Senior Product Manager, Cloudflare Tunnel

Posted Yesterday
Be an Early Applicant
Lisbon
Hybrid
Senior level
Cloud • Information Technology • Security • Software • Cybersecurity
Helping Build a Better Internet
The Role
The Senior Product Manager is responsible for ensuring customer satisfaction through prompt service and effective handling of complaints. This role requires strong communication and collaboration skills with both customers and team members, as well as the ability to prioritize tasks and maintain high service standards under pressure.
Summary Generated by Built In

Responsibilities

  • Attends to customers' needs, provides timely and friendly service, and handles complaints gracefully.
  • Communicates clearly, directly, and professionally with customers and team members.
  • Works effectively with kitchen and other staff to ensure smooth service.
  • Addresses customer or service issues quickly with creativity and resourcefulness.
  • Handles multiple tables efficiently, prioritizes tasks under pressure.
  • Ensures orders are accurate, tables are clean, and presentation meets standards.
  • Shows up on time, prepared, and stays focused on quality service.
  • Maintains positivity and composure, even during busy shifts or difficult situations.


Desirable Skills, Knowledge, and Experience:

  • Proven ability to attend to customers' needs and provide prompt, friendly service while effectively managing complaints and ensuring guest satisfaction.
  • Strong verbal communication skills, with the ability to convey information clearly and professionally to both customers and team members.
  • Experience working collaboratively with kitchen staff and fellow team members to ensure seamless service and a positive dining experience.
  • Resourceful in addressing customer and service issues quickly and creatively, demonstrating a proactive approach to problem resolution.
  • Ability to efficiently manage multiple tables and prioritize tasks under pressure, ensuring timely service without compromising quality.
  • Strong focus on accuracy in order-taking and presentation, along with maintaining cleanliness and organization in the dining area.
  • Commitment to punctuality, preparedness for each shift, and a strong work ethic focused on delivering quality service.
  • Maintains a positive demeanor and composure during busy shifts or challenging situations, contributing to a supportive team environment.
The Company
HQ: San Francisco, CA
3,900 Employees
Hybrid Workplace
Year Founded: 2010

What We Do

Cloudflare, Inc. (NYSE: NET) is the leading connectivity cloud company on a mission to help build a better Internet. It empowers organizations to make their employees, applications and networks faster and more secure everywhere, while reducing complexity and cost. Cloudflare’s connectivity cloud delivers the most full-featured, unified platform of cloud-native products and developer tools, so any organization can gain the control they need to work, develop, and accelerate their business.

Powered by one of the world’s largest and most interconnected networks, Cloudflare blocks billions of threats online for its customers every day. It is trusted by millions of organizations – from the largest brands to entrepreneurs and small businesses to nonprofits, humanitarian groups, and governments across the globe.

Why Work With Us

Cloudflare employees come from all walks of life. We are mission-driven, and our team is energized by a collaborative, creative environment that celebrates our differences and fosters new ways to grow together.

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Cloudflare Offices

Hybrid Workspace

Employees engage in a combination of remote and on-site work.

We are committed to developing a global team that is distributed with a flexible working approach. Doing this equitably and inclusively is essential to our success. Visit our careers site for more on 'How & Where We Work.'

Typical time on-site: Flexible
HQSan Francisco, CA
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Champaign, IL
Lisbon, PT
London, GB
New York, NY
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