Role Description
The Product Marketing team is a key driver of go-to-market success, shaping the strategy and execution for how we bring products to market and scale adoption. We thrive on collaboration, alignment, and operational excellence to ensure we deliver value to our customers and business. As a Senior Product Marketing Operations Manager, you’ll play a critical role in enabling high-impact go-to-market initiatives and improving the way we operate. Reporting to the Product Marketing Operations lead, you’ll partner closely with teams across Product, Marketing, Sales, Enablement, and Customer Success to support launch execution, pricing & packaging operations, and continuous process improvement.
Responsibilities
Pricing & Packaging Operations
- Partner with Product Marketing, Product Management, and Finance to support pricing and packaging changes.
- Track operational requirements for pricing updates and ensure execution across systems and teams.
- Document packaging frameworks and support internal enablement for new pricing models or offers.
Process Optimization & Team Enablement
- Identify and implement process improvements that help PMM operate more effectively with internal partners.
- Streamline recurring workflows such as stakeholder communications, launch reporting, and quarterly planning.
- Contribute to internal tooling and documentation to scale team efficiency.
Program Management & Reporting
- Maintain visibility into key programs and initiatives through calendars, dashboards, and project trackers.
- Support reporting on launch performance and team KPIs in collaboration with analytics partners.
- Contribute to retrospectives, quarterly business reviews, and executive updates with clear summaries and documentation.
Cross-Functional Collaboration
- Act as a connector across teams, helping to resolve blockers, clarify responsibilities, and drive execution of strategic initiatives.
- Support communications that keep stakeholders aligned and moving forward—especially in moments of complexity or change.
Requirements
- 8+ years of experience in product marketing operations, go-to-market operations, program management, business operations, or a related function.
- Proven success supporting cross-functional product or solution launches at a high-growth company.
- Strong project management skills with the ability to manage complex initiatives with multiple stakeholders and competing priorities.
- Excellent written and verbal communication skills, with attention to clarity, structure, and tone.
- Highly organized and detail-oriented; able to bring order to ambiguity and keep projects on track.
- Comfortable working in a fast-paced, collaborative environment that values iteration and action.
- Experience working as a Product Marketer or directly with a PMM team on launches, packaging, or positioning work.
- Familiarity with SaaS pricing & packaging motions and the operational steps needed to implement changes across systems.
- A systems thinker who enjoys designing frameworks, building repeatable processes, and driving alignment across functions.
- Experience partnering with senior stakeholders, including Marketing, Product, and Finance leaders.
Compensation
Canada Pay Range
$138,600—$187,500 CAD
What the Team is Saying
What We Do
We're a global community of more than 2,000 bold visionaries and resourceful doers who are shaping the future of Dropbox—and with it the future of work. Our Virtual First model combines the flexibility of a distributed workplace with the power of human connection, making space for both meaningful work and meaningful relationships. With our start-up mindset and enterprise-level opportunities, you can be who you are and grow into who you’re meant to be. Here, you can own your impact to make work more intuitive, joyful, and human—for you as a Dropboxer and for hundreds of millions of people worldwide. If you're ready to push boundaries—and yourself— Dropbox is ready for you.
Why Work With Us
Our remote work model is a deliberate shift to provide greater flexibility, create a level-playing field, and evolve our culture to focus on people over places. Being a Virtual First company has allowed us to focus on our impact and effectiveness, by making investments in our employees according to what they need to do their best work.
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Dropbox Offices
Remote Workspace
Employees work remotely.
While remote work is the primary experience for our employees, we also prioritize opportunities for quarterly in-person collaboration knowing that connection is vital to a thriving workforce. We focus on how we work, not where we work.
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