Senior Product Manager, Hardware

Reports to: VP of Product

Location: Burlington, MA

Mission

At LightForce Orthodontics, we combine cutting-edge 3D printing and proprietary CAD software to deliver highly personalized orthodontic solutions. Our clinical hardware products are at the heart of transforming orthodontic care. This role will drive the development and optimization of our clinical hardware portfolio, ensuring it meets the evolving needs of our global customers and internal teams while supporting the broader goal of reducing treatment time and enhancing patient outcomes.

Role Overview

The Senior Product Manager for Hardware will be responsible for the strategic development and continuous improvement of our hardware product portfolio. The ideal candidate will have a strong technical aptitude, experience managing complex hardware-software products, and the ability to work with cross-functional teams. This role requires deep collaboration with engineering, software, clinical, manufacturing, and commercial teams to deliver customer-centric, high-impact solutions.

Key Responsibilities:

Clinical Hardware Development & Optimization

• Hardware Portfolio Ownership: Lead the strategic development, continuous improvement, and management of designated lanes of LightForce’s hardware product portfolio.
• Market Insights & Product Strategy: Analyze market trends, customer feedback, and competitor offerings to develop insights and inform product strategy.
• End-to-End Product Lifecycle: Drive new product initiatives from initial concept to launch, including discovery, definition, development, testing, and post-launch optimization.
• Hardware & Software Integration: Ensure seamless hardware-to-software integration, collaborating with software product teams to deliver a cohesive user experience.

Customer-Centric Innovation

• Customer Research & Voice of Customer (VoC): Partner with orthodontists, clinicians, and internal stakeholders to prioritize product needs and define user requirements.
• Cross-Functional Collaboration: Work closely with engineering, software development, marketing, and manufacturing to ensure customer-centric product design.
• Customer-Facing Launches: Lead product launches in collaboration with marketing, clinical education, and customer success teams.

Operational Excellence

• Product Roadmap & Backlog: Own and manage designated lanes of the hardware product roadmap, ensuring alignment with LightForce’s strategic objectives.
• Cross-Departmental Alignment: Lead cross-functional teams and stakeholders to drive clarity and accountability in product development efforts.
• Metrics & Accountability: Define and track product success metrics, leveraging data-driven insights to support decision-making and product evolution.

Potential 12-18 Month Objectives of the Role

• Launch next-generation hardware products that improve clinical efficiency and treatment outcomes, including bond success, bracket durability, and patient comfort.
• Improve product design and usability to reduce learning curves for new customers and support global adoption.
• Drive innovation in the hardware-software interface to enable greater personalization and efficiency for clinicians.
• Develop a streamlined approach to hardware portfolio management, balancing legacy product updates with the development of new solutions.

Experience Requirements

• 7-10+ years of product management experience, including hardware product development in CAD/CAM, 3D printing, or healthcare/medical devices.  Preference for experience with products manufactured with additive manufacturing.
• Experience managing cross-functional teams including engineering, clinical, and commercial teams, with a track record of consistently impactful outcomes.
• Expertise in customer-facing product development within healthcare, medical devices, or other regulated industries.
• Strong technical aptitude, with experience working closely with hardware and software development teams to guide complex, cross-functional product development. 
• Proven ability to manage distributed, cross-functional teams and facilitate effective communication across departments.
• Proficiency in agile methodologies, with strong skills in managing sprints, backlogs, and cross-team collaboration.
• Excellent analytical and problem-solving skills, with demonstrated strengths in hypothesis driven product development and data-driven decision-making.

Qualifications

• Bachelor’s degree in a technical field such as engineering, computer science, or a related discipline.
• Proven experience in hardware product development, particularly in CAD/CAM, 3D printing, or medical devices.
• Strong analytical skills with a history of data-driven decision-making and defining product success metrics.
• Exceptional interpersonal skills with the ability to build strong relationships across clinical, technical, and commercial teams.
• Experience launching products in global markets with an understanding of regional differences in customer needs and regulatory requirements.

Work Environment 

• Office environment up to 90% 
• Work is generally performed in an open office, sedentary position. The noise level in the work environment is usually moderate. Limited temperature fluctuations, heated and air condition environment 

Perks and Benefits (US Employees Only)

• Unlimited PTO for exempt employees
• 10 paid holidays per year
• Generous premium coverage for medical, dental, and vision plans
• Group plan voluntary life insurance
• Fringe benefits
• 401k retirement plan
• Paid parental leave
• Allowances for those in commercial sales positions
• Workplace perks such as food/coffee

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed above are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 

LightForce Orthodontics is an Equal Opportunity/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, gender, age, national origin, disability, Protected Veteran status, sexual orientation, or any other characteristic protected by federal, state or local law.