Senior Product Manager - Payment Growth

Who is Aiwyn and what do we do?

Aiwyn is the fastest-growing software company serving the accounting profession. Founded in 2020, we now work with 100+ of the largest CPA firms in the world. Our “Job to be done”: speed up cash flow, save Partner time, & deliver best-in-class client experiences. We do this by automating day-to-day firm operations with our Practice Automation solutions. Aiwyn is led by serial entrepreneurs with multiple exits and funded by a Top 10 fintech VC.

To learn more, visit our website

This role:

To accelerate our growth, we're hiring a Senior Product Manager to lead impactful product management initiatives related to payment growth, partner closely with cross-functional teams and launch world-class SaaS products. You will report to and partner with the VP of Product Management to drive the product roadmap, own the product life cycle, align stakeholders on key product initiatives, and deliver business results. This position offers a fast-paced and dynamic environment, where you will contribute to the company's growth and success.

Key Responsibilities:

• Deliver world-class products to Aiwyn customers and business results to the company
• Own the end-to-end process from discovery through delivery - including solution discovery, design, prioritization, release management, support, and iteration
• Conduct consistent research to stay informed of industry trends and develop a deep understanding of customer needs, pain points, and feedback which help identify growth opportunities
• Analyze the competitive landscape to identify strengths, weaknesses, opportunities, and threats across the product landscape
• Partner with the VP of Product Management to build and execute the product roadmap
• Collaborate with cross-functional teams to align on product initiatives and the related go-to-market efforts
• Use metrics, qualitative feedback, and other data as a guide to learn about customer needs and inform product decisions related to improvements or new initiatives.
• Monitor key performance indicators (KPIs) to assess the success of solving customer pain points and measure the impact of the product on business goals. Gather user feedback, and iterate on the product based on real-world adoption
• Work closely with key stakeholders to gather and define detailed product requirements, ensuring they are well-documented and actionable
• Translate high-level business objectives into specific product features
• Break down complex requirements into smaller, manageable tasks for the development team
• Collaborate with the design team to create intuitive and user-friendly product experiences
• Guide the product development process utilizing modern development methodologies, including scope planning, backlog refinement, and frequent process reviews
• Directly manage the customer intake process and incident escalation management
• Build bridges between technical and non-technical teams, fostering effective communication and understanding between them
• Plan and execute product releases, coordinating activities across various teams to ensure smooth and successful product launches
• Regularly communicate product updates, roadmap changes, and progress to stakeholders including executives, investors, and customers
• Provide guidance and mentorship to product managers or other team members, fostering a culture of growth and continuous improvement
• Identify potential risks and challenges related to product development, market shifts, or technical issues, and devise mitigation strategies

Qualifications:

• 5+ years experience in product management, ideally with a payments focus
• Deep knowledge of or ability to adapt learnings of practice management software
• Logical, analytical thinker with business and technical acumen
• Empathy for various user segments, informed through a variety of research sources
• Analytical rigor in evaluating and prioritizing key initiatives and roadmap items
• Experience with the utilization of machine learning to evolve customer experiences
• Strong communication and presentation skills
• Strong capacity to manage complex products from ideation to validation to development to launch
• Proficient with product management tools such as Jira, Miro, and Pendo
• An eye for market-leading experiential design and experience in creating journey mapping or high-level wireframes
• Experience working for a SaaS solutions provider
• Experience in the SaaS or Fintech industry preferred
• Experience working in early-stage startup preferred
• Experience in building or implementing scalable processes preferred
• The ability to travel occasionally for onsite Company meetings

Benefits and Perks:

• The big-picture value proposition of this role is simple: join us, and you'll be paid competitively to have freedom in solving worthwhile, challenging problems alongside other A-players at a fast growing SaaS startup led by an experienced and successful co-founding team with industry experience.




Other benefits include:

• Adventure travel stipend - you receive a $1,000 travel reimbursement on your work anniversary each year. We encourage our team to recharge and explore the world beyond their home office walls.
• Remote, work-from-anywhere culture
• Flexible PTO
• World Class health benefits - we believe in fostering flourishing teams by providing benefits that go beyond the usual standards - Health, vision, dental, HSA/FSA, and mental health support.
• Stock options - every Full Time Employee has ownership in Aiwyn's future and success.
• 401(k) matching

Our Values:

• Trust - We champion transparency, welcome differing perspectives, uphold accountability, and trust that others have good intentions
• Courage - We have the courage to take calculated risks and embrace change, knowing what worked in the past won’t always work in the future
• Impact - Rooted in determination and innovation, we chase extraordinary outcomes and impactful results
• Relentlessness - We approach challenges with an unwavering resolve, never settling for mediocrity, and always striving to surpass expectations

Learn more about Aiwyn:

• About us
• Why Aiwyn
• YouTube page

Aiwyn is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances.

Candidate information will be treated in accordance with our CCPA privacy notice which can be found here: https://www.aiwyn.ai/ccpa