Bloomreach is building the world’s premier agentic platform for personalization.We’re revolutionizing how businesses connect with their customers, building and deploying AI agents to personalize the entire customer journey.
- We're taking autonomous search mainstream, making product discovery more intuitive and conversational for customers, and more profitable for businesses.
- We’re making conversational shopping a reality, connecting every shopper with tailored guidance and product expertise — available on demand, at every touchpoint in their journey.
- We're designing the future of autonomous marketing, taking the work out of workflows, and reclaiming the creative, strategic, and customer-first work marketers were always meant to do.
And we're building all of that on the intelligence of a single AI engine — Loomi AI — so that personalization isn't only autonomous…it's also consistent.From retail to financial services, hospitality to gaming, businesses use Bloomreach to drive higher growth and lasting loyalty. We power personalization for more than 1,400 global brands, including American Eagle, Sonepar, and Pandora.
Overview:
The Senior Product Manager, Channel Delivery - Mobile Messaging, will own the channel delivery for Bloomreach Engagement, including Product Management and Tech Vendor Partnership. They will be responsible for ensuring the successful deliverability of mobile messages that rely on third-party channel integrations.
Responsibilities:
- Own technical partnerships with our mobile messaging vendors -
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- Manage relationships with existing vendors through weekly calls, daily updates, and proactive communication.
- Identify new vendors to continue improving cost, reliability, and deliverability.
- Escalate feature requests, influence roadmap, and drive implementation of changes on the vendor side.
- Collaborate with vendors to learn and implement industry best practices.
- Onboard and manage all messaging vendors across all regions.
- Lead implementation of the integration with engineering
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- Prioritize Channel Delivery features and manage & implement the roadmap.
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- Identify opportunities to enhance the Channel API and channel delivery-related features for high deliverability, reliability, cost, and throughput optimization for SMS, MMS, WhatsApp, RCS, and possibly more in the future.
- Identify enhancements for channel delivery monitoring and alerting.
- Identify opportunities to productize the deliverability and operational work
- Develop a roadmap for new channels to deliver on Upmarket and Vertical expansion for Engagement.
- Oversee documentation of product features by the Documentation team.
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- Be a champion for mobile messaging internally, owning the business outcomes associated with mobile messaging and supporting the sales and marketing motions.
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- Provide the highest level of expertise in channels by offering support and guidance to all teams within the organization (Sales, AMs, Marketing, PMM, Deliverability Services) on all aspects of mobile messaging.
- Support large deals with product expertise and request handling.
- Collaborate with Delivery Services to understand their priorities and feedback from customers and prospects.
- Gather and manage client and prospect feedback on mobile messaging improvements.
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- Stay updated on and manage all messaging compliance rules and requirements and implement them into product features.
Professional Experience
- 4–7+ years of experience in B2B SaaS Product Management, preferably in MarTech or infrastructure-heavy environments.
- Proven experience managing third-party vendor relationships, especially in telecom or messaging.
- Familiarity with mobile messaging channels, including SMS, MMS, WhatsApp, and RCS—and the technical and compliance challenges they present.
- Strong understanding of APIs, message deliverability mechanics, and observability tooling.
- Experience working with cross-functional teams across product, engineering, and customer-facing functions.
- Comfortable operating in a fast-paced environment with global stakeholders and rapidly changing priorities.
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#LI-HO1
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A great deal of freedom and trust. At Bloomreach we don’t clock in and out, and we have neither corporate rules nor long approval processes. This freedom goes hand in hand with responsibility. We are interested in results from day one.
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We have defined our 5 values and the 10 underlying key behaviors that we strongly believe in. We can only succeed if everyone lives these behaviors day to day. We've embedded them in our processes like recruitment, onboarding, feedback, personal development, performance review and internal communication.
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We believe in flexible working hours to accommodate your working style.
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We work virtual-first with several Bloomreach Hubs available across three continents.
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We organize company events to experience the global spirit of the company and get excited about what's ahead.
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We encourage and support our employees to engage in volunteering activities - every Bloomreacher can take 5 paid days off to volunteer*.
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The Bloomreach Glassdoor page elaborates on our stellar 4.4/5 rating. The Bloomreach Comparably page Culture score is even higher at 4.9/5
Personal Development:
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We have a People Development Program -- participating in personal development workshops on various topics run by experts from inside the company. We are continuously developing & updating competency maps for select functions.
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Our resident communication coach Ivo Večeřa is available to help navigate work-related communications & decision-making challenges.*
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Our managers are strongly encouraged to participate in the Leader Development Program to develop in the areas we consider essential for any leader. The program includes regular comprehensive feedback, consultations with a coach and follow-up check-ins.
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Bloomreachers utilize the $1,500 professional education budget on an annual basis to purchase education products (books, courses, certifications, etc.)*
Well-being:
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The Employee Assistance Program -- with counselors -- is available for non-work-related challenges.*
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Subscription to Calm - sleep and meditation app.*
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We organize ‘DisConnect’ days where Bloomreachers globally enjoy one additional day off each quarter, allowing us to unwind together and focus on activities away from the screen with our loved ones.
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We facilitate sports, yoga, and meditation opportunities for each other.
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Extended parental leave up to 26 calendar weeks for Primary Caregivers.*
Compensation:
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Restricted Stock Units or Stock Options are granted depending on a team member’s role, seniority, and location.*
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Everyone gets to participate in the company's success through the company performance bonus.*
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We offer an employee referral bonus of up to $3,000 paid out immediately after the new hire starts.
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We reward & celebrate work anniversaries -- Bloomversaries!*
(*Subject to employment type. Interns are exempt from marked benefits, usually for the first 6 months.)
Excited? Join us and transform the future of commerce experiences!
If this position doesn't suit you, but you know someone who might be a great fit, share it - we will be very grateful!
Any unsolicited resumes/candidate profiles submitted through our website or to personal email accounts of employees of Bloomreach are considered property of Bloomreach and are not subject to payment of agency fees.
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Top Skills
What We Do
Bloomreach is the leader in Commerce Experience™
Our Bloomreach Experience Platform (brX) competes in three core categories: Engagement (CDP and marketing automation), Content (headless content and experience management), and Discovery (e-commerce search, merchandising, recommendations, and SEO).
We connect both customer data and product data to personalize all customer touch-points, leveraging our patented AI to recommend, predict, and segment. This empowers the marketer to create individual experiences, increase revenue, strengthen customer loyalty, and improve efficiency.
With a global footprint, Bloomreach powers over 25% of all e-commerce experiences across the US and UK, and supports 300+ global enterprises including Neiman Marcus, CapitalOne, Staples, NHS Digital, Bosch, Puma, and Marks & Spencer.
