Senior Product Manager

About us

At Auctane, we are united by a passion to help sellers — wherever they are, however they operate — fulfill the promises they make to consumers. The Auctane mission is to fuel commerce through exceptional delivery. We make it possible for businesses to meet the ever rising expectations of their customers, and we make the world smaller and more accessible to consumers everywhere. Auctane brands enable hundreds of thousands of merchants to annually deliver billions of products — over $200 billion worth — to customers around the globe. And Auctane is just getting started.

Auctane is a team of shipping and software experts with a passion for helping merchants move their ideas, dreams and innovations around the globe. The Auctane family includes ShipStation, ShipWorks, ShipEngine, ShippingEasy, Stamps, Endicia, Metapack, Shipsi, GlobalPost, and Packlink. Our partners include Amazon, UPS, USPS, eBay, BigCommerce, Shopify, WooCommerce, and Walmart.

Our values

About the role

The Senior Product Manager (Stamps.com) is the resident expert and strategic leader for a specific software domain; tasked with understanding the target user, the user behavior within the product, and to craft and drive toward the outcomes projects are aiming to achieve. This role encompasses outlining the strategic path for a domain, and the definition of success metrics and desired outcomes. The Senior PM will proactively propose, lead, and track projects that lead to these outcomes, seamlessly manage cross-functional execution, while translating the plans and progress into understandable terms for stakeholders and leadership teams. Ultimately, it is the job of the Senior Product Manager to provide an excellent high-value experience for the user while providing context, business goal alignment, and path to delivery for leadership and stakeholders. You will be supported by product peers, functional teams (design, marketing, engineering, etc) as well as senior leadership, who leverage software to drive business growth.

About the Team

This position will report to the Director of Product Management. This team’s efforts encompass all user and internal-facing software within the Stamps.com and Endicia brands. The team coordinates software development between several parallel software platforms to provide an ecosystem of options for our users. This role will own a specific software component and will manage projects within that software platform as well as those outside the scope of a single system. Due to the nature of this role, you will need to collaborate closely with engineers and other product managers within the Stamps/Endicia team, as well as throughout Auctane. 

What will you be doing?

• Execute vision and strategy into clear value propositions to create product requirements and specifications that can be communicated to operations, engineering, QA, and other cross-functional teams.
• Manage gathering business and technical requirements from external and internal stakeholders including product managers, marketing, business development, QA, pricing, finance, customers and software related technical resources.
• Frequent engagement with users & stakeholders to serve as a strong advocate for the customer and improve the user experience in the definition of valuable solutions.
• Work with operation teams, development teams, project managers, and QA engineers throughout the product development, testing, and implementation phases to ensure feature integrity.
• Drive new feature development working side-by-side with product managers, engineers, and QA.
• Manage the product development life cycle to support product releases on a regular basis.
• Develop and maintain strong relationships with all development and business stakeholders in order to ensure effective and timely delivery of features.
• Collaborate with stakeholders to create a roadmap and schedule of features.
• Own, manage and prioritize the backlog of features and bugs based on ROI and dependencies with other product managers, development teams, and business stakeholders.
• Shared ownership of overall Product Vision and Roadmap.
• Advocate for features that will help drive the business strategy and vision.
• Define tracking metrics for existing product features and new projects, and establish targets for new projects.
• Monitor ongoing performance of features and act as point of contact for any questions, concerns, or suggestions.
• Cross-team coordination & communication.
• Understanding and managing cross-team dependencies & managing timelines & impact to delivery.
• Translating progress and plans into a story that can help leadership and internal stakeholders understand the alignment of the product strategy with the business goals

What are we looking for?

• Ability to narrate a story for what problem you’re solving for and the vision you’re going after, combined with the capacity to dive into minute details.
• Focus and passion for building great UI and UX
• Familiarity with the concepts of design thinking and a desire to test and prototype new features.
• Strong focus on customers – you find a great deal of satisfaction in knowing users, who they are and what they do, but most importantly, why they do the things they do.
• A natural bent towards seeking and analyzing data, and using data when making decisions.
• Proven ability and track record with developing and maintaining collaborative relationships.
• Exceptional decision-making skills – (Given limited resources, how do you prioritize across needs?).
• Strong understanding of the leading solutions and providers of eCommerce.
• Proven track record of launching new features and functionality.
• Strategic thinker with the ability to understand our market and products.
• Demonstrated ability to work independently and collaboratively.
• Excellent presentation skills, including developing presentation content and public speaking.

What will make you stand out?

• Bachelor's degree from an accredited college/university or equivalent years of experience.
• Three or more (5+) years of relevant product management experience.
• One or more (3+) years of working under Scaled Agile Frameworks
• Experience working within agile teams (epics, capabilities, user stories)
• Experience partnering with engineering and design to define, build, and maintain products which are critical to growth, engagement, and retention.
• Professional experience with eCommerce and shipping carriers.
• Experience of working in strategy consulting or similar in-house role.
• Demonstrable strong analytical background.
• B2B product experience is preferred.
• Experience managing cross-platform software products.
• Experience managing large-scale software redesign projects.

What do we offer?

• 📦 Discount on your personal shipment orders via stamps.com and GlobalPost.
• 💙 Charitable donation matching! We are happy to support your initiatives by duplicating the amount donated.
• 😊 Volunteer day. You can take 1 day off per year in order to participate in volunteering activities! We will love to see some pictures in our slack!
• Referral Fee 🔗 We need your support in hiring top-class talent! We offer a referral bonus of 500-5K, depending on the complexity of the role and the hiring process.
• ⚖️ Great work-life balance. We offer a flexible work schedule and will do our best to adapt to your situation. Working in a fast-paced environment can be intense, but that doesn’t mean you shouldn’t enjoy your free time!
• 💜 An inclusive and upbeat work environment Leave your suit behind... business casual, jeans accepted kind of place! More importantly, our company culture promotes diversity and inclusion. The personality and opinions of each of our team members are important and valid, and we aim to offer all employees a safe environment where they can be themselves and thrive.
• 🌍 A cross-cultural atmosphere We are a truly international team of over 20 nationalities that speak at least 10 languages. Our company language is English and all internal communication and company-wide meetings are in English.
• 🏟️ Company events Work hard, play hard! We do our best every day, even at our regular team-building events.
• 📺 Internal and external training, free access to online training platforms such as LinkedIn Learning.
• 🏠 We are a hybrid company. All team members at Auctane in Austin come into the office Tuesday-Wed-Thursday.
• � We offer 10 paid days off for U.S. holidays throughout the year!
• 🏐 Health and Wellness: The well-being of our team is super important to us. Choose from different options that help you focus on your health.
• 🛬Take the reins of your time off with our flexible PTO policy – because work-life balance should always be in your hands!
• 🏢 Attractive office space in the heart of central Austin, Texas (free drinks, snacks…)
• 🍽Indulge in weekly catered lunches at our office – a delicious perk to fuel your work.
• 🚗Free garage parking directly across from the office building.
• 🏋🏾‍♀️Fitness center in the office with Tonal Mirrors, Peletons, free weights, etc.
• 💪🏽We offer a gym discount program to help you stay fit and healthy!
• 🧘🏻‍♂️Find your zen right at the heart of our Austin office with weekly onsite yoga sessions – because balance is key to our vibrant workplace culture!
• 💰401k employer matching program – because your future deserves a friendly boost!
• 📚We offer education reimbursement to all employees, ensuring that you can pursue your educational goals while excelling in your career with us. Invest in your future and let us support your growth every step of the way.
• 🐶We’ve got your furry friend covered with pet insurance discounts.
• 📄Have a helpful legal sidekick right in your back pocket with our free access to Rocket Lawyer.
• 🩺Get ready for hassle-free healthcare from the comfort of your couch – we offer free Telehealth services to keep you feeling your best!
• 💆🏻‍♀️Treat yourself to relaxation on the regular – enjoy a monthly discount at Massage Envy.
• 👕Get ready to rock our brand with style – we've got awesome company swag to offer!
• ⭐️We conduct annual merit reviews to recognize and reward your hard work and achievements.
• 🏡BenefitsHub platform to obtain perks and discounts on auto/home insurance, pet insurance, travel, fitness, etc.
• 🚶🏽‍♀️Wellness programs with wellness discounts on medical benefit deduction and offers various company wellness activities/webinars and challenges such as Steps challenges and a Health Fair!
• 💲Health savings account employer contribution for HSA medical plan enrollees.

Additional Position Duties: (The following is a list of what all employees, except those with medical accommodation, may be regularly required to do.)

• Sit for prolonged periods of time
• Utilize wrist and hands for a prolonged period of time
• Walk short distances
• Stand for short periods
• Speaking and conversing with others
• Lift up to 25lbs without assistance up to chest height

Equal Opportunity Employer/Veterans/Disabled

If you are based in California, we encourage you to read this important information about the ShipStation Privacy Policy for California residents linked here.