Zilch

Senior Product & UX Researcher

Posted 19 Days Ago

Be an Early Applicant

London, Greater London, England

Mid level

Fintech • Financial Services

The Role

The Senior Product & UX Researcher at Zilch will manage research throughout the product lifecycle, utilizing both qualitative and quantitative methods to enhance user experience. Responsibilities include defining research objectives, conducting user testing, analyzing data for insights, facilitating workshops, and collaborating with cross-functional teams to integrate user insights into product design.

Summary Generated by Built In

Who we are:

Zilch is a payment tech company on a mission to create the most empowering way to pay for anything, anywhere. Combining the best of debit, credit and savings, we give our customers the option to earn instant cashback or spread the cost of pricier purchases, completely interest free and with no late fees. Pretty great, right?

We started in 2018 with a small team and a big dream - to make credit accessible to all. Since then, we've achieved double unicorn status and taken on more than 4 million customers. There are some exciting projects coming up and we’ve got big growth plans.

Want to join us?

The Role

As a UX Researcher, you'll be working on problems from their definition stage, using the appropriate qualitative or quantitative research and discovery methods, through to evaluation of interfaces and interactions for digital products and services, on a global scale. The role is an amazing opportunity to learn and grow your UX research craft through strategic and hands-on work. You’ll champion a research-based human-centric approach and represent the voice of the end-user - be it a customer or colleague. If you have a natural curiosity, enjoy being part of a problem-solving team, and are excited by changes that can improve the way users will experience Zilch

Day to Day Responsibilities

You will be involved in research through the Product lifecycle, working horizontally with different product teams

Champion User Centred Design and the use of customer insights from both qualitative and quantitative research to put the customer at the centre of the product design process

Guide product teams on using our customer attitudes and personas in their work

Collaborate with Product teams to clearly define research objectives and involve the full team in the research process

Plan and complete high-quality qualitative and quantitative research, ensuring recruitment of customers and panels is carried out to meet defined criteria, the appropriate methodology is used, and timelines are defined and kept to

Analysis of qual and quant data into practical insights for the various teams – making sure to join the dots – where different teams need to see information pertinent to them

Define research studies with consideration of the business goals, customer needs, and technical feasibility, as potential constraints for the scope of research impact

Facilitate workshops to explain the outputs and insights from the research and their impact so action is taken

Build strong and collaborative relationships with designers, product managers and data teams

What We’re Looking For

University degree of 2:1 or higher in human-computer interaction (HCI), a related field, or equivalent years of professional experience

Expert-level knowledge in the field of UX research with at least 2+ years’ experience of working as a UX researcher on digital products

Using software tools for remote user testing e.g. UserTesting.com, Optimal Workshop, Morae, Tobii, In Vision. Experience in Usability / UX lab- based testing is desirable

Considerable knowledge and hands-on experience with a wide range of qualitative and quantitative research methods and techniques (such as usability testing, ethnography, contextual enquiry, creation of user profiles personas, journey mapping, surveys, competitor analysis)

Strong track record of research results impacting product strategy and development

Experience of working in an agile product development environment and applying lean UX research methods

Excellent communication, presentation, and interpersonal skills; the ability to communicate complex concepts clearly and persuasively across different audiences and varying levels of the organisation

Ability to collaborate with a wide set of stakeholders including designers, product managers, developers, and analysts

Benefits:

Compensation & Savings

Pension scheme - 5% employee contribution and 3% employer contribution
Death in Service scheme - 3x your annual basic salary to nominated beneficiaries
Income Protection - up to 75% of annual basic salary to cover long term injury or illness
Share Options Scheme

Health & Wellbeing