C3.ai, Inc. (NYSE:AI) is a leading Enterprise AI software provider for accelerating digital transformation. The proven C3 AI Platform provides comprehensive services to build enterprise-scale AI applications more efficiently and cost-effectively than alternative approaches. The C3 AI Platform supports the value chain in any industry with prebuilt, configurable, high-value AI applications for reliability, fraud detection, sensor network health, supply network optimization, energy management, anti-money laundering, and customer engagement. Learn more at: C3 AI
C3 AI is looking for a Senior Product Operations Manager who thrives in a fast-paced environment, you will be responsible for identifying and driving key initiatives to enable scalability and standardization of SaaS operations delivery. This position will work side-by-side with operations SREs, product managers, engineering, and customer representatives.
The Product Operations Manager will analyze current processes, develop KPIs, and drive change to help overall operational execution and efficiency. Candidates for the Product Operations Manager role are expected to have expertise in process and technical analysis, strong written and verbal communications skills. Proven track record of successfully working cross functionally is also required to succeed in this role.
Responsibilities:
- Develop, manage, and continuously improve processes for scale that help the products and engineering teams meet their goals more efficiently and effectively.
- Own and manage cloud infrastructure spend across the company ensuring adherence to budget and margin goals.
- Strategize, develop, and improve metrics program to measure overall operational delivery.
- Identify and implement efficiency solutions to help drive SaaS operations delivery.
- Work with product, engineering, and operations stakeholders to analyze current processes and define new solutions.
Requirements:
- Bachelor’s degree or higher in Computer Science, Computer Engineering, Electrical Engineering, Management Information Systems and/or equivalent work experience.
- MBA or Masters in a technical field is a plus.
- You have 8+ years of experience in technical operations, product operations, business operations, or business analysis where you worked closely with product, engineering, and/or operations teams.
- Strong interpersonal and leadership skills with the ability to work collaboratively with and coordinate multiple teams; reacts professionally under pressure.
- Ability to understand business and technical strategies and concepts.
- Managed processes delivering SaaS services with experience in Cloud (AWS, Azure, GCP) and/or AI/ML
- You have a can-do attitude and ability to juggle multiple priorities simultaneously.
Candidates must be authorized to work in the United States without the need for current or future company sponsorship.
C3 AI provides excellent benefits, a competitive compensation package and generous equity plan.
California Pay Range
$182,000—$215,000 USD
C3 AI is proud to be an Equal Opportunity and Affirmative Action Employer. We do not discriminate on the basis of any legally protected characteristics, including disabled and veteran status.
Top Skills
What We Do
C3 AI is the leading Enterprise AI software provider for accelerating digital transformation.
Digital transformation is about leveraging big data and the internet of things to improve performance of assets and predict shortfalls before they happen — all through artificial intelligence and machine learning. Get ahead of supply chain delays before they affect your delivery deadlines. Predict maintenance needs to increase asset uptime, replacing or repairing parts before failure. Reduce energy costs and track sustainability goals in real time, improving building operations and reducing greenhouse gas emissions. Connect disparate health record systems to optimize patient visits and decrease waitlist time.
At the core of all C3 AI products is a proprietary, model-driven AI architecture that dramatically enhances data science and application development. The C3 AI Platform allows customers to develop, deploy, and operate large-scale AI, predictive analytics, and IoT applications. And a broad portfolio of turnkey AI applications allows for even faster development and deployment. From reliability and readiness to supply chain optimization and energy management, C3 AI has deep industry expertise to get your enterprise started on its digital transformation.
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