The Total Rewards Specialist manages employee benefits programs across Canada and the US, ensuring compliance and employee satisfaction. Responsibilities include job evaluations for equitable salary structures, benefits administration, utilizing AI tools for efficiency, and assisting with various HR projects.

The Senior Technical Services Engineer will manage complex data migrations, enhance the data migration functionality, write queries for customer data extraction, and provide technical support and mentorship to junior team members. The role involves dealing with customer technical issues and leading the requirements gathering for new requests.

The Senior FP&A Business Partner at AlayaCare will drive financial reporting, analysis, and insights to guide business leaders. Responsibilities include budgeting, forecasting, conducting financial analysis, preparing reports, and collaborating with cross-functional teams to assess financial impacts of new initiatives.

The Support Specialist will manage support tickets within the SaaS space, engaging with customers via phone and video calls. Responsibilities include troubleshooting issues, providing guidance, monitoring customer escalations, collaborating with internal teams, and contributing insights for product improvements while maintaining a strong customer focus.

The Senior Project Manager will lead complex, multi-phased projects at AlayaCare, ensuring successful delivery while meeting strategic goals. Responsibilities include developing project plans, managing resources, fostering client relationships, overseeing risk management, and mentoring teams in project methodologies. The role demands strong interpersonal skills and expertise in healthcare or SaaS environment.

The SaaS Support Specialist role involves managing customer support tickets, troubleshooting complex requests, and providing guidance on software configuration. You will connect with customers, monitor escalations, and collaborate with internal teams. This position emphasizes customer service, problem-solving, and effective communication skills.

The SaaS Support Specialist role involves managing support ticket queues, troubleshooting customer issues, and facilitating communication with clients to enhance their experience with AlayaCare's software. Responsibilities include customer interactions via phone and video, liaising with internal teams, and providing recommendations for improvements.

The SaaS Support Specialist will manage support tickets, troubleshoot customer issues through Zendesk, and provide guidance on best practices. You'll work with customers directly to resolve problems, monitor escalations, and collaborate with cross-functional teams. Strong customer focus and analytical skills are essential to succeed in this dynamic role.

The Engineering Manager - SRE at AlayaCare leads the SRE team's roadmap and infrastructure maintenance, ensuring efficient operations and incident response. This role collaborates with various teams to manage performance and optimize systems. The manager is also responsible for mentoring and recruiting SRE talent, promoting DevOps practices, and maintaining operational standards.

The Senior Bilingual Customer Experience Specialist will manage support requests related to revenue cycle management, liaise with customers and cross-functional teams, troubleshoot complex issues, and contribute to best practices in customer service to enhance customer experience.

The Senior Bilingual Customer Experience Specialist will manage customer requests regarding revenue cycle management, supporting effective solutions for clients. Responsibilities include guiding team members, resolving complex issues through customer interactions, and contributing to best practices to enhance customer experiences.

The Senior DevOps Analyst at AlayaCare leads and improves the architecture for web and mobile applications, manages AWS services, collaborates with developers on environment requirements, automates processes, and educates teams on cloud technologies. They ensure smooth project implementation and lead system modifications while regularly reviewing and improving existing systems.