Senior Product Owner

Posted 13 Days Ago
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Warsaw, Warszawa, Masovian
Senior level
Information Technology • Consulting
The Role
The Senior Product Owner will lead the development of an application for a call center, managing a cross-functional team and driving the project in an agile environment. Responsibilities include consolidating customer information and improving user experience while transitioning tasks from the current team.
Summary Generated by Built In

Company Description

Inetum Polska is part of the global Inetum Group and plays a key role in driving the digital transformation of businesses and public institutions. Operating in cities such as Warsaw, Poznan, Katowice, Lublin, Rzeszow the company offers a wide range of IT services. Inetum Polska actively supports employee development by fully funding training, certifications, and participation in technology conferences. Additionally, the company is involved in local social initiatives, such as charitable projects and promoting an active lifestyle. It prides itself on fostering a diverse and inclusive work environment, ensuring equal opportunities for all.

Globally, Inetum operates in 19 countries and employs over 28,000 professionals. The company focuses on four key areas:

  • Consulting (Inetum Consulting): Strategic advisory services that help organizations define and implement innovative solutions.
  • Infrastructure and Application Management (Inetum Technologies): Designing and managing IT systems tailored to clients’ individual needs.
  • Software Implementation (Inetum Solutions): Deploying partner solutions from industry leaders like Microsoft, SAP, Salesforce, and ServiceNow.
  • Custom Software Development (Inetum Software): Creating unique software solutions to meet specific client needs.

With strategic partnerships with major technology giants, including Microsoft, SAP, Salesforce, and ServiceNow, Inetum delivers advanced technological solutions tailored to customer requirements. In 2023, Inetum reported revenues of €2.5 billion, underscoring its strong position in the digital services market.

Inetum distinguishes itself by offering a comprehensive range of benefits that meet the diverse needs of employees, providing flexibility, support and commitment. Here's what makes working at Inetum unique:

Flexible and hybrid work:

  • Flexible working hours.
  • Hybrid work model, allowing employees to divide their time between home and modern offices in key Polish cities.

Attractive financial benefits:

  • A cafeteria system that allows employees to personalize benefits by choosing from a variety of options.
  • Generous referral bonuses, offering up to PLN6,000 for referring specialists.
  • Additional revenue sharing opportunities for initiating partnerships with new clients.

Professional development and team support:

  • Ongoing guidance from a dedicated Team Manager for each employee.
  • Tailored technical mentoring from an assigned technical leader, depending on individual expertise and project needs.

Community and Well-Being:

  • Dedicated team-building budget for online and on-site team events.
  • Opportunities to participate in charitable initiatives and local sports programs.
  • A supportive and inclusive work culture with an emphasis on diversity and mutual respect.

Job Description

We are seeking an experienced Senior Product Owner to lead the development of a dashboard and application designed for a call center with 3,000 consultants. This tool will streamline customer interactions by consolidating all relevant information, addressing customer issues, and enhancing user experience. The selected candidate will play a key role in transitioning tasks from the current team while driving the project forward within an agile environment.

Key Responsibilities:

  • Lead and manage a cross-functional team of developers using agile methodologies (SCRUM/Kanban).
  • Translate business requirements into clear, actionable technical user stories.
  • Evaluate and prioritize the development backlog while ensuring alignment with business goals.
  • Collaborate with stakeholders to define the product vision and roadmap.
  • Assess the technical feasibility of proposed solutions in close cooperation with the development team.
  • Oversee projects related to data collection, user-facing frontends, GIS applications, and microservice architectures.
  • Ensure smooth communication and collaboration with other teams.

Qualifications

  • 3+ years of experience as a Product Owner, preferably with a technical background.
  • Proven experience leading at least two SCRUM teams or other agile frameworks.
  • Track record of managing projects in contexts such as data collection, user interfaces, GIS, and microservices.
  • Ability to translate complex business needs into actionable user stories.
  • Broad perspective, enabling collaboration across multiple teams.
  • Strong technical understanding and ability to assess technical feasibility.
  • Product Owner certification (preferred).
  • Background in IT architecture (preferred).

    Additional Information

    • Work is conducted in a hybrid system: 3 days a week from one of our offices (Warsaw, Poznan, Lublin).
    The Company
    20,111 Employees
    On-site Workplace

    What We Do

    Inetum is a European leader in digital services. Inetum’s team of 28,000 consultants and specialists strive every day to make a digital impact for businesses, public sector entities and society. Inetum’s solutions aim at contributing to its clients’ performance and innovation as well as the common good.

    Present in 19 countries with a dense network of sites, Inetum partners with major software publishers to meet the challenges of digital transformation with proximity and flexibility.

    Driven by its ambition for growth and scale, Inetum generated sales of 2.5 billion euros in 2023.

    Top Employer Europe 2024

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