Senior Product Manager

POSITION SUMMARY 

We are looking for a Sr. Product Manager to own the strategy, roadmap, and delivery for UpKeep’s mobile application on both iOS and Android platforms. You will own the product experience end-to-end and produce a clear articulation of the vision, goals, and what needs to be accomplished. You’ll work closely with partners in different product and business lines to create cohesive experiences within the app.

ESSENTIAL FUNCTIONS AND RESPONSIBILITIES  

• Drive the product roadmap for our iOS and Android applications in coordination with our core web platform
• Prioritize effectively, balancing the feature roadmap with tech foundational efforts and bug fixes
• Own features and experiments end-to-end, including writing product definitions, driving cross-functional execution, and working with Product Design and Engineering to assess tradeoffs and feasibility
• Work closely with our users, research, and customer success to deeply understand and address user needs and identify opportunities
• Partner closely with teams across UpKeep to align development with cross-platform initiatives, manage dependencies, and ensure consistency of our experiences cross-platform
• Set and communicate project timelines and release schedules, and reset expectations when things change
• Help define and coordinate A/B tests to explore and validate new ideas

EXPERIENCE  

• 6+ years of SaaS and mobile product management experience
• Degree in a technical or business discipline
• Experience working with software development teams using agile methodologies
• Experience with engineering teams in US and India
• Web and mobile experience
• Comfortable using Agile methodology to run backlog grooming, sprint planning, stand-ups
• Experience in project management tools and workflows
• Bonus points if you have worked on AI applications before

KNOWLEDGE 

• Comfortable working with raw data sets to develop actionable insights 
• Able to make important decisions based on limited or incomplete data
• Ability to tell a persuasive story and convey information in a digestible format
• Ability to see the big picture while maintaining close attention to detail
• Proactive, entrepreneurial mindset, with a record of success in a high-growth context
• Excellent verbal and written communication skills

DESIRED BEHAVIORS 

• Receptive to change – is flexible. Seeks and adopts improved approaches and processes.
• Initiates action – is results oriented. Takes responsibility for actions and outcomes. Meets commitments and strives for high performance.
• Manages the workload - makes timely decisions, prioritizes effectively, solves problems, monitors results, and takes remedial action where necessary.
• Technically proficient – able to apply the technical knowledge and skills required in the job role and responsibilities in order to achieve the expected outputs. 
• Takes responsibility for own learning - knows personal strengths, recognizes development needs, and takes action to improve. Is open to feedback and always seeks to learn. 
• Communicates ideas – respectfully exchanges information and proposes a way forward. Listen to views of colleagues and take in diverse perspectives. 
• Works collaboratively – shares knowledge and information, fosters teamwork, and contributes to a positive work environment where people want to come to work.  
• Display ethical character and competence - acts with integrity and intent, is accountable for own actions, behaves according to the company values. 
• Act as a good citizen of UpKeep.

ESSENTIAL FUNCTIONS AND RESPONSIBILITIES  

• Effectively manage your own sales pipeline; by timely follow-up on qualified leads generated through marketing and our BDR team, while also managing thoughtful cold calling into new accounts to build a pipeline that will ensure you achieve your quota targets. 
• Qualify inbound leads and prospects via phone and email, identifying key decision-makers, business pain points, the size of the opportunity, budget, and purchase timeframes
• Build relationships with prospective emerging marketing customers (1-250 employees) across several major industries
• Work in partnership with Business Development Representatives to convert totally qualified opportunities into closed-won deals
• Conduct customer research and develop tailored, consultative product demonstrations 
• Own contract negotiations and close the sale before handing off to the Customer Success and Implementation team
• Pursue industry and competitor knowledge to ensure that our value proposition is effectively communicated to customers
• Use your product expertise to understand prospect business and technical needs and present a compelling solution that delivers a unique business value.
• Maintain accurate notes and records in Salesforce.com; actively update sales activities and all relevant data
• Own personal and departmental targets that are aligned with the company’s objectives
• Clearly communicate the progress of monthly/quarterly initiatives to internal and external stakeholders. 
• Identify areas of improvement in an account to meet sales quotas. 
• Forecast and track assigned account metrics (e.g. quarterly sales results and annual forecasts),  prepare reports on account status, collaborate with sales and customer success to identify and grow expansion opportunities within territory. 

EXPERIENCE  

• 2+ years B2B SaaS sales with quota carrying and direct sales experience
• Maintenance, Manufacturing, and Facilities sales industry experience a plus
• Proven track record of meeting or exceeding quotas and receiving positive customer feedback
• Bachelor's Degree with equivalent experience a plus

KNOWLEDGE 

• Proficiency with CRM applications such as Salesforce
• Experience with SalesLoft, ZoomInfo, Postal.io, Chorus, and Chili Piper is a plus
• Extensive lead generation and sales development experience in a high-paced sales environment
• Organized and detail-oriented with excellent follow-up skills
• Selling solutions over the phone with persuasive closing techniques
• Ability to work independently and as part of a team in a highly dynamic and fast paced environment
• Ability to multitask and juggle several responsibilities simultaneously
• Strong written and verbal communication skills 
• Good attention to detail and organizational skills

DESIRED BEHAVIORS 

• Receptive to change – is flexible. Seeks and adopts improved approaches and processes. 
• Initiates action – is results oriented, takes responsibility for actions and outcomes. Meets commitments and strives for high performance. 
• Manages the workload - makes timely decisions, prioritizes effectively, solves problems, monitors results and takes remedial action where necessary. 
• Technically proficient – knows the role and has a solid familiarity with tasks and responsibilities.  
• Takes responsibility for own learning - knows personal strengths and recognizes development needs. Is open to feedback and always seeks to learn.  
• Communicates ideas – strong facilitation and written communication, proposes a way forward. Listens to views of colleagues and takes in diverse perspectives.  
• Works collaboratively – shares information, fosters teamwork and contributes to a positive work environment where people want to come to work.   
• Display ethical character and competence - acts with integrity and intent, is accountable for own actions, behaves according to the company values.  
• Act as a good citizen of UpKeep.     

COMPENSATION

This role will receive a competitive base salary + benefits + equity. A variety of factors are considered when determining someone’s compensation–including a candidate’s professional background, experience, and location. Final offer amounts may vary from the amounts listed below.

The base pay for this role is $150,000 - $165,000 USD per year.