At Vonage, we are revolutionizing customer and employee engagement through a unified, intelligent, and omni-channel platform that empowers exceptional customer and employee experiences. Our cutting-edge Contact Center as a Service (CCaaS) and Unified Communications as a Service (UCaaS) solutions deliver seamless integration, advanced omnichannel communications capabilities, and next-generation technology to meet the evolving demands of businesses worldwide. We are committed to driving transformation by providing innovative, customer-centric solutions that enable organizations to engage, interact, and deliver personalized service at scale.
As a rapidly growing software company, we are looking for a proactive and self driven Senior Product Manager with an Innovative mindset to lead our CRM and 3rd party integrations.
Role Overview:
Reporting to the Senior Manager, Product Management, you will be a critical member of the product management team, who researches the market demand for CRM integrations in the Communications industry, defines integrations strategy for CCaaS and UCaaS solutions and creates a roadmap for execution. You will collaborate with multiple cross functional leads and stake holders to drive towards the strategy and roadmap creation
Key Responsibilities:
- Define and drive new ideation, market analysis, product strategy, 5Q roadmap, PR/FAQ
- Work with stakeholders across various functions like Product, Engineering, Architects, Design, Marketing and Sales spread across geographies
- Drive product core team and stakeholder monthly sessions
- Customer presentations and partnering with pre-sales for Quarterly Business Reviews
- Deliver product and feature requirement documents
- Contribute to Quarterly PI planning
- Contribute to technical/product architecture discussions with stakeholders
- Manage conflicting cross functional priorities
Product Roadmap & Execution:
- Build, evangelize, and gain approval of business cases for future technology partnerships - including commercial terms as well as requirements for integration into Vonage CCaaS products.
- Work closely with engineering and product teams to drive the prioritization and delivery of capabilities required for integration with partner solutions.
- Ensure product requirements and technical specifications are well-defined and align with both partner and customer expectations.
Cross-Functional Collaboration:
- Work closely with sales, marketing, and customer success teams to ensure partner provided solutions are effectively marketed and supported.
- Collaborate with the product marketing team to create go-to-market strategies for new integrations and features.
- Work closely with our product enablement team to ensure sales and support understands the offerings and can effectively sell and support integrated solutions.
Customer-Centric Focus:
- Gather and analyze customer feedback to ensure that partner solutions and integrations meet the needs of customers.
- Advocate for the customer within the product and partner management teams, ensuring customer pain points are addressed in new features and updates.
Qualifications:
- Experience:
- Minimum 5 years of experience in product management within the CCaaS/UCaaS/CX industry
- Experience working with key CRMs and 3rd party vendors
- Experience in Agile /SAFE methodologies
- Minimum 3+ years technical product management experience
- Minimum 3+ years experience working with UX and Architect
- Strong analytical and problem-solving skills with the ability to translate complex technical requirements into clear business solutions.
- Experience managing conflicting situations
- Experience working with cross-functional teams in a fast-paced, agile environment.
- Excellent written and verbal communication skills; experience presenting and building business cases
- Nice to have:
- Experience as a Solution Architect
- Experience as a UX designer
- Experience in products delivering personalization and AI capabilities
- Education:
- Bachelor’s degree in Computer Science, Engineering, Business or a related field. An MBA or relevant product management degree is a plus.
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What We Do
We’re making communications more flexible, intelligent, and personal, to help enterprises the world over stay ahead. We provide unified communications, contact centers and programmable communications APIs, built on the world's most flexible cloud communications platform.
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