Senior Project Manager

About AlayaCare:  

At AlayaCare, we’re revolutionizing the way that home healthcare is delivered. Our leading cloud-based software allows our customers around the world to manage their employees, scheduling, billing, and enable better delivery of care. We're a fast-growing SaaS company with a team of 550+ team members across Canada, US, Australia, and Brazil. We aim to be the world leader in home healthcare software solutions as we empower providers to deliver better health outcomes to their patients and clients. We pride ourselves on our open and transparent culture, our bias for action, and being committed to a workplace where we can be ourselves.   
 

About the role:  

Reporting to the Associate Director of PMO, the Senior Project Manager (SPM) plays a strategic and client-facing role within AlayaCare’s PMO team, driving the successful delivery of complex, multi-phased projects while ensuring alignment with the organization's strategic goals. The SPM will manage AlayaCare’s most demanding implementations, contribute to the development and institutionalization of PMO processes, and collaborate with cross-functional teams to address challenges, mitigate risks, and maximize client satisfaction.

A day in the life:      

Project Leadership Excellence

• Develop detailed project plans, schedules, and budgets.
• Lead, manage, and deliver large-scale enterprise multi-year projects from initiation to completion, ensuring adherence to scope, timelines, budgets, and quality standards.
• Ensure proper resource allocation and task prioritization.
• Serve as the escalation point for complex project risks and issues.
• Align project goals with organizational objectives, ensuring value delivery for clients.

Client and Stakeholder Management

• Build and maintain strong relationships with senior client stakeholders, fostering trust and transparency.
• Facilitate discussions around project scope changes, change requests (CRs), and project priorities with high-level stakeholders.
• Regularly communicate progress, risks, and resolutions to client leadership and internal executives.

Risk and Scope Management

• Oversee the development and implementation of proactive risk response strategies.
• Monitor and ensure compliance with project scope while addressing changes through structured CR processes.
• Advocate for continuous improvements in scope management protocols to prevent overruns.

Mentorship and Team Development

• Support standardizing and refining project management methodologies and frameworks.
• Organize training sessions to enhance team competency in PMO tools, methodologies, and best practices.

Process Improvement and Institutionalization

• Work closely with PMO leadership to institutionalize scalable processes that meet the evolving needs of AlayaCare’s clients and markets.
• Lead initiatives to enhance project performance through data-driven decision-making and lessons learned reviews.

What you bring to the team:   

• A professional certification in project management (e.g., PMP, PRINCE2, or Agile certification).
• 7+ years of experience in project management, including large-scale enterprise-level software implementations.
• Expertise in managing multi-phased projects within Healthcare, SaaS, or Professional Services organizations is an asset.
• Proficiency in tools like Mavenlink, SharePoint, HubSpot, and Confluence.
• Strong track record in mitigating risks and controlling project scope changes effectively.
• Excellent interpersonal skills for managing senior stakeholders and fostering client satisfaction.
• Aptitude for creating scalable processes and driving institutional improvements.
• Bilingual in English and French is an asset.
• Willingness to travel as needed.

Location and travel requirements:  

AlayaCare supports a flexible hybrid working model, expecting that our employees have a regular in-office presence at their closest office location while offering flexibility for some remote work. Our team encourages in-person collaboration and with this, the preferred candidate location for this position would be within the Greater Toronto Area. 

What Makes AlayaCare a Great Place to Work: 

• Recognized as one of Canada’s Top Growing Companies and a Deloitte Technology Fast 50™ awardee.
• Equity in a well-funded, high-growth company.
• Hybrid working models with beautiful and creative office spaces.
• Virtual and onsite social events centered around collaboration, learning, and fun.
• Comprehensive group benefits program, including telemedicine.
• Employee expense program for health, wellness, and professional development.
• Parental leave top-up program.
• Flexible vacation policy and a Wellness Day program for extra time to recharge.
• Paid Volunteer Time Off Program.
• Career growth and learning opportunities.
• A culture of transparency, collaboration, and innovation.

If this sounds like the perfect job for you, apply today. As well as joining a great culture and a market-leading company, you will be part of a team making a positive difference in the post-acute care market. If this isn’t the job for you, you may know someone who is a perfect fit. Please feel free to share this opportunity.  

If you want to explore AlayaCare further, please visit our website www.alayacare.com.  

Better outcomes, better belonging   

Our team members are unique—like our products and the customer groups that we service. AlayaCare employees bring different strengths, perspectives, and experiences to their roles and to our products that enable better care. We are committed to offering a people-centric culture where all employees belong and feel heard.    

Having a pulse on our employee feedback is important to us as we aim to continuously evolve Diversity, Equity, Inclusion, Belonging, and Accessibility within AlayaCare's policies, total rewards offerings, discussions, learning & development programs, and community partnerships. All qualified applicants will receive equal consideration.    

If you require accommodation as part of the recruitment and selection process, please reach out to [email protected]. Please note, we do not accept unsolicited headhunter or agency resumes.