Join us in bringing joy to customer experience. Five9 is a leading provider of cloud contact center software, bringing the power of cloud innovation to customers worldwide.
Living our values everyday results in our team-first culture and enables us to innovate, grow, and thrive while enjoying the journey together. We celebrate diversity and foster an inclusive environment, empowering our employees to be their authentic selves.
We are seeking a Senior Product Manager to drive the development and execution of AI-powered product innovations that enhance customer experiences. This role requires a balance of strategic thinking, technical expertise, and hands-on execution to deliver impactful solutions that align with our business goals.
The ideal candidate will demonstrate strong knowledge of AI/ML technologies, product lifecycle management, and the ability to collaborate across cross-functional teams. This role is an excellent opportunity for someone with a passion for innovation and a drive to deliver high-impact products in a fast-paced environment.
This position is based out of one of the offices of our affiliate Acqueon Technologies in India, and will adopt the hybrid work arrangements of that location. You will be a member of the Acqueon team with responsibilities supporting Five9 products, collaborating with global teammates based primarily in the United States.
Key Responsibilities:
- Define and execute product strategies that align with business objectives and customer needs.
- Collaborate closely with engineering, design, and GTM teams to define product requirements, prioritize features, and ensure successful delivery.
- Conduct competitive and market analysis to identify trends, opportunities, and gaps.
- Partner with customers and stakeholders to gather insights and continuously refine the product roadmap.
- Support product positioning, packaging, and pricing decisions.
- Manage product lifecycle activities, including beta testing, user feedback, and performance optimization.
Requirements:
- Bachelor’s degree in computer science, engineering, or related field; MBA is a plus.
- Minimum of 4 years of experience in SaaS software product management.
- Strong understanding of AI/ML technologies and the broader AI ecosystem.
- Proven ability to manage product development from concept to launch.
- Excellent analytical, problem-solving, and communication skills.
- Demonstrated ability to collaborate with cross-functional teams and drive alignment.
Five9 embraces diversity and is committed to building a team that represents a variety of backgrounds, perspectives, and skills. The more inclusive we are, the better we are. Five9 is an equal opportunity employer.
View our privacy policy, including our privacy notice to California residents here: https://www.five9.com/pt-pt/legal.
Note: Five9 will never request that an applicant send money as a prerequisite for commencing employment with Five9.
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What We Do
Five9 is an industry-leading provider of cloud contact center solutions, bringing the power of cloud innovation to more than 2,000 customers worldwide and facilitating billions of customer engagements annually. The Five9 Intelligent Cloud Contact Center provides digital engagement, analytics, workflow automation, workforce optimization, and practical AI to help customers reimagine their customer experience. Designed to be reliable, secure, compliant, and scalable, the Five9 platform helps increase agent and supervisor productivity, connects the contact center to the business, and ultimately deliver tangible business results including increased revenue and enhanced customer trust and loyalty
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