Coordinating the nervous system of our commerce experience
Are you passionate about orchestrating cross-functional teams to deliver exceptional B2B commerce experiences? Coveo's Ecommerce Business Unit is expanding and seeks its foundational B2B-focused role: a Program Manager to connect and coordinate efforts across the organization.
Reporting to the GM of Commerce, you will serve as the nervous system connecting various departments, ensuring our B2B commerce initiatives are aligned, executed efficiently, and that we drive measurable results for our customers.
This role offers a high-visibility opportunity to influence Coveo's B2B commerce strategy and execution across the organization.
Your main responsibilities will include:
- Drive B2B Strategic Initiatives: Shape the B2B roadmap for the Ecommerce BU by collecting input across customer accounts, industry trends, and internal stakeholders.
- Orchestrate Execution Across Functions: Work with Sales, SEs, Product, Marketing, and Engineering to ensure consistent progress on B2B-focused projects—from pre-sales readiness to product roadmap alignment.
- Program Ownership: Own and track key B2B initiatives (e.g., B2B launch packages, integrations, partnerships, messaging), ensuring they are delivered on time and in scope.
- Sales Enablement & Feedback Loop: Support B2B sellers and sales engineers with market insights, collateral, and competitive intel. Gather field feedback and loop it back into product and strategy.
- Customer Engagement Support: Act as a strategic voice in customer conversations where B2B use case nuance matters, especially in early-stage or pilot deployments.
Are you curious?
We have a market-leading AI platform, a dedicated Ecommerce Business Unit, and all the tools you need to succeed in coordinating cross-functional efforts. On your side, you'll need excellent communication skills, strategic thinking, and the ability to navigate complexity while driving initiatives forward.
Here is what will qualify you for the role:
- 5+ years of experience in program management, business operations, solution consulting, or similar roles in B2B SaaS or digital commerce
- Familiarity with B2B ecommerce models, technologies, and trends (e.g., ERP integrations, buyer workflows, complex catalogs)
- Exceptional cross-functional coordination skills—you speak Product, Sales, and Engineering fluently
- Experience with tools like Jira, Confluence, Salesforce, or similar project management platforms
What will make you stand out:
- Experience with search, recommendations, or personalization technologies
- Strong stakeholder management and influence capabilities without direct authority
- Ability to synthesize complexity into clear decisions, timelines, and communication plans
- Track record of successfully managing programs from conception to completion
- Understanding of the unique challenges in B2B commerce experiences compared to B2C
Do you think we have a fit?
Send us your application, we want to hear from you!
Join the Coveolife!
Coveo is an Equal Employment Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, age, disability status, marital status, gender identity, or veteran status.
Top Skills
What We Do
Coveo powers the digital experiences of the world’s most innovative brands serving millions of people and billions of interactions across every digital experience. After a decade of enriching our market-leading platform with forward-thinking global enterprises, we know what it takes to gain a trusted AI-experience advantage.
We strongly believe that the future is business-to-person, that experience is today’s competitive front line, a make or break for every business.
For enterprises to achieve this AI-experience advantage at scale, it is imperative to have an Enterprise Spinal and composable ability to deliver AI semantic search and generative experiences at each customer and employee interaction.
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