Senior Promos & Retention Associate

Posted 13 Days Ago
Be an Early Applicant
2 Locations
Remote
81K-92K
Junior
Sports
The Role
Develop and optimize retention strategies, analyze customer behavior, use SQL for data-driven insights, and mentor junior team members.
Summary Generated by Built In
We’re Underdog.

The fastest-growing sports gaming company – ever.

We build innovative games, products, and experiences for American sports fans.

We’re here to shake up the fastest growing industry with bold ideas, custom-built tech, and the drive to win.

Founded in 2020, our team has built four of today’s most widely played fantasy games and launched the Underdog Sportsbook – built entirely in-house with our own technology. That means we control our product, move fast, and create experiences you won’t find anywhere else. 

In just over two years, we’ve reached over a $1.2 billion valuation, with investors like BlackRock, Spark Capital, SV Angel, Mark Cuban, Kevin Durant, and Adam Schefter. And we’re just getting started.

At Underdog, we believe that sports are for everyone. Join us.

About the role and why it’s unique:

  • Develop, execute, and optimize retention strategies for customer engagement across all four verticals.
  • Analyze customer behavior and campaign data to continuously refine retention and promotional strategies.
  • Collaborate with managers to ensure the success of targeted campaigns, tent pole events, and sportsbook customer journeys.
  • Provide mentorship and guidance to junior team members, sharing best practices and supporting their growth.
  • Take part in cross-functional initiatives to refine customer journeys, reactivation campaigns, and overall retention strategies.

Who you are:

  • 1-3 years of experience in retention or marketing, ideally within the sportsbook or gaming industry.
  • Analytical thinker with a data-first mindset.
  • Experienced in collaborating with analytics teams and data partners.
  • Understand the importance of a personalized customer journey and know how to develop strategies that foster long-term engagement.
  • Ability to work cross-functionally and collaborate with other teams to execute campaigns.
  • Self-starter who can balance both strategic planning and hands-on execution.

Even better if you have:

  • Experience with retention platforms like Optimove or Braze.
  • Familiarity with data reporting tools like Looker or Sigma.
  • Experience in customer engagement strategies for sports fans and gaming products.


Our target starting base salary range for this position is between $81,000 and $92,000, plus target equity. The starting base salary will depend on a number of factors including the candidate’s skills and experience, among other things.

What we can offer you:

  • Unlimited PTO (we're extremely flexible with the exception of the first few weeks before & into the NFL season)
  • 16 weeks of fully paid parental leave
  • A $500 home office allowance
  • A connected virtual first culture with a highly engaged distributed workforce
  • 5% 401k match, FSA, company paid health, dental, vision plan options for employees and dependents

#LI-REMOTE

This position may require sports betting licensure based on certain state regulations.

Underdog is an equal opportunity employer and doesn't discriminate on the basis of creed, race, sexual orientation, gender, age, disability status, or any other defining characteristic.

Top Skills

Braze
Looker
Optimove
Sigma
SQL
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The Company
HQ: Brooklyn, NY
120 Employees
Hybrid Workplace
Year Founded: 2020

What We Do

Underdog Fantasy is one of the fastest-growing sports companies on the market. Founded by a team of industry veterans, Underdog is bringing fun, approachable contests and games to the masses. We’re looking to innovate an already exciting space and provide the best possible experience to our enthusiastic users.

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