Senior Program Manager

Lead is a fintech building banking infrastructure for embedded financial products and services. We operate an FDIC-insured bank headquartered in Kansas City, Missouri. Additionally, we have offices in San Francisco, Sunnyvale, and New York City, where our technical, product, design, and legal teams operate.

We are built for a constantly evolving financial landscape, where new ventures and technological advancements emerge daily. Guided by a team of entrepreneurs and technologists with decades of experience navigating intricate banking and payments regulations, Lead blends regulatory and technological expertise to help our fintech partners scale their operations with compliance and creativity.

Simply put, Lead offers the essential attributes that every fintech seeks in a partner bank. First, unparalleled technical expertise from a distinguished team of developers with an extensive understanding of the banking and payments systems. Second, oversight expertise, automated compliance systems, and bespoke program management to navigate the ever-shifting regulatory landscape. Finally, a commitment to transparency and operational rigor to ensure everyone’s money does what it’s supposed to do. 

Role Description: We are seeking a Senior Program Manager to oversee the program lifecycle of all Banking-as-a-Service (BaaS) fintech partnerships from early stage business development conversations to partner sunsetting. This includes, but is not limited to, establishing scalable mechanisms for reporting and operationalizing key BaaS processes that elevate the client experience. This role will also be accountable for project management of partner onboarding and ongoing oversight. The ideal candidate will be comfortable working independently in a fast-paced, multi-tasked, high energy environment. The candidate will be comfortable driving client-facing conversations, as well as working closely with internal stakeholders ie: product & technology, compliance & legal and operations. Additionally this individual will have the opportunity to interface with c-suite executives, fintech founders and executives and create partnerships internally and externally. Ultimately, the Senior Program Manager will be motivated by a desire to optimize the client experience and deliver results. 

In this role you will:

• Lead and coordinate external and internal facing BaaS partnership meetings, inclusive of managing deliverables, action items, ongoing requests and tracking progress of BaaS Partner implementation
• Manage ongoing program management cross-functionally across all domain areas to ensure program risks or progress metrics are appropriately tracked
• Assist in the creation and maintenance of program and project management governance materials, including ongoing refinement of initial requests, due diligence, ongoing program management or other internal frameworks 
• Assist in the creation and ongoing management of BaaS partnership metrics and reporting (including program onboarding status, dependencies or roadblocks)
• Manage communication of progress/status with the Executive Team, Program Leads and other project stakeholders both external and internal, including identifying project risks and facilitating mitigation of those risks 
• Evaluate current operational processes and procedures to ensure compliance with industry best practices
• Build tactical and scalable solutions for operational teams to manage compliance tasks and risks
• Maintain awareness of regulatory developments, industry trends and roadmap decisions that may have an impact to the Bank or our partners. 
• Perform other duties as assigned

Qualifications:

• A bachelor's degree or equivalent
• 2 years of financial services experience
• At least 5 years of project or program management experience
• Experiencing working in technology, financial services or fintech. 
• Extremely detail oriented and able to confidently communicate with internal and external stakeholders.
• An ability to distill complex issues into solvable and actionable tasks
• Ability to execute independently and work with team members of all levels 
• Adaptability in an agile and fast-paced environment
• Intellectually curious with the self motivation to ask questions and problem solve

What we offer:

• At Lead, we design our benefits to support company culture and principles, to foster an efficient and inspiring work environment, and to create the conditions for our team to give their best in both work and life
• Competitive compensation based on experience, geographic location, and role
• Medical, Dental, Vision, Life, 401k Matching, and other wellness benefits, including FSA, HSA and HRA
• Paid parental leave
• Flexible vacation policy, including PTO and paid holidays
• A fun and challenging team environment in a dynamic industry with ample opportunities for career growth 

*Lead Bank is proud to have an inclusive culture committed to ensuring equal employment opportunity in all employment decisions regardless of race, color, gender, national origin, religion, age, disability, sexual orientation, gender identity, military status, veteran status or any other legally protected status.

*Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 

*Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

*Pursuant to the Los Angeles County Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

**Our compensation reflects the cost of labor across several US geographic markets. Pay is based on a number of factors and may vary depending on geographical market location, job-related knowledge, skills, and experience. These ranges may be modified in the future.

Zone 1: $165,00 - $188,800 (SF/Bay Area, NYC, Seattle, LA)

Zone 2: $156,700 - $178,000 (Austin, Boston, Chicago, Denver, San Diego, DC)

Zone 3: $144,250 - $165,000 (Other US Metros)