Senior Product Manager - Integrations

About Invoca:

Invoca is the industry leader and innovator in AI and machine learning-powered Conversation Intelligence. With over 300 employees, 2,000+ customers, and $100M in revenue, there are tremendous opportunities to continue growing the business. We are building a world-class SaaS company and have raised over $184M from leading venture capitalists including Upfront Ventures, Accel, Silver Lake Waterman, H.I.G. Growth Partners, and Salesforce Ventures.

About the Role:

We seek a talented and experienced Senior Product Manager to help prioritize new integrations and enhancements to existing integrations that will help our customers drive more revenue. Integrations with other technologies play a key role in delivering customer value and Invoca has strong partnerships with companies like Adobe, Meta, Google, and Salesforce. Building on our powerful integration tools and strategic partnerships, the candidate will be responsible for discovering, defining and delivering the integrations and use cases that will drive customer success. Working closely with colleagues in Marketing, Sales, Partnerships, and Customer Success, you will contribute to all stages of the product lifecycle including: product ideation, prioritization, creation, enablement, adoption, and monetization strategies.

To be successful, you are passionate about understanding business challenges, discovering opportunities, collaborating with engineers to devise innovative solutions, honing your technical skills, and don’t mind reading through API documentation every now and then. You thrive in a dynamic environment while working to build the best product experience for our customers.

You Will:

• Help to define our integration strategy and craft your team’s roadmap, with a focus on delivering high-value integrations.
• Become an authority on Invoca integrations and tools, including webhooks, APIs and data transfers.
• Enhance Invoca’s integration tools, which make it easy and scalable to share our valuable call and conversation data with other solutions.
• Engage directly with customers to understand their needs, gather feedback, and identify opportunities to enhance product features and improve user experience.
• Prioritize stories and features, build consensus and coordinate product development with engineering.
• Facilitate communication throughout the development process between a variety of internal teams including: engineering, customer success, marketing, sales and executives.
• Work closely with our UX Designers, Marketing and Customer Success teams to integrate usability studies, market analysis and customer research into product requirements to ensure products meet customer needs and exceed customer expectations.
• Manage the relationship with our Salesforce developer consultants to define and explain enhancements for our managed package that is available in the Salesforce AppExchange.
• Keep pace with changes in the privacy landscape, including country and state-specific privacy policies and security features introduced by browsers. 
• Manage and run beta testing and other release tests as necessary on integrations, and serve as the primary point of contact regarding integration-related inquiries, issues, and escalations, providing timely resolutions and guidance.
• Monitor key performance metrics and analyze data to identify trends, insights, and areas for improvement in integrations.
• Develop and deliver training materials and resources to educate internal go to market teams on integration best practices and platform features.
• Understand Invoca’s strategic and competitive positioning, and work to define and deliver the best solutions to craft, and improve our industry-leading position.
• Contribute to continuous improvement in a constantly changing environment where the process is fluid and we are open to finding new, creative and unique solutions that make work more rewarding and productive.

You Have:

• At least 5 years experience in SaaS B2B Product Management.
• Comfortable working with a UX team to devise not only good design, but intuitive user experiences.
• Exposure to working with enterprise customers with a track record of navigating their complex systems, high security and privacy standards, multiple decision makers, and expectations around customization and service.
• Well versed in agile methodologies and tools and experience working in an agile environment.
• Clear, structured thinking as well as effective communication skills, both written and verbal.
• A combination of business acumen and technical aptitude.
• Knowledge of APIs, webhooks, and SFTP / S3 data transfers. Some JavaScript knowledge is a plus.
• Deep familiarity with the marketing technology landscape.
• Excellent organizational and analytical skills, with proven ability to deal with ambiguity and succeed.
• Demonstrated skills in gathering detailed requirements, identifying problems that are valuable to solve, evaluating risks, and presenting to different stakeholders.
• You are empathetic to individual customers’ needs and can also balance those against broader prioritization needs.

Salary, Benefits & Perks:

Teammates begin receiving benefits on the first day of the month following or coinciding with one month of employment. Offerings include:

• Paid Time Off - Invoca encourages a work-life balance for our employees. We have an outstanding PTO policy starting at 20 days off for all full-time employees. We also offer 16 paid holidays, 10 days of Compassionate Leave, days of volunteer time, and more.
• Healthcare - Invoca offers a healthcare program that includes medical, dental, and vision coverage. There are multiple plan options to choose from. You can make the best choice for yourself, your partner, and your family.
• Retirement - Invoca offers a 401(k) plan through Fidelity with a company match of up to 4%.
• Stock options - All employees are invited to ownership in Invoca through stock options.
• Employee Assistance Program - Invoca offers well-being support on issues ranging from personal matters to everyday-life topics through the WorkLifeMatters program.
• Paid Family Leave - Invoca offers up to 6 weeks of 100% paid leave for baby bonding, adoption, and caring for family members.
• Paid Medical Leave - Invoca offers up to 12 weeks of 100% paid leave for childbirth and medical needs.
• Sabbatical - We thank our long-term team members with an additional week of PTO and a bonus after 7 years of service.
• Wellness Subsidy - Invoca provides a wellness subsidy applicable to a gym membership, fitness classes, and more.
• Position Base Range - Salary Range $117,000-$145,000 / plus bonus potential

  This role is remote and open to candidates located in the United States and Canada. Please note that we are unable to provide visa sponsorship for this position.

DEI Statement

We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status. We are proud to be an equal opportunity workplace.

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