Senior Product Manager

About AlayaCare:

AlayaCare is revolutionizing the way home health care is delivered. Our leading cloud-based software allows our clients around the world to manage their employees, scheduling, billing, and enable better delivery of care. We are a fast-growing SaaS company with a team of 550+ team members across Canada, US, Australia, and Brazil. We aim to be the world leader in home healthcare software solutions. We pride ourselves on our open and transparent culture, our bias for action, and being committed to a workplace where we can be ourselves.

About the Role:  

Reporting to the Director of Product, the Senior Product Manager manages the AlayaCare shared services roadmap, which includes selected core infrastructure and multi-domain services. This role owns the product roadmap and vision for their teams, defining success criteria and prioritizing initiatives, with high impact.

Senior Product Managers consistently exhibit curiosity and passion not just for their product and customers, but also for the product process itself, while coaching more junior team members.

A day in the life:

• Contribute to the strategic vision and product lifecycle of a product line including gathering and prioritizing product and customer requirements, defining the product roadmap, working closely with Engineering, Client Success, Sales and Marketing to ensure revenue and customer satisfaction goals are met.
• Be accountable for the success of the product; balance competing priorities, manage stakeholder expectations, and drive innovation while also delivering a product that meets customer needs and aligns with the company's business goals.
• Deeply understand the market and competitors inside and outside your assigned domain; identify and prioritize opportunities for enhancing existing capabilities and developing new capabilities based on clients’ needs and market trends/gaps.
• Work closely with key stakeholders to define business plans, perform segmentation, targeting, user profiles, market opportunity assessments, cost and pricing analysis, positioning, go-to-market strategy, success evaluation, and integration plans.
• Gather product data, including web analytics, statistics, and consumer trends.
• Determine feature requirements.
• Research customer experiences and demands and work to improve customer experiences.
• Outline a detailed and visible product strategy.
• Define KPIs for features, measure performance, improvement strategies, and core product workflows related to back-office operations. 
• Influence senior stakeholders and executives on specific (mastered) topics.
• Act as the point person for Product Management with clients, partners, and within the company.
• Proactively identify problems and suggest solutions.
• Lead the core positioning, pricing strategy and messaging for the product.
• Deliver product training and demos when required.
• Mentor and have opportunities to formally lead and coach Associate PMs and Product Managers
• Handle and address any escalated concerns, issues or requirements that are complex in nature.
• Involved in setting and executing the product strategy, making tough decisions, and influencing senior leaders.

What you bring to the team:

• A college degree in Computer Science, Business Management, Marketing, or a related field. Equivalent professional training or technical programs will also be considered
• A minimum of 4+ years of hands-on experience in software development or web technologies, with a strong technical foundation and a proven track record of delivering impactful solutions.
• Excellent attention to detail and good problem-solving skills.
• Ability to work in a changing environment with a growth mindset and bias for action.
• Able to work effectively with developers, QA, UX, Technical Support, and Sales as a strong team player.
• Strong skills at gathering and interrupting qualitative product data and consumer feedback.
• Ability to analyze industry trends and competitor behavior.
• Able to quickly identify improved product features and contribute to marketing strategies.
• Proficiency in compiling project status, risk management, and reports.
• Ability to maintain strong customer relations and provide product support.
• Competency in training internal departments on new product features.
• English mandatory, Bilingual in French and English is considered an asset.   
• Preferred: Experience with data onboarding, ingestion and processing, data integrations and ETL platforms.
• Preferred: Experience working with communication platforms such as Twilio, Sendbird/Stream and Kno2.
• Preferred: Working knowledge of personal health information (PHI) and privacy regulatory compliance and ability to apply them to product requirements definitions.
• Preferred: Experience in home health, homecare, hospice, palliative care, healthcare, or medical devices.

Location, and in-office requirements:

AlayaCare supports a flexible hybrid working model, expecting that our employees have a regular in-office presence at their closest office location while offering flexibility for some remote work. Our team encourages in-person collaboration and with this, the preferred candidate location for this position would be within the Greater Montreal Area.

What Makes AlayaCare a Great Place to Work: 

• Our products have a positive impact on the lives of countless care workers and care recipients
• Equity in a well-funded, high-growth company
• Flexible working models and beautiful office spaces
• Competitive compensation including equity in a growing, well-funded company
• Comprehensive group benefits program, including telemedicine, effective on your first day
• Employee expense program for health, wellness, lifestyle, productivity expenses and more!
• Parental leave top-up plan
• Flexible vacation policy
• Wellness Fridays for extra time to unwind
• Paid Volunteer Time off Program
• Career growth and development opportunities
• An entrepreneurial culture of transparency, collaboration, and innovation
• We are recognized as Deloitte's Technology Fast 50TM program award for our rapid revenue growth, entrepreneurial spirit, and bold innovation

If this sounds like the perfect job for you, apply today. As well as joining a great culture and a market-leading company, you will be part of a team making a positive difference in the post-acute care market. If this isn’t the job for you, you may know someone who is a perfect fit. Please feel free to share this opportunity.  

If you want to explore AlayaCare further, please visit our website www.alayacare.com.

Better outcomes, better belonging  

Our team members are unique—like our products and the customer groups that we service. AlayaCare employees bring different strengths, perspectives, and experiences to their roles and to our products that enable better care. We are committed to offering a people-centric culture where all employees belong and feel heard.       

Having a pulse on our employee feedback is important to us as we aim to continuously evolve Diversity, Equity, Inclusion, Belonging, and Accessibility within AlayaCare's policies, total rewards offerings, discussions, learning & development programs, and community partnerships. All qualified applicants will receive equal consideration.   

If you require accommodation as part of the recruitment and selection process, please reach out to [email protected]. Please note, we do not accept unsolicited headhunter or agency resumes.  

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