🚀 Series B SaaS & international team
📍 Work 100% remote or hybrid from our offices (Bratislava, Prague, Toronto)
💡1:1 Coaching sessions with our resident coach
About CloudTalk:
Powered by a January 2024 $28 million Series B investment from top investors like KPN Ventures, Lead Ventures, Point 9, and HenQ, CloudTalk's AI-powered business communication platform helps 4,000+ sales and support teams make customer experience the greatest competitive advantage for driving more revenue.
CloudTalk works seamlessly for businesses of all sizes, from scale-ups like Deel and TIER to big players like Nokia. Modern businesses all around the world can lead meaningful conversations while managing calls and messages from one place.
CloudTalk is on a mission to create a unified ecosystem for sales and customer service teams' communication where every professional can engage in more productive and meaningful conversations.
The Challenge Ahead:
We are on the lookout for a Senior Product Manager to join our team at CloudTalk. This role will involve enhancing integrations with key strategic partners and working with your team to achieve our goal of over 100 integration partners in the next 2 years. If you are passionate about cutting-edge communication telephony and SaaS technologies, this is the perfect role for you. Join us and be a part of an amazing journey powered by world-class technology!
What's in it for you:
- Leadership & Impact: Drive a core product function and shape one of our main USPs.
- Direct Influence: Collaborate with C-level execs and the CEO.
- Innovation: Help build the #1 AI business communication platform
- Personal Growth: Benefit from 1-on-1 coaching sessions.
What you will do:
- Build a deep understanding of your customers and partners through direct and indirect research.
- Craft a vision and strategy that contributes to our North Star metric and drives measurable progress toward our business goals and customer outcomes
- Work with teammates in your team, other product teams, and key roles in Product Marketing & Partnerships to iteratively identify, validate and select solutions for improving usability and expanding the partner marketplace.
- Translate this work into a compelling, well-researched roadmap for our strategic integrations, and for expansion via new partners, APIs, and automation tools.
- Complete the day-to-day work that brings these ideas to the user - authoring PRDs, facilitating refinement sessions, aligning stakeholders, and making sure the necessary details are in Jira in priority order.
- Join an established team of motivated and creative Software and quality Engineers who are well-versed in our current products and technologies.
- Collaborate with your R&D team to improve the way we work and drive product-led decision-making in R&D, and at CloudTalk.
What we are looking for:
- 5+ years of experience as a product manager for B2B integrations, experience integrating with Salesforce, scaling APIs, and building a partner marketplace from scratch are preferred
- A track record of successfully expanding a marketplace of best-in-class integrations
- You have proven experience creating clear, compelling, and well-researched explanations of the business value, risks, and impact of multi-phase initiatives
- You focus on creating measurable outcomes and using research to inform decisions. You’re maybe even a little data-obsessed
- You are a flexible communicator and as comfortable in a call with a partner’s engineers as you are in a strategic discussion with their senior management
- You are a critical thinker hungry to learn
- You are stress-resilient
Why you will love to be a CloudTalker:
Growth:
💡 1-1 Coaching sessions with our resident communications advisor
📚 Leaders Academy & Learning and Development Budget
Flexibility:
🏖 Unlimited Paid Time Off
🎗️ Volunteering Days
⏳ Flexible working hours
🤩 Home office budget
💻 MacBook for work
Well-being:
🏖Recharge Fridays once per quarter
🏋🏼♀️ Fitness Allowance
Connectedness:
💲 Referral bonuses
👥 Virtual & physical team buildings
👕 Company merchandise
What to expect from the hiring process:
1. 30-min Interview with our Talent Acquisition Team
2. 60-min Interview with our Product Lead
3. 60-min Interview including Product Challenge presentation with out Product Lead, Senior Engineering Manager and CPTO.
4. 45-min Culture Call
5. Offer
By submitting your application, you acknowledge that Cloudtalk will process your personal data based on Cloudtalk’s legitimate interest in finding the most suitable candidate and a pre-contractual relationship with you. For more information on how Cloudtalk processes your personal data, please refer to our .
Top Skills
What We Do
Calling software for scaling businesses.
With CloudTalk, you can deliver exceptional customer support to your clients. Whether you employ several busy agents or handle phone calls rather rarely, CloudTalk will fully adapt to your needs and size of your business.
The only thing you need is internet access. Integration into your existing helpdesk, e-commerce or CRM solutions, international phone numbers and many other features of a first-class call center will make your work more efficient and boost satisfaction of your clients.
