Purpose of the role
We are seeking a detail-oriented and experienced Senior QA Engineer to join our Global Blue Issuing Client team. You will play a critical role in ensuring the delivery of high-quality software solutions that align with business goals and enhance customer satisfaction. As a Senior QA Engineer, you will establish, implement, and uphold rigorous quality standards across projects, ensuring the stability, performance, and security of applications. Your contribution will drive efficiency in the software development lifecycle and deliver software products that meet high-quality benchmarks.
Why Join Us?
By driving QA excellence, you will play a vital role in delivering software solutions that are reliable, scalable, and secure, ensuring that our offerings remain at the forefront of innovation and meet the highest industry standards.
Responsibilities
- Lead quality assurance efforts across critical projects, particularly for mobile devices.
- Provide technical expertise and mentor team members to elevate overall QA capabilities.
- Design, develop, and maintain comprehensive test plans and test cases. (TestRail)
- Define and implement QA strategies to ensure high-quality software delivery.
- Understand the business case and processes to perform exploratory tests.
- Perform functional, regression, integration, system, and user acceptance testing.
- Ensure thorough testing of features, including edge cases and negative scenarios.
- Work closely with developers and product owners to troubleshoot issues and verify fixes.
- Continuously improve QA processes, tools, and methodologies.
- Document test results, prepare reports, and communicate progress to stakeholders. (Jira, Confluence)
- Provide input for release notes and ensure traceability of test cases to requirements.
- Maintain the automation framework and automated test cases to reduce manual efforts and deliver quick test results.
Additional: Division of work in percentage:
- Administration – 25%
- Reports Management – 15%
- Business Development – 60%
- Customer Service – 0%
Main KPI’s
- Test Cycle Time
- Bugfix Verification Time
- Defect Detection Rate
- Defect Report Quality
Competencies
- Critically evaluate requirements and identify gaps or inconsistencies.
- Communicate effectively with diverse stakeholders, including developers, product teams, and management.
- Proficient in tools such as Jira, TestRail, Postman, and Fiddler.
- Strong focus on identifying and documenting edge cases and issues.
- Prioritizing testing tasks based on business impact, risk assessment, and timelines.
Skills
- Deep understanding of QA best practices, standards, and quality metrics.
- Strong analytical skills to identify, isolate, and document bugs effectively.
- Team player with strong collaboration skills.
- Experience with mobile testing for iOS and Android platforms.
- Experience with performance testing tools like JMeter.
- Excellent communication skills in English.
Qualifications and education requirements
- University Degree in IT, Mobile Computing, or any technology-related field (or an equivalent working experience)
- English language – fluent written and spoken
- 5+ years of experience as a QA engineer
- Solid understanding of QA responsibilities within an agile software development team SCRUM
- Extensive experience in testing applications running on mobile devices
- Experience with Payment Mobile Devices is a plus
- Basic knowledge of Java is a plus
- ISTQB certificate is a plus
Top Skills
What We Do
At Global Blue, we firmly believe that enhancing the shopping experience drives performance.
Our mission is to seamlessly connect shoppers and brands worldwide by simplifying the shopping experience and boosting retailer performance. With over 40 years of industry expertise, we have pioneered Tax Free Shopping and expanded into the Payment and Post-Purchase business.
As a technology partner, we lead our industries with innovative technology and data-driven insights, bringing unparalleled value at every touchpoint along the shopping journey. We support retailers in handling over 35 million Tax Free Shopping transactions every year and our payment partners in elevating the experience of more than 31 million transactions worldwide. Our post-purchase solutions also cater to the needs of over 47m e-commerce shoppers. Listed on the New York Stock Exchange, we generated €20bn Sales in Store and €311M revenue in FY 2022/23.
Our diverse community of over 2,000 employees represent more than 80 nationalities across 53 countries. At Global Blue, we cultivate a culture of empowerment, encouraging our teams to collaborate and support one another.
Together, we innovate, create, and strive towards a brighter future for the businesses we serve.
With Global Blue, enjoy the journey.
 (1).png)
