Senior Program Manager - Technical

Job Description:

Remitly's vision is to transform lives with trusted financial services that transcend borders. Since 2011, we have been tirelessly delivering on our promises to people who send money around the world. Today, we are reimagining global financial services and building products that extend beyond traditional barriers to give customers access to more of the services they need, no matter where they call home. Join over 2,700 employees worldwide who are growing their careers with purpose and connection with our customers while having a positive impact on millions of people around the globe.

About the Role:

As a Senior Program Manager (L3), you will help lead programs focused on vendor performance management, regulatory reporting, and documentation and testing of controls. This hybrid role reports to the Senior Manager - Verification Program and calls for your expertise in AML regulatory reporting, operational execution, and collaboration. You will ensure our goals align with regulatory requirements while improving processes and tools.

Vendor Performance Management

• Oversee vendors providing AML, KYC, and sanctions compliance tools to ensure they meet agreed-upon performance standards.
• Be the main contact for compliance vendors, ensuring they align with company priorities and regulatory needs.
• Work with vendors and other teams to improve workflows, reduce unnecessary alerts, and enhance Transaction Defect Rate (TDR).
• Use data from controls, vendor reports, and operational performance to find and address areas for improvement.
• Manage the reporting of outsourced compliance services to subsidiaries, ensuring accurate tracking of vendor contributions and adherence to subsidiary-specific requirements.

You Will:

Regulatory Reporting

• Work with compliance, operations, and engineering teams to define and manage requirements for regulatory reporting (e.g., CTRs, STRs, EFTR) to meet the standards of different regulatory jurisdictions.
• Review and validate data used for regulatory reports to ensure it is complete, accurate, and meets required standards.
• Collaborate with analytics teams to create metrics and dashboards for tracking reporting performance and ensuring readiness for audits or reviews.

Operational Support and Documentation

• Take charge of documenting and updating risk control processes, ensuring they are clear, current, and ready for audits.
• Conduct regular reviews and tests of internal processes to confirm their effectiveness and identify areas for improvement.
• Update documentation to reflect changes in tools, regulations, or reporting requirements, ensuring it is easy to follow and comprehensive.

You Have:

• Bachelor's degree in Business, Risk Management, or a related field; advanced degree or CAMS certification preferred.
• 7+ years of experience in program management, compliance, or vendor management within a financial services or regulated industry.
• Experience managing vendor relationships and optimising vendor performance.
• Experience with AML, KYC, sanctions, and regulatory frameworks.

Compensation Details. The starting base salary range for this position is $128,000-$160,000. In Canada, Remitly employees are shareholders in our Company and equity is part of our total compensation plan. Your recruiter can share more information about medical benefits offered, as well as other financial benefits and total compensation components offered with this role.

Our Benefits

• Three weeks vacation
• Health Benefits
• Mental Health & Family Forming Benefits
• Employee Stock Purchase Plan (ESPP)
• Life Insurance & Disability
• Continuing education and travel benefits

We are committed to nondiscrimination across our global organization and in all of our business operations. Employment is determined based upon personal capabilities and qualifications without discrimination on the basis of race, creed, color, religion, sex, gender identification and expression, marital status, military status or status as an honorably discharge/veteran, pregnancy (including a woman's potential to get pregnant, pregnancy-related conditions, and childbearing), sexual orientation, age (40 and over), national origin, ancestry, citizenship or immigration status, physical, mental, or sensory disability (including the use of a trained dog guide or service animal), HIV/AIDS or hepatitis C status, genetic information, status as an actual or perceived victim of domestic violence, sexual assault, or stalking, or any other protected class as established by law.

Remitly is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.