Senior Program Manager, Payments

The community you will join:

At Airbnb, if there’s anything related to money, it comes to the Payments team. We are building a world-class payments and commerce organization connecting dozens of payment providers and banks, processing multiple billions of dollars, and empowering more people to participate in our global marketplace.

The Difference You Will Make:

As a Senior Program Manager, Payments you will be tasked with implementing large-scale programs and projects that drive the strategic goals of the Payments organization. You will work cross-functionally to improve productivity and efficiency, and do so with clear communication, efficient resource usage, and deep focus on overall project execution. You’ll play a critical role in bringing to life the Payments vision to build the world’s most loyal travel community through exceptional service.

A Typical Day: 

• Work regularly with Payments leadership to define, launch, and execute various strategic and operational initiatives - introducing programs that have impactful and measurable outcomes
• Oversee a portfolio of critical initiatives where you will define, track, and execute against Payments strategic OKRs and KPIs
• Enable communication of project status and deliverables to key stakeholders
• Assess and anticipate risks associated with projects, change management, and ensure creative and effective mitigations are available
• Support the Payments Business Ops team to define, launch, and execute various strategic and operational projects
• Accountable for planning and execution of global strategic priorities across all departments within the Payments organization
• Ability effectively manage project teams teams, potential direct reports, while balancing individual tasks and responsibilities and leadership-level stakeholder communications
• Partner with Payments Product and relevant teams to develop the overall project plan; coordinating an agreement on scope, tracking success criteria, key achievements, and timelines
• Work with cross-functional teams to ensure successful delivery of the project with clear communication, efficient resource usage, and deep focus on overall project execution
• Effectively manage change by influencing and communicating with key stakeholders
• Prepare presentations and clearly communicate project deliverables to extended leadership within Payments and external stakeholders
• Collect operational requirements and work with stakeholders to assess and prioritize according to operational benefit
• In collaboration with the Payments and cross functional teams, communicate opportunities and advocate for product improvements and/or tools required to support project outcome and a flawless payments experience
• Leverage best practices and continually drive process improvements, but work creatively to drive execution and simplification
• Proactive about reaching out to stakeholders, managing timelines and deliverables

Your Expertise:

• 10 years of project/program management experience, with emphasis on program management best practices and methods. Preferably in a high-growth high-volume service operations environment or management consulting background
• Strong critical thinking & communication skills 
• Ability to drive alignment and clarity in unclear environments and drive outcomes by creating accountability
• Experience formulating digestible content from varying sources and delivering to senior leaders
• Ability to collaborate with cross functional stakeholders to align and address dependencies, issues, and risks that impact the program(s)
• Deep knowledge and experience using collaborative project management tools and processes (e.g. JIRA, Asana, AirTable Smartsheets, Google docs, scrum, agile)
• Excellent communication and interpersonal skills

Preferred Expertise:

• BS/BA degree in business or technical field or equivalent job experience
• Payments industry expertise or similar background
• Deep understanding of product development lifecycle 
• Former Consulting or Business Operations experience
• Passion to work on unstructured business problems to help drive & influence change

Your Location:

This position is US - Remote Eligible. The role may include occasional work at an Airbnb office or attendance at offsites, as agreed to with your manager. While the position is Remote Eligible, you must live in a state where Airbnb, Inc. has a registered entity. Click here for the up-to-date list of excluded states. This list is continuously evolving, so please check back with us if the state you live in is on the exclusion list. If your position is employed by another Airbnb entity, your recruiter will inform you what states you are eligible to work from.

Our Commitment To Inclusion & Belonging:

Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply.

We strive to also provide a disability inclusive application and interview process. If you are a candidate with a disability and require reasonable accommodation in order to submit an application, please contact us at: [email protected]. Please include your full name, the role you’re applying for and the accommodation necessary to assist you with the recruiting process. 

We ask that you only reach out to us if you are a candidate whose disability prevents you from being able to complete our online application.