About PayJoy
PayJoy is a mission-first financial service provider dedicated to helping under-served customers in emerging markets to achieve financial stability and success. We lend through our patented technology that turns a smartphone into digital collateral, and our cutting-edge machine learning, data science, and anti-fraud AI allow us to offer the lowest cost and qualify the most customers in the industry. As of 2024 we have brought billions of dollars in credit to 12 million customers, doubling in the last two years while remaining strongly profitable and sustainable for the long term.
This role
The Senior Product Manager for the Identity Team will drive the vision, strategy, and execution of PayJoy's identity-related features. This role focuses on creating and maintaining secure, seamless, and user-friendly authentication and identity management systems (think of ID/selfie capture, KYC etc) for PayJoy's diverse customer base. The ideal candidate will ensure robust security measures while optimizing the customer experience.
The successful candidate will have a deep understanding of authentication technologies, strong analytical and problem-solving skills, and a passion for improving financial inclusion through innovative product solutions.
Responsibilities
- Create a roadmap to continuously improve Payjoy’s identity platform in the following ways - A) Enhance the customer experience by improving the registration and login processes for all users across all geos, and financial product offerings. B) Improving security to reduce fraud losses. C) Improve redundancy and reliability of our services.
- Lead the end-to-end product lifecycle from ideation, requirements gathering, development, testing, experiment launch, experiment read and 100% scale up. Work closely with engineering, design, and data teams to deliver high-quality, scalable, and secure identity management solutions.
- Leverage data (independently write SQL queries) and customer feedback to constantly iterate and evolve product offerings.
- Be an internal champion on what’s happening in the market (competition, regulation, new vendors/technologies) that can help improve the identity platform.
Qualifications
- +5 years of product management experience.
- Experience building products from ideation to launch.
- Experience evaluating product decisions and prioritization trade-offs, leveraging large datasets to make data-driven product decisions, and collaborating with multiple stakeholders and large cross-functional teams.
- Demonstrated ability to lead and influence small teams of engineers towards a common goal.
- Ability to write (basic) SQL.
- Fluent in English.
Desirable qualifications
- Experience in high growth startups.
- Experience in the identity space.
Benefits
- Local benefits will apply accordingly to the country of hiring
- $2,000 USD annual Coworking Travel allowance
- $2,000 USD annual Professional Development allowance
- $500 USD annual Fitness allowance
- $500 USD Phone Finance allowance
- $250 USD Home Office equipment allowance
- $200 USD Headphone allowance
PayJoy is proud to be an Equal Employment Opportunity employer and we welcome and encourage people of all backgrounds. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.
PayJoy Principles
Finance for the next billion * Ownership * Break Through Walls * Live Communication * Transparency & Directness * Focus on Scale * Work-Life Balance * Embrace Diversity * Speed * Active Listening
Top Skills
What We Do
PayJoy's mission is to deliver access to credit to the next billion people in emerging markets worldwide. Our unique mobile security technology gives customers the ability to afford their first smartphone on credit, using the phone itself as collateral, and then provides further access to credit to help weather life's unexpected financial surprises and climb the ladder of economic well-being.
Founded in 2015, today PayJoy has reached millions of customers in a dozen countries around the globe, including Mexico, Brazil, Colombia, India, Kenya, and South Africa, and is on a strong growth path with support from major industry partners to bring credit to the next billion emerging consumers.
