Senior Program Manager

Every day, Global Payments makes it possible for millions of people to move money between buyers and sellers using our payments solutions for credit, debit, prepaid and merchant services.  Our worldwide team helps over 3 million companies, more than 1,300 financial institutions and over 600 million cardholders grow with confidence and achieve amazing results.  We are driven by our passion for success and we are proud to deliver best-in-class payment technology and software solutions.  Join our dynamic team and make your mark on the payments technology landscape of tomorrow. 

Summary of This Role

Manages implementations and conversions of varying size and complexity. Defines problems and scope parameters of full implementation or assigned components, developing solution specifications, identifying and securing needed resources, developing an implementation plan, budget, timetable and milestones, identifying structures of authority and processes for decision making within the implementation/components, and ultimately managing the execution of the plan and post implementation evaluation of outcomes. Manages an assigned team of professionals, paraprofessionals and/or support staff as part of a broader function. Plans and structures work activities for team and monitors progress and results. Provides guidance to team members as they carry out work activities. Manages conversions of data from multiple systems of varying size/complexity and the integration/conversion of Global Payments products for the new portfolio to utilize. In many cases new products are created to support the converting portfolio, where new processes have to be defined/created to support for use by other Global Payments customers. Existing and new customer vendor integrations/conversions are being managed/lead/directed. Accountable to Executive sponsors for scope, schedule, budget and quality of all program elements. Responsible for and Builds strong client relationships during the Program Implementation.

What Part Will You Play?

• Leads and directs the planning, executing, controlling, and reporting of the most complex and unique conversion/integration implementation efforts within the specific goals of building and delivering a particular product(s). Delivers new and additional business and products to clients and establishes clients on Global Payments systems. Typical projects include approximately over 16,000 project hours. Typical projects may also include Launches, but usually includes Conversions, including 300K or more accounts on file with approximately 10 or more products. Projects may also involve a client in a new country or taking over a new portfolio.
• Creates, modifies and provides governance over the plan, scope, schedule and cost to ensure quality and client satisfaction for complex and unique implementations. Collaborates and ensures adherence to client and Global Payments multiple work stream plans.
• Work assignments require extensive analysis and interpretation of data and requires a broad range of contact interactions, including the client's executive steering committee and Global Payments' executive level leadership.
• Influences, leads and directs members of his/her Program to support the implementation of very complex and unique project implementations. The team consists of a very large number of peers and team members across a wide range of departments and/or divisions.
• Leads as the primary catalyst for defining and shaping a progressive, productive, and profitable culture across an implementation.
• Leads the documentation and approval of product/project scope and requirements information for the most complex and unique implementations. Leads the creation, approval, monitoring, and updating of project plans using assigned resources.
• Directs and/or monitors the proper change control of key project assets: scope, requirements, project plan, product specifications, contracts, product code, documentation, etc. for the most complex and unique projects.
• Leads the tracking issue resolution process for the most complex and unique project implementation. Uses metrics to forewarn of problems and to measure progress. Leads the identification, logging, and resolution of critical problems, tasks, and decisions.
• Leads and directs the timely and accurate internal and external communication of status, including risk assessment information for the most complex and unique projects . Leads the planning and execution of scheduled program updates with client, where appropriate. Leads the project’s highest priorities (risks) receive the appropriate attention. Acts as catalyst/facilitator in the resolution of project issues and conflicts; escalates when necessary to executive level management. Manages to an acceptable level of risk by balancing scope, time, cost, and quality.
• Oversees the review of client deliverables for accuracy, pricing, and timeliness for various scopes of projects . Ensures the approval of project billing for approval in accordance with client contracts and department standards. Directs the creation, management, and reporting of the project budget for FTE, travel, and all other revenue and expenses.
• Oversees the use of applicable project management tools to ensure acceptable project management or methodology practices are defined and followed for projects of varying scopes. Takes a lead role in identifying, defining, measuring and refining practices and processes.
• Leads the role definition of key roles and responsibilities, where appropriate. Ensures decision-making at the lowest level reasonable.
• Leads communications. Communications may involve formal and informal verbal presentations and/or written management reports or summaries to large groups and executives.

What Are We Looking For in This Role?

Minimum Qualifications

• Bachelor's Degree
• Relevant Experience or Degree in: Business, Finance, and IT
• Typically Minimum 10+ Years Relevant Exp
• Project Management experience

Preferred Qualifications

• PMP Certification, Black Belt certification, MS Project skills and experience with implementations in the credit card industry.

What Are Our Desired Skills and Capabilities?

• Skills / Knowledge - Having broad yet in-depth expertise and unique knowledge, uses skills to set and ensure success of company objectives and principles and to achieve goals in creative and effective ways within environments and situations that are complex and difficult. Having ownership of a function, major account or matrix management responsibilities, uses knowledge to ensure success, strengthen relationships, expand the business through key initiatives, and lead matrix teams on complex projects. Barriers to entry such as technical committee and senior management review exist at this level.
• Job Complexity - Works on issue that impact design/selling success or address future concepts, products, or technologies. Creates formal networks with key decision makers and serves as external spokesperson for the organization with key accounts, agencies, partners, vendors, and sales prospects.
• Supervision - Exercises wide latitude in determining objectives and approaches to critical assignments.
• Negotiation Skills - Negotiates internally and externally regarding problem resolution
• Collaboration Skills - Collaborates with internal and external audiences

Global Payments Inc. is an equal opportunity employer. Global Payments provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex (including pregnancy), national origin, ancestry, age, marital status, sexual orientation, gender identity or expression, disability, veteran status, genetic information or any other basis protected by law. If you wish to request reasonable accommodations related to applying for employment or provide feedback about the accessibility of this website, please contact [email protected].