Our Opportunity:
As a Senior Program Manager for Pharmacy, you will be focused on supporting, building, and optimizing systems and processes that maximize quality and efficiency for customers and internal stakeholders. The ideal candidate should have a functional understanding of order fulfillment and processing systems, which will help you bridge the gap between process, people, and software. This role will live at the intersection of product design, end-user support, analytics, and process improvement as you lead cross-functional teams to deliver results.
Our Senior Program Manager plans, coordinates, and directs internal teams to accomplish projects that move prescription processing operations forward. This individual will be able to work under aggressive timelines and deliver high impact projects in addition to those defined by the business to accelerate our growth. The program manager will be able to partner with operations teams and technical teams. They are executors who both define and deliver standard work, they are prone to action, and can prioritize getting the right things done that make an impact. They will be able to define scope of work and project timelines and avoid scope creep ensuring completion on time and within budget. This individual is also a central point of communication to all stakeholders and an extremely effective communicator, highly organized with an understanding of all aspects of a project with solid project management skills.
Responsibilities include:
- Able to develop Project opportunities and work with stakeholders to define need and potential return on investment.
- Ability to understand and become a subject matter expert on prescription management systems and drive projects within a high technical area to improve the integration of system and process.
- Partner across the operational and technical support teams to clearly define opportunities for improved customer experience and satisfaction.
- Ability to leverage LEAN methodologies to assess gaps in our processes caused by systems.
- Prepares, publishes, distributes and maintains a project schedule with milestones for all cross-functional stakeholders
- Monitors project progress, incorporates resolutions to potential project delays and communicates project status to leadership on a timely basis
- Ensures smooth and consistent communication and exchanges of data between operations and internal stakeholders
- Develops scoping documents and project proposals.
- Develops clear and concise product requirements inclusive of acceptance criteria
- Supports User Acceptance Testing (UAT)
- Supports training development and rollout of systemic changes.
- Develop metrics and reporting systems as required to facilitate process health and improvements.
- Travel as a program manager is required and depending on the current project assignment(s) could range from 0%-25%.
Job Requirements:
- Bachelor's degree from an accredited University, biology, supply chain, or engineering fields preferred
- 2+ years technical experience with project management
- 2+ years' functional experience in implementing process changes and managing complex projects.
- Ability to become a subject matter expert in prescription and order management systems
- Strong analytics and communications background (e.g., math, statistics, quantitative methods, and verbal and writing proficiency)
- Comprehensive computer application skills - MS Office, SQL, Tableau, and Atlassian (JIRA, Confluence)
- Perform gap analysis between physical processes and future operations needs while having the ability to review project requests and prioritize them accordingly
- Build structured prioritization and change management processes.
- Identify and recommend operations improvement opportunities to meet ever increasing business requirements.
Chewy.com delivers pet happiness by conveniently shipping popular and premium brands of pet food and stuff (for free!) while celebrating and honoring the bond, love and connection we share with pets.
Chewy.com offers a nurturing and positive environment, competitive salaries and benefits. If you are exceptional at what you do, you're a passionate team player and you want to have an impact and help build a successful business, we'd love to hear from you.
If you have a disability under the Americans with Disabilities Act or similar law, and you need an accommodation during the application process or to perform these job requirements, or if you need a religious accommodation, please contact [email protected].
If you have a question regarding your application, please contact [email protected].
Chewy is committed to equal opportunity. We value and embrace diversity and inclusion of all Team Members.
To access Chewy's Privacy Policy, which contains information regarding information collected from job applicants and how we use it, please click here: https://www.chewy.com/app/content/privacy).
Chewy is committed to equal opportunity. We value and embrace diversity and inclusion of all Team Members. If you have a disability under the Americans with Disabilities Act or similar law, and you need an accommodation during the application process or to perform these job requirements, or if you need a religious accommodation, please contact [email protected].
If you have a question regarding your application, please contact [email protected].
To access Chewy's Customer Privacy Policy, please click here. To access Chewy's California CPRA Job Applicant Privacy Policy, please click here.
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What the Team is Saying
What We Do
We view pets and pet parents as family and are obsessed with meeting their needs and exceeding customer expectations through every interaction. Behind the scenes, our talented teams are made up of innovators, delighters, big-thinkers and of course, passionate pet people—creating a place where you'll be empowered to build, grow and unleash your fullest potential.
We don’t just stand by our company mission—we’re obsessed with it. We seek to be the most trusted and convenient destination for pet parents and partners, everywhere. And we’re constantly finding new ways to do just that.
At Chewy, we understand pet parenthood is full of joyful highs and anxious lows. That’s why we’re here, standing alongside pet parents, providing everything their pets need for a happy, healthy life. We’re a leading online source for pet products, supplies, and prescriptions. We offer a broad selection of high-quality products and services at competitive prices with an exceptional level of customer care and a personal touch.
Since launching in 2011, we’ve combined the personalized service of your neighborhood pet store with the convenience and speed of e-commerce. We pride ourselves on being the only brand available 24/7/365 to support pet parents throughout their journey.
We have a rich history of being recognized for our deep care and personalization while going above and beyond for our customers and their pets.
We view pets and their people as more than just customers and look forward to meeting their needs and exceeding expectations through every interaction. With Chewy, no one pet-parents alone.
Our culture is for those who thrive on delivering results and becoming your best—no matter your role or location. At Chewy, our Operating Principles serve as a common language, or framework, that connects two of Chewy's most valuable elements—our people and our culture. The Operating Principles guide our character, capabilities, imagination, and methods for execution in support of our company's mission.
Why Work With Us
We're proud to be one of the fastest growing e-commerce companies of all time.
With growth comes the exciting opportunity to be a part of a world-class organization of engineering, product, and design team members, responsible for driving our latest innovations and designing "out-of-the Chewy box" experiences.
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