UpKeep is the leading cloud-based Asset Operations Management software developed to revolutionize the way teams manage facilities and maintenance work. We provide mobile-first SaaS solutions, Industrial IoT sensors, data analytics tools, advanced enterprise integrations, and top-notch professional services. Our innovative technology is modernizing workflows and maximizing operational efficiency for over 3,000 customers including Shell, Yamaha, Unilever, McDonalds, Subway, Pepsi, and Marriott!
We're a Series B tech startup with 100+ team members across the US. We've been recognized as a "Best Place to Work" multiple years in a row by fostering an inclusive and mission-driven culture. In addition to stock options and great benefits, our people have the flexibility to work remote. UpKeep is ranked the #1 Facility Management software on Gartner, #1 Maintenance Management software on G2 Crowd, FrontRunners on Software Advice, and CMMS Leader on IDC MarketScape.
POSITION SUMMARY
We are looking for a Sr. Product Manager to own the product experience end-to-end and produce a clear articulation of the vision, goals, and what needs to be accomplished. You’ll work closely with partners in different product and business lines to create cohesive experiences within the app.
ESSENTIAL FUNCTIONS AND RESPONSIBILITIES
- Own product development from conception to launch
- Prioritize effectively, balancing the feature roadmap with tech foundational efforts and bug fixes
- Own features and experiments end-to-end, including writing product definitions, driving cross-functional execution, and working with Product Design and Engineering to assess tradeoffs and feasibility
- Work closely with our users, research, and customer success to deeply understand and address user needs and identify opportunities
- Partner closely with teams across UpKeep to align development with cross-platform initiatives, manage dependencies, and ensure consistency of our experiences cross-platform
- Set and communicate project timelines and release schedules, and reset expectations when things change
- Help define and coordinate A/B tests to explore and validate new ideas
EXPERIENCE
- 6+ years of product management experience
- Experience working with software development teams using agile methodologies
- Experience with engineering teams in US, Brazil and India
- Web and mobile experience
- Comfortable using Agile methodology to run backlog grooming, sprint planning, stand-ups
- Experience in project management tools and workflows
- Native ios/android experience required
- Bonus Points if you have experience in:
- Building AI web & mobile products
- Experience building IOT products
KNOWLEDGE
- Comfortable working with raw data sets to develop actionable insights
- Able to make important decisions based on limited or incomplete data
- Ability to tell a persuasive story and convey information in a digestible format
- Ability to see the big picture while maintaining close attention to detail
- Proactive, entrepreneurial mindset, with a record of success in a high-growth context
- Excellent verbal and written communication skills
DESIRED BEHAVIORS
- Receptive to change – is flexible. Seeks and adopts improved approaches and processes.
- Initiates action – is results oriented. Takes responsibility for actions and outcomes. Meets commitments and strives for high performance.
- Manages the workload - makes timely decisions, prioritizes effectively, solves problems, monitors results, and takes remedial action where necessary.
- Technically proficient – able to apply the technical knowledge and skills required in the job role and responsibilities in order to achieve the expected outputs.
- Takes responsibility for own learning - knows personal strengths, recognizes development needs, and takes action to improve. Is open to feedback and always seeks to learn.
- Communicates ideas – respectfully exchanges information and proposes a way forward. Listen to views of colleagues and take in diverse perspectives.
- Works collaboratively – shares knowledge and information, fosters teamwork, and contributes to a positive work environment where people want to come to work.
- Display ethical character and competence - acts with integrity and intent, is accountable for own actions, behaves according to the company values.
- Act as a good citizen of UpKeep.
Company History & Product:
UpKeep was founded in 2014 by our CEO, Ryan Chan, based on an idea he had while using outdated desktop software as a Process Engineer in a manufacturing plant. He believed a mobile-first solution could significantly improve the productivity of the technicians he was working with. He was determined to build on this vision— so he quit his job, learned to write code, and created the first version of UpKeep from his family's garage!
Today, our cloud-based Software-as-a-Service (SaaS) and cutting edge Industrial IoT sensors solve problems for thousands of businesses around the world. Our Asset Operations Management solutions, coupled with powerful cloud ecosystems, empower maintenance and facilities teams to achieve their digital transformation goals. We are providing meaningful value to an underserved, blue-collar workforce by streamlining workflows, improving collaboration, and making it easy to manage work orders and projects from anywhere, anytime!
We've raised $50 million in venture capital following a recent Series B funding round led by Insight Partners, Emergence Capital, Mucker, and Y Combinator. We're also building The Maintenance Community, the largest online forum and Slack group bringing industry professionals together to participate in discussions, webinars, podcasts, and courses.
Learn More!
www.onupkeep.com
www.onupkeep.com/careers
At UpKeep, we celebrate and support our differences. We know employing a team rich in diverse thoughts, experiences, and opinions allows our employees, our products, and our community to flourish. UpKeep is honored to be an equal opportunity workplace. We are dedicated to equal employment opportunities regardless of race, color, ancestry, religion, sex, national orientation, age, citizenship, marital status, disability, gender identity, sexual orientation or Veteran status.
Top Skills
What We Do
Founded in 2014, our mission is to empower hard-working technicians, facility managers, and maintenance teams to become more productive through the adoption of mobile-first technology. Today, UpKeep is the leading maintenance and asset management software developed to simplify work orders and facility management. We have thousands of customers using our cloud-based SaaS application, IoT technology, data-analytics tools, enterprise integrations, and professional services.
Why Work With Us
Growing tech startup offering team members the flexibility to work remote. Company culture, employee appreciation, career development planning, and DEI are very important to us— which is why we've been named a "Best Place to Work" several years in a row. Come join a team that's passionate about innovation and solving problems for our customers!
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