Our Opportunity:
Chewy is looking for a Senior Marketing Program Manager to join our Go-to-market Operations team in either Boston, MA, Minneapolis, MN, or Plantation, FL locations! This team is responsible for driving successful, timely execution, and delivery of large-scale marketing campaigns, and product launches. The programs we work on are large in the scale of spend, impact, outreach, channels, and teams involved.
In this role, you will orchestrate many concurrent programs with strategic Brand and Product marketing leaders. You will build project plans & timelines, solve problems, and communicate progress to collaborators. You will work cross-functionally to proactively identify, monitor, communicate, and resolve potential roadblocks, and establish durable programming mechanisms. Your projects will vary in size, ask, and scope.
You have experience in and understand the complexities of integrated marketing campaigns, as well as brand and product marketing program management. You enjoy mobilizing cross-functional teams, you are an excellent communicator, a hard-working and proactive problem solver who is engaged at all levels of the project, possessing a heightened sense of ownership, responsibility, and accountability with a consistent record to lead projects from planning through completion. This role is critical for Chewy to maintain and improve speed to market.
What You’ll Do:
- Build and lead highly engaged, effective partnerships across Brand Marketing, Product, Creative, Channels, Site Experience, and other cross-functional teams
- Consistently deliver multiple, concurrent programs that drive customer value, anticipated return on investment, and impact many teams
- Partner with cross-functional collaborators to develop tailored, actionable processes and work-back plans with an emphasis on durable mechanisms & speed to market
- Master and use software tools to successfully navigate through program stage gates and objectives as well as gather key project data to support business initiatives, decisions, goals, and growth
- Proactively identify and resolve time-sensitive challenges with a positive, solutions-focused approach
- Work directly with Marketers, Channel owners, and Creatives to ensure seamless, end-to-end, timely project completion
- Facilitate external partner timelines & routines to deliver successful product marketing campaigns, serve as a trusted resource & advisor
- Be the subject matter authority in all areas of the program, proactively setting and handling expectations on an ongoing basis throughout the engagement life cycle
- Act as a key partner in how the full funnel process works for Marketing campaigns, providing feedback and key insights to our Marketing Leadership, influencing solutions from the PM vantage point
- Make data-driven decisions to optimize processes and mechanisms with the goal of simplifying and expanding efficiency
What You’ll Need:
- Minimum 5-7 years of experience in a fast-paced setting or similar Marketing environment directly running multiple, cross-functional programs
- Experience leading and supervising product and marketing relationships
- Proficient in using project management software tools (Smartsheet, PowerPoint, Office Timeline, Confluence, CrossCap, Workfront, etc.) to optimize process workflows, including maintenance of key project details and data points
- Proven track record in using analytical, innovative, and quick-on-your-feet thinking to adapt work-back plans while still delivering on time and budget
- Proven track record of gaining trust and respect by consistently illustrating sound critical thinking skills and maintaining composure in ambiguous situations
- Excellent attention to detail, effective problem-solving skills
- Great teammate, passionate about motivating and/or mentoring team members, fostering a positive team environment and culture
- Bachelor’s degree in Communications, Marketing, or related field
- PMP-certified preferred
- Travel is expected 10% of the year
#LI-Hybrid
Chewy is committed to equal opportunity. We value and embrace diversity and inclusion of all Team Members. If you have a disability under the Americans with Disabilities Act or similar law, and you need an accommodation during the application process or to perform these job requirements, or if you need a religious accommodation, please contact [email protected].
If you have a question regarding your application, please contact [email protected].
To access Chewy's Customer Privacy Policy, please click here. To access Chewy's California CPRA Job Applicant Privacy Policy, please click here.
What the Team is Saying
What We Do
We view pets and pet parents as family and are obsessed with meeting their needs and exceeding customer expectations through every interaction. Behind the scenes, our talented teams are made up of innovators, delighters, big-thinkers and of course, passionate pet people—creating a place where you'll be empowered to build, grow and unleash your fullest potential.
We don’t just stand by our company mission—we’re obsessed with it. We seek to be the most trusted and convenient destination for pet parents and partners, everywhere. And we’re constantly finding new ways to do just that.
At Chewy, we understand pet parenthood is full of joyful highs and anxious lows. That’s why we’re here, standing alongside pet parents, providing everything their pets need for a happy, healthy life. We’re a leading online source for pet products, supplies, and prescriptions. We offer a broad selection of high-quality products and services at competitive prices with an exceptional level of customer care and a personal touch.
Since launching in 2011, we’ve combined the personalized service of your neighborhood pet store with the convenience and speed of e-commerce. We pride ourselves on being the only brand available 24/7/365 to support pet parents throughout their journey.
We have a rich history of being recognized for our deep care and personalization while going above and beyond for our customers and their pets.
We view pets and their people as more than just customers and look forward to meeting their needs and exceeding expectations through every interaction. With Chewy, no one pet-parents alone.
Our culture is for those who thrive on delivering results and becoming your best—no matter your role or location. At Chewy, our Operating Principles serve as a common language, or framework, that connects two of Chewy's most valuable elements—our people and our culture. The Operating Principles guide our character, capabilities, imagination, and methods for execution in support of our company's mission.
Why Work With Us
We're proud to be one of the fastest growing e-commerce companies of all time.
With growth comes the exciting opportunity to be a part of a world-class organization of engineering, product, and design team members, responsible for driving our latest innovations and designing "out-of-the Chewy box" experiences.
Gallery
Chewy Teams
Chewy Offices
Hybrid Workspace
Employees engage in a combination of remote and on-site work.
