Senior Product Manager

As a Senior Product Manager, you’ll play a critical role in shaping the future of our platform by driving product strategy, collaborating with cross-functional teams, and delivering innovative solutions that enhance the customer experience. This role requires a strong blend of technical expertise, business acumen, and user empathy to develop features that meet market demands. If you're passionate about building cutting-edge AI powered SaaS products and making a real impact, we’d love to hear from you!  

LinkSquares is the leading AI powered contract lifecycle management company in the legal industry, named a Leader in The Forrester Wave™: Contract Lifecycle Management (CLM). 

Businesses run on contracts—they drive revenue, manage obligations, enable financing, and support reporting activities. Our AI-powered CLM SaaS product suite delivers end-to-end solutions trusted by some of the world’s most respected organizations, including DraftKings, Wayfair, TIME, and the Boston Celtics. We are proud to support our customers in achieving their goals, and remain dedicated to delivering value and innovation to meet their needs.

We ranked #174 on Deloitte’s Fastest-Growing Companies in North America, named “Contract Management Solution Provider Of The Year” by LegalTech Breakthrough Awards, and were proudly featured at #707 on the 2024 Inc. 5000 list of America's fastest-growing private companies.

Responsibilities: 

• Lead user research initiatives to uncover deep insights into user behaviors, pain points, and workflows, driving informed product decisions.
• Use data from customer interactions to build detailed personas and craft comprehensive user journey maps.
• Foster alignment with key stakeholders—sales, marketing, customer support, customer success, and executive leadership—on product goals and strategic direction.
• Facilitate and participate in brainstorming sessions, workshops, and strategic discussions, capturing feedback and identifying unmet market needs.
• Cultivate expertise in market trends and competitor offerings to proactively spot opportunities for growth, differentiation, and innovation.
• Occasionally join support calls to help resolve critical issues, gaining firsthand insights into user concerns.
• Translate user and business requirements into precise, actionable product requirements, user stories, and detailed specifications, ensuring clarity for development.
• Partner closely with development teams to set clear acceptance criteria, ensuring each feature meets the intended objectives and maintains high-quality user experiences.
• Work collaboratively across functions—including engineering, design, marketing, and operations—to ensure product alignment with user needs and business goals.
• Take an active role in sprint planning, daily standups, and backlog grooming to support efficient workflows and foster cross-functional collaboration.
• Serve as a communication bridge, resolving cross-departmental roadblocks to maintain alignment across the product development lifecycle.
• Coordinate product release timing with promotions and campaigns to optimize product adoption, visibility, and impact.
• After each launch, track and analyze KPIs such as feature adoption rates, user engagement, customer satisfaction, and revenue impact.
• Analyze usage data and trends to assess release success and guide future product iterations, making data-driven recommendations for further optimizations and enhancements.
• Demonstrate company knowledge and unique understanding of your functional area to interpret internal and external issues and recommend solutions.
• Exercise independent judgment in methods, techniques and evaluation criteria to obtain results.
• Act independently to determine new strategic projects and initiatives.
• Develop and present proposals for senior and executive leadership on critical business methods.
• Maintain strong cross-functional relationships with other teams at all levels of the organization.
• Collaborate with senior members across the organization to influence new procedures and best practices.
• Be a leader on the team and partner with management to develop the skill sets and knowledge of others.
• Seek to continuously learn, through both internal and external tools and resources.
• Embody LinkSquares’ core values: Team First; All In; Do What you Say; Customer Driven
• Hybrid work format.  Candidates must be able to work from our HQ location in Downtown Boston for a minimum of one day per week.

At LinkSquares, our AI-powered, end-to-end contract management and analytics platform takes the manual, time-consuming, tedious tasks out of the contracting process. With LinkSquares, legal, finance, HR, and procurement teams save time, cut costs, and improve business outcomes. We are a 200+ person company headquartered in downtown Boston.