Senior Project Manager(ServiceNow)

Key Responsibilities:

Project Planning and Execution:

• Develop, maintain, and manage comprehensive project plans for ServiceNow implementations or upgrades.
• Oversee project scope, timelines, and budgets, ensuring alignment with business goals.
• Coordinate with cross-functional teams, including developers, administrators, and business analysts.

Stakeholder Management:

• Act as the primary point of contact for all project stakeholders.
• Conduct regular meetings, provide status updates, and manage expectations.
• Ensure stakeholder requirements are documented and prioritized.

Risk Management:

• Identify potential risks and develop mitigation strategies.
• Monitor project progress and address any issues or roadblocks proactively.

Team Leadership:

• Guide and support the project team, ensuring clarity on roles and responsibilities.
• Foster a collaborative environment and promote effective communication.

Quality Assurance:

• Ensure the quality and integrity of deliverables by adhering to best practices and compliance standards.
• Perform regular project audits and implement improvements.

Change Management and Training:

• Manage change requests and ensure proper documentation.
• Facilitate end-user training and support adoption of ServiceNow solutions.

Qualifications and Skills:

Education:

• Bachelor’s degree in Computer Science, Information Technology, Business Administration, or a related field.

Experience:

• 8+ years of project management experience, with a minimum of 5 years managing ServiceNow projects.
• Proven track record of delivering ServiceNow implementations, upgrades, and enhancements.

Technical Skills:

• In-depth knowledge of the ServiceNow platform, including modules like ITSM, ITOM, HRSD, CSM, and/or SecOps.
• Well versed with ServiceNow Implementation Methodology (SIM)
• Proficiency in Agile, Scrum, or other project management methodologies.
• Familiarity with integration techniques and tools used in ServiceNow.

Certifications (Preferred):

• ITIL V4
• ServiceNow Certified System Administrator (CSA)
• PMP, PRINCE2, or Scrum Master certification

Soft Skills:

• Excellent communication and interpersonal skills.
• Strong problem-solving and decision-making abilities.
• Ability to manage multiple projects simultaneously and work under pressure.

Our culture and benefits: DXC is committed to building better futures for our customers, colleagues, environment, and communities. We take care of each other and foster a culture of inclusion, belonging and corporate citizenship. We put this to action developing and implementing societal initiatives within our Social Impact Practice. #WeAreDXC

As an employer of choice, our “people first” philosophy means we offer competitive remuneration, benefits, training and career opportunities that reflect our commitment to improving the lives of our employees, and the communities in which we live and work. Some of these include;

• Extensive resources to support your onboarding and continual development including DXC University

• DXC Recognition, our global virtual platform that fosters a culture of appreciation and celebration with real-time reward and recognition

• We know that great people refer great people. We will reward you when you bring your friends and family to work at DXC

• More time to do the things you love with flexible leave options, including purchased leave

• Take time to give back with charitable and emergency services volunteer days

• Well-being matters to us and our Employee Assistance Program is there to support you and your family

How to apply & our commitment to you in return: If you would like to be part of a culture that drives innovation, delivers results, rewards performance and encourages ideas, then please press the "Apply Now" button to submit your resume. In return, we agree to ensure a hiring process that is enjoyable, thorough, and fair. We strive to provide an environment that lets you thrive and show off the very best version of yourself, while learning about us at the same time. Interviews and onboarding are conducted online, as part of us being a virtual-first company.

We are an Equal Opportunity Employer: DXC is proud to be an equal opportunity employer and we welcome submissions from people from all walks of life. We celebrate our diversity and recognise it is the unique contributions of our people that give us our edge. We stand by the ‘bring your whole-self to work’ philosophy. It is our inclusive culture that powers our results, and our company grows only if our people grow. Accommodation of special needs for qualified candidates may be considered within the framework of the DXC Accommodation Policy. In addition, DXC Technology is committed to working with and providing reasonable accommodation to support qualified individuals with physical and mental disabilities

Recruitment fraud is a scheme in which fictitious job opportunities are offered to job seekers typically through online services, such as false websites, or through unsolicited emails claiming to be from the company. These emails may request recipients to provide personal information or to make payments as part of their illegitimate recruiting process. DXC does not make offers of employment via social media networks and DXC never asks for any money or payments from applicants at any point in the recruitment process, nor ask a job seeker to purchase IT or other equipment on our behalf. More information on employment scams is available here.