ranges; etc. The position may also be eligible to receive an annual bonus, commission, and/or long-term incentive plan based on the level and/or type. Compensation ranges for the position are below:

Pay Type:

Salaried

Minimum Pay Range:

90500

Maximum Pay Range:

181200

Benefits Information:

For all Full-time positions only: Ryder offers comprehensive health and welfare benefits, to include medical, prescription, dental, vision, life insurance and disability insurance options, as well as paid time off for vacation, illness, bereavement, family and parental leave, and a tax-advantaged 401(k) retirement savings plan.

Ryder is proud to be an Equal Opportunity Employer and Drug Free workplace.

All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, among other things, or status as a qualified individual with disability.

Security Notice for Applicants:

Ryder will only communicate with an applicant directly from a [@ryder.com] email address and will never conduct an interview online through a chat type forum, messaging app (such as WhatsApp or Telegram), or via an online questionnaire.  During an interview, Ryder will never ask for any form of payment or banking details and will never solicit personal information outside of the formal submitted application through www.ryder.com/careers.

Should you have any questions regarding the application process or to verify the legitimacy of an interview or Ryder representative, please contact Ryder at [email protected] or 800-793-3754.

Current Employees:

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