Senior QA Specialist

Company Description

PG Forsta is the leading experience measurement, data analytics, and insights provider for complex industries—a status we earned over decades of deep partnership with clients to help them understand and meet the needs of their key stakeholders. Our earliest roots are in U.S. healthcare –perhaps the most complex of all industries. Today we serve clients around the globe in every industry to help them improve the Human Experiences at the heart of their business. We serve our clients through an unparalleled offering that combines technology, data, and expertise to enable them to pinpoint and prioritize opportunities, accelerate improvement efforts and build lifetime loyalty among their customers and employees.

Like all great companies, our success is a function of our people and our culture. Our employees have world-class talent, a collaborative work ethic, and a passion for the work that have earned us trusted advisor status among the world’s most recognized brands. As a member of the team, you will help us create value for our clients, you will make us better through your contribution to the work and your voice in the process. Ours is a path of learning and continuous improvement; team efforts chart the course for corporate success.

Our Mission:

We empower organizations to deliver the best experiences. With industry expertise and technology, we turn data into insights that drive innovation and action. 

Our Values:

To put Human Experience at the heart of organizations so every person can be seen and understood. 

• Energize the customer relationship: Our clients are our partners. We make their goals our own, working side by side to turn challenges into solutions. 
• Success starts with me: Personal ownership fuels collective success. We each play our part and empower our teammates to do the same. 
• Commit to learning: Every win is a springboard. Every hurdle is a lesson. We use each experience as an opportunity to grow. 
• Dare to innovate: We challenge the status quo with creativity and innovation as our true north. 
• Better together: We check our egos at the door. We work together, so we win together. 

Job Description

What We Need:

We are searching for curious, detail-oriented technical expert with exceptional time management and multi-tasking skills.

We’re looking for someone with excellent communication skills and a natural desire for leadership.

As a Senior Quality Assurance Specialist, you’ll play a crucial role in maintaining the highest standards for our client surveys. Your responsibilities will include:

• Understanding and Improving Logic: Analyze and enhance survey logic, identifying errors and making recommendations across projects of all complexity levels.
• Testing Advanced Features: Test complex survey programming features like randomization, quotas, and dynamic content display.
• Bug Identification: Identify and document bugs, inconsistencies, and deviations from expected behavior.

- Thorough Testing:

• Conduct comprehensive testing of survey platforms, ensuring all question types, skip logic, piping, and branching work as expected.
• Validate survey design against project specifications to ensure proper flow and functionality.
• Perform cross-browser and cross-device testing to ensure surveys function consistently across various platforms, including desktop, mobile, and tablet.
• Test the functionality and aesthetic presentation of surveys, ensuring they are fully operational and visually appealing for respondents.

- Quality Assurance:

• Uncover problems before surveys are launched and released to respondents.
• Test data integrity and project functionality.
• Assess timelines for QA testing tasks and ensure project deadlines are met.
• Evaluate and test project deliverables to verify they meet client specifications and standards.
• Implement, follow, and maintain QA best practices and project processes to ensure a consistent approach to testing and quality control.
• Utilize both manual and automated tools and reports for testing.

- Mentorship and Review:

• Mentor and transfer knowledge to new and existing staff members.
• Conduct “top level” reviews of projects initially reviewed by another team member.
• Offer guidance and mentorship to junior QA specialists.

- Collaboration and Communication:

• Work closely with Programming, Data Processing, Project Management, and external teams to guarantee survey quality and ensure alignment on project goals and timelines.
• Communicate with team members, partners, and clients via email/phone to clarify requirement specifications and customer needs.

- Ownership and Support:

• Display ownership, accountability, and pride in the work you deliver.
• Provide support by monitoring the insource inbox, assigning QA to new projects, monitoring active projects and their timelines, discussing concerns with Project Managers, covering QA tasks for out-of-office team members, troubleshooting, and managing Change Log/Portal access.

Qualifications

What's in Your Tool Kit:

• Experience: At least 2 years of hands-on experience with Forsta Surveys (Decipher) and/or Forsta Plus (Confirmit) platforms.
• Technical Proficiency: Skilled in testing and confirming the functionality of special survey elements, including Custom Programming, Maxdiff, DCM, and algorithms.
• Project Management: Capable of handling high-complexity (L4) projects as the primary QA.
• Cross-Platform Testing: Experienced in cross-browser and cross-device testing (desktop, mobile, tablet).
• Market Research Knowledge: Familiar with market research methodologies and data collection processes.
• Communication Skills: Strong written and verbal communication skills in English.
• Technical Skills: Proficient in the Microsoft Office suite.
• Attention to Detail: Exceptional attention to detail.
• Standards and Practices: Ability to strictly follow standards and practices.
• Problem-Solving: Strong problem-solving skills with a solutions-oriented mindset.

- Bonus Skills:

• Knowledge of SPSS, Quantum, WinCross, or Sawtooth is a plus.

Additional Information

Please note that his position is required to work 6PM - 3AM EEST

Don’t meet every single requirement? Studies have shown that women and people of color are less likely to apply to jobs unless they meet every single qualification. At Press Ganey we are dedicated to building a diverse, inclusive and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles.