Hello, Creative Masterminds! Are you passionate about helping retail companies revolutionize the way they do business? Are you looking for a career that allows you to work with the world’s best-known brands and Fortune 1,000 leaders?
At Zipline, our mission is to bring retail operations out of the dark ages and provide effective tools that empower employees and streamline communication. We aim to save the $4.4 trillion retail industry from sad, slow, and inefficient systems (think fax machines, voicemails, and the postal service). People deserve better, and we need your help to make this happen!
We are an early stage, well-funded company with awesome investors and great customers. We're seeking a Senior Product Manager to ensure our customers' success with our product.
Our perfect Senior Integrations Product Manager comes from either a Retail or B2B SaaS company. In this role you will help support the growth of a comprehensive ecosystem of integrated experiences that leverage third-party products to solve some of retail's biggest challenges and work with many of the world's leading companies in the WFM, LMS, and Consumer Insights space.
For this role, we are looking for a product leader who can manage and own the product integrations problem space. This leader will have a deep understanding of how to integrate third party products and services into a core product offering by delivering delightful and easy to use integrated experiences. We have a mission and a philosophy that we are pretty opinionated about and we need strong voices to help manage and make our product vision and strategy successful!
This Product Manager will be successful in their role by focusing on:
- Expanding and maintaining and comprehensive ecosystem of third party integrations
- Contributing to our integration strategy by engaging with partners and customers to understand their workflows and needs and crystallizing vague concepts into concise tactical plans
- Manage the development and prioritization of strategic product integrations in partnership with engineering, partners, sales, marketing and customers
- Support implementations and iterations on integrated experiences in close partnership with customer success team and engineering
- Enable external partners or customers to develop integrations on top of Zipline
- Drive technical partnership and integration with 3rd party applications and service providers. Helping manage internal and external engineering resources to ensure on-time completion of projects.
- Design and influence partner integration flows on the front end and back end.
- Understand technical dependencies for the integrations you lead and bring disparate stakeholders together to launch your integrations
- Serve as the point person for your product area to leadership and across the organization
- Work with cross functional teams to ensure support for your integrations across the platform and partner ecosystem
- Use data to make good decisions when confronted by ambiguity
- Assist sales with demos to major customers
A Product Manager’s Role at Zipline includes:
- Connecting and communicating regularly with customers and coworkers to research and explore real retail problems, build strong relationships and amplify voices as we work towards building the most effective and easy-to-use field enablement platform in the world..
- Learning and analyzing data to make informed decisions and to monitor the success of new features, functionality, and general user experience. Continue to gain market knowledge by reading reports, blogs or our competitor’s product literature.
- Deciding and documenting is core to how we communicate asynchronously and operate cross-functionally. From writing pitches that define what, when and why to key decisions or discussions around priority or changes to customer facing roadmaps, taking a “written first” approach will help bring stakeholders together.
- Shaping and building ideas is our love language for product discovery and delivery. Methods like breadboarding or fat marker sketches enable collaboration with design and engineering to ensure product direction and functionality are clearly communicated and ideas are brought to life!
Must-haves
- You have 8+ years of SaaS or enterprise software development experience
- Experience integrating third party apps into a core product
- Understanding that speed is everything but prioritizing the right thing is equally important - you appreciate delivering impact quickly
- Strong understanding of how problem solving and decision making happens in human organizations with a demonstrated ability to translate behaviors and needs into ideas or requirements.
- You can take a product strategy and run with it, everything from partnering closely on shaping through to delivery and advocacy.
- You have prior experience as a Product Manager in an earlier stage company. You need to have familiarity with the style, pace, and uncertainty of a company at our stage of growth.
- You are comfortable establishing and managing relationships across Marketing, Sales, Engineering, Customer Success, and our Customers and Partners
- You have a proven track record of successfully owning and evolving a group of products to meet customer’s needs.
- You are a product thinker, who loves to solve real problems and likes to get into the thick of it to be able to make decisions on their own.
- You are focused on building products, validating use cases, and measuring success.
- You can take a raw idea and know-how to move it through to launch. Bias toward action.
- You excel at stakeholder engagement, team building, advocacy, education, and partnership to get things done.
- You build trust with customers, partners and your coworkers by understanding their needs, goals, and what makes them successful.
Nice to haves
- We are for retail, by retail. Having a background either working in retail or building software for retailers has been an important key to our product’s success. It’s not required but if you do have retail experience it will bring a ton of value to our customers and business.
- Working knowledge of the complexities of managing the operations of a retail store.
- Exposure to third party systems such as WFM, Inventory, PoS, e-commerce, etc.
- Experience with the concepts described in Shape Up is an asset, but not required.
More about you:
- Proficient in productivity applications such as Mac Book Pro/Air, Gmail & G-Suite Products, Microsoft Office, Basecamp, Slack
- Ability to effectively communicate verbally and written, present to, influence, or befriend all levels within an organization.
- Outstanding listening and writing skills, and a keen ability to translate complex concepts into simple, persuasive language.
- Team player with excellent collaboration skills to build relationships across the company with both ours as well as our customers.
- Self-motivated, dependable, and dedicated.
What We Do
Zipline is how best-in-class retailers bring brand strategies to life in stores and drive operational excellence. The platform brings together frontline communications, task management, resources, insights, and more – so everyone feels connected to the brand and inspired by their work. For far too long, retail brands have struggled with disconnects between headquarters and frontline teams. In fact, only 29% of HQ directives are executed correctly by stores. All these disconnects impact customer experience, sales, and brand sentiment. Zipline overcomes this by giving everyone a way to “see more, connect more, do more.” That’s why so many of the world’s leading brands rely on Zipline to achieve next-day store execution rates of over 90% across their fleet. With an NPS score of 78 and the highest adoption rates in the industry, Zipline isn’t just store operations’ most loved product; it’s also the favorite of store teams.
Zipline. Keep today on track. ™
