Product Support Specialist, Post Purchase

Job Summary

The Senior Product Specialist reports directly to the Senior Product Manager. This role would be responsible for supporting the Product owners by managing day-to-day operations within eCommerce and Digital Marketing solution(s). 
Responsibilities

• Supports Product owners on the e-Commerce Post Purchase team for several digital initiatives within a portfolio  
• Responsible for assisting Product owners with day-to-day execution of product roadmap 
• Heavy involvement with documenting notes and recaps from Standup/Core hour calls and Working sessions
• Prepares tasks for Designers, Copy team, and Business analysts (BA) in JIRA on decisions made from team meetings
• Help review BA UI and Functional stories prior to Entry Amigo
• Assists with Discovery work and Epic creation 
• Work cross functionally with the internal business units, vendors, and IT tech team to complete work against strategic plans  
• Triaging bugs and JIRA defects
• Help Product owners with UAT
• Communicate feature releases to stakeholders and Business SMEs 
• Be the advocate for the customer while balancing the business needs

Qualifications

• 2-4 years of experience preferred
• BA, BS or equivalent experience in related field preferred
• A positive attitude and excited to learn
• Outstanding communication, presentation, and leadership skills 
• Excellent organizational and time management skills 
• Attention to details to capture all notes and decisions made during team calls
• Sharp analytical and problem-solving skills 
• Creative thinker with a vision 
• Product owner and/or digital field experience a plus
• Project management background and experience a plus
• Knowledge of Agile process and principles a plus

What is expected of you and others at this level

• Applies working knowledge in the application of concepts, principles and technical capabilities to perform varied tasks
• Works on projects of moderate scope and complexity
• Identifies possible solutions to a variety of technical problems and takes action to resolve
• Applies judgment within defined parameters
• Receives general guidance and may receive more detailed instruction on new projects
• Work reviewed for sound reasoning and accuracy

Anticipated salary range: $67,500 - $96,400

Bonus eligible: No

Benefits: Cardinal Health offers a wide variety of benefits and programs to support health and well-being.

• Medical, dental and vision coverage
• Paid time off plan
• Health savings account (HSA)
• 401k savings plan
• Access to wages before pay day with myFlexPay
• Flexible spending accounts (FSAs)
• Short- and long-term disability coverage
• Work-Life resources
• Paid parental leave
• Healthy lifestyle programs

Application window anticipated to close: 05/14/2025 *if interested in opportunity, please submit application as soon as possible.

The salary range listed is an estimate. Pay at Cardinal Health is determined by multiple factors including, but not limited to, a candidate’s geographical location, relevant education, experience and skills and an evaluation of internal pay equity.

Candidates who are back-to-work, people with disabilities, without a college degree, and Veterans are encouraged to apply.

Cardinal Health supports an inclusive workplace that values diversity of thought, experience and background. We celebrate the power of our differences to create better solutions for our customers by ensuring employees can be their authentic selves each day. Cardinal Health is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, ancestry, age, physical or mental disability, sex, sexual orientation, gender identity/expression, pregnancy, veteran status, marital status, creed, status with regard to public assistance, genetic status or any other status protected by federal, state or local law.

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