YOUR MISSION:
As a Senior Product Marketing Manager (f/m/d)*, you will fuel the adoption of Parloa’s autonomous AI agents by digital teams and contact centers around the globe. You will play a crucial part in developing go-to-market (GTM) strategies, launching marketing initiatives, empowering sales efforts, creating content, digging into market data, and establishing a thorough understanding of customers and competition. You will be expected to communicate with confidence and authority, enjoy strategic and tactical work, operate autonomously, and collaborate seamlessly across departments and time zones.
This role will have a strong focus on amplifying our GTM motion in collaboration with Revenue Marketing (Demand, Field, Content), Sales, and Partnerships (across SIs, Tech, and BPOs) to accelerate Parloa’s growth.
IN THIS ROLE YOU WILL:
- Lead product marketing efforts across our commercial teams: help define the overall market narrative, refine target buyer profiles, generate collateral to support sales initiatives and joint marketing with partners, speak at enablement sessions, and guide communication efforts across multiple audiences and channels.
- Empower our sales and partnership teams: research and document typical customer use cases and proof points, target buyer profiles, and competitive differentiators in collaboration with our Competitive Intelligence team (especially as this all relates to the market in North America)
- Amplify our thought leadership on AI agents: help source ideas, create and/or review content, speak on webinars (in partnership with our Content team, Evangelists, Product org, execs, etc.).
- Drive big outcomes for ad hoc cross-functional projects: from key sales deals, to website updates, to event decks — whatever it takes to keep growing revenue 3x.
WHAT YOU BRING TO THE TABLE:
- 4+ years of experience as a Product Marketing Manager, or 6+ years of experience working alongside a PMM team in related roles: sales enablement, B2B direct marketing, etc. You already have a Product Marketing playbook.
- A proven track record of supporting enterprise sales teams with storylines, collateral, enablement, and individual deal support. When Sales or Partnerships need the big guns, they call you.
- Whether it’s on webinars, at company events, or training the whole Sales team on new products and initiatives, you can capture an audience’s attention.
- Ambidexterity for both strategy and tactics. You’ve crafted a company narrative… and also created the sales deck from top to bottom. In a pinch, you can take product screenshots and Photoshop them to look just right… for the roadmap vision deck. Yes, Design and Product can come in and make it look amazing when we’ve got the time, but sometimes your work needs to stand on its own when we have to move fast.
NICE TO HAVE:
- Experience using, building, marketing, or selling customer experience tools (e.g. software for customer service, contact centers, digital experiences/content management, mobile apps, email/web marketing, etc). You can help our prospects and customers understand how to use Parloa to boost NPS, increase conversion rates, drive revenue, and reduce customer churn — bonus points if you’ve ever put AHT or FCR in a presentation.
- Experience working for a fast-growing, venture-funded B2B software company. This isn’t the first time you’ve built a SaaS plane while it’s flying.
WHAT'S IN IT FOR YOU?
- Be part of a dynamic, driven team of +32 nationalities with flat hierarchies and collaborative company culture.
- Hybrid work environment (2 days a week in the office) - We love to build real connections and want to welcome everyone in the office on certain days
- Attractive compensation package with equity, Unlimited PTO
- Training and development budget which can be used for conferences and attending development courses to ensure continuous professional growth.
- Class Pass membership
- Regular team events (onsite and at the HQ in Germany), game nights, and other social activities
- Is something missing here? Reach out and let's talk about what else you need for your ideal next growth opportunity.
Your recruiting process at Parloa:
Recruiter video call → Meet your manager → Challenge Task → Expert interview(s) → Meeting the team → Founder interview
Salary Range
$120,000—$160,000 USD
Parloa is one of the fastest growing startups in the world of Generative AI and customer service. Parloa’s voice-first GenAI platform for contact centers is built on the best AI technology to automate customer service with natural-sounding conversations for outstanding experiences on all communication channels. Leveraging natural language processing (NLP) and machine learning, Parloa creates intelligent phone and chat solutions for businesses that turn contact centers into value centers by boosting customer service efficiency. The Parloa platform resolves the majority of customer queries quickly and automatically, allowing human agents to focus on complex issues and relationships. Parloa was founded in 2018 by Malte Kosub and Stefan Ostwald and today employs over 250 people in Berlin, Munich, and New York.
When you join Parloa, you become part of a dynamic and innovative team made up of over 34 nationalities that’s revolutionizing an entire industry. We’re passionate about growing together and creating opportunities for personal and professional development. With our recent $66 million Series B investment, we’re expanding globally and looking for talented individuals to join us on this exciting journey.
Do you have questions about Parloa, the role, or our team before you apply? Please feel free to get in touch with our Hiring Team.
Parloa is committed to upholding the highest data protection standards for our clients' and employees' data. All our employees are instrumental in ensuring the utmost care, GDPR, and ISO compliance, including ISO 27001, in handling sensitive information.
* We provide equal opportunities to all qualified applicants regardless race, gender, sexual orientation, age, religion, national origin, disability status, socioeconomic background and other characteristics.
What We Do
We at Parloa believe in the revolution of how businesses talk to their customers with the help of artificial intelligence. Ever since our company was founded in 2018 in the heart of Berlin, Parloa has become one of the leading SaaS platforms for Conversational AI. Our aim is to build the most comprehensive solution in this sector for enabling every company in the world to have better conversations with their customers. We pursue this vision with the highest standards of technical engineering and combine it with innovative leadership and a strong commitment of every team member to reimagine the future of customer communication.
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