Who is Boulevard?
Boulevard provides the first and only client experience platform for appointment-based, self-care businesses. We empower our customers to give their clients more of the magical moments that matter most.
Before launching in 2016, our founders spent months interviewing salon managers and working behind front desks to understand their pain points so we could design a modern, user-friendly platform that meets the unique needs of their business. Our roots may be in hair salons, but we are built for the broader self-care industry, including many types of salons, spas, medspa, barbershops, and more. Our technology not only helps our customers survive but thrive. Take a look at how we (and YOU) can make that happen.
We have an insatiable curiosity and embrace experimentation. We believe that simple solutions require the most sophistication, and we design each and every detail to maximize potential, power, and impact. Do our values match? Read through our story and what we value the most.
Our team values and celebrates our diverse backgrounds. Being open about who we are and what we do allows us to do the best work of our lives. We believe in equal opportunity for all, and you should too.
Who is Boulevard?
Boulevard provides the first and only client experience platform for appointment-based, self-care businesses. We empower our customers to give their clients more of the magical moments that matter most.
Before launching in 2016, our founders spent months interviewing salon managers and working behind front desks to understand their pain points so we could design a modern, user-friendly platform that meets the unique needs of their business. Our roots may be in hair salons, but we are built for the broader self-care industry, including many types of salons, spas, MedSpas, barbershops, and more. Our technology not only helps our customers survive but thrive. Take a look at how we (and YOU) can make that happen.
We have an insatiable curiosity and embrace experimentation. We believe that simple solutions require the most sophistication, and we design each and every detail to maximize potential, power, and impact. Do our values match? Read through our story and what we value the most.
Our team values and celebrates our diverse backgrounds. Being open about who we are and what we do allows us to do the best work of our lives. We believe in equal opportunity for all, and you should too
Come Do The Best Work Of Your Life At Boulevard.
As a Senior Product Manager – Business Systems & Infrastructure, you will play a pivotal role in optimizing Boulevard’s internal operations and ensuring the reliability and security of our infrastructure. You will drive the evolution of our Salesforce ecosystem, focusing on CPQ, Billing, and Stripe integrations to enhance revenue operations, streamline order-to-cash workflows, and improve financial accuracy. Simultaneously, you will collaborate with our infrastructure team to bolster availability, reliability, compliance, and security across our cloud environment.
It’s an extremely exciting time to be at Boulevard. We are big enough to provide you with a great deal of scale, stability and an incredible work environment, but small enough that you can still have a huge direct impact on both our customers and our teams. As a part of a small and diverse Product Management team you’ll be a key contributor to shape our product strategy, culture, practices and processes.
What you’ll do here:
- Establish and execute the product vision, strategy, and roadmap for Salesforce solutions, aligned with customer needs and business objectives.
- Support the Platform and Infrastructure team to bolster availability, reliability, compliance, and security across our cloud environment.
- Rally and align counterparts, cross-functional team, stakeholders, leaders and executives
- Execute on the roadmap through discovery and delivery while continuously balancing customer and business needs
- Partner closely with design, engineering, and product marketing peers and shape, iterate, and deliver business and customer driven outcomes
- Make key decisions that impact the future of the product and company
- Influence strategy and roadmap of other teams
- Engage with high profile customers and technology partners
- Stay ahead of regulatory compliance in commerce space
- Contribute to the product culture, mentor others and advocate for best practices
What you’ll need to thrive:
- An impactful track record as a Senior, Lead, Group or Staff Product Manager in B2B or SaaS product companies
- Salesforce CPQ & Billing expertise with deep experience configuring and optimizing Salesforce CPQ and Billing for pricing, quoting, invoicing, and subscription workflows.
- Deep familiarity with Payment & Financial Systems Integration, and strong knowledge of integrating Stripe and other payment processors into CRM and financial workflows for seamless transactions and reconciliation.
- Experience in Revenue Operations & Order-to-Cash, with a strong background in order-to-cash workflows, financial reporting, and revenue operations, ensuring accuracy and efficiency in business processes.
- Cloud Infrastructure & Security Awareness, with familiarity in AWS infrastructure, security best practices (IAM, encryption), compliance frameworks (PCI, HIPAA, SOC 2), and observability tools (Datadog, Sentry) to support system reliability and security initiatives.
- Strong technical acumen and ability to articulate complex technical concepts through simple storytelling
- Core values of deep collaboration and working in cross functional teams
- Ability to build alignment with opinionated stakeholders and executives easily
- Understanding of how to strike a balance between customer needs and revenue goals
- Big picture perspective, but also ability to zoom in with attention to detail
- An ownership mindset
In addition to the wonderful people you’ll get to work with and challenging projects that’ll push you - Boulevard is here to make sure you’re always at the top of your game emotionally, mentally, and physically.
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✨ We’ve got you covered with a 401(k) match plus dental, medical, vision, and life insurance.
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🏝 Take a break whenever you need with our flexible vacation day policy.
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🖥 Fully remote so you can choose where you want to work. You’ll receive a work from home stipend every month.
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💚 Family planning resources and specialized support programs.
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🔮 Equity: get ahead on the ground floor and grow with Boulevard.
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💅 Boulevard Bucks Learning and Development program allows employees to explore businesses in the market we serve.
📲 We recommend following our official LinkedIn page to stay up to date on all things Boulevard life!
Boulevard Labs, Inc. is an Equal Opportunity Employer committed to hiring a diverse workforce and sustaining an inclusive culture. All employment decisions at Boulevard Labs, Inc. are based on business needs, job requirements, and individual qualifications, without regard to race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law.
Top Skills
What We Do
Boulevard provides a Client Experience Platform (CXP) that is purpose-built for appointment-based, self-care businesses. Our customers thrive on developing deep relationships that go beyond any single visit or transaction, and our technology extends their ability to deliver personalized, enjoyable experiences with online appointment scheduling, messaging and payments that are simple, elegant, and reliable.
Successfully serving the self-care industry with a differentiated brand is critical to Boulevard's long-term vision. As we reinforce and grow our position as a trusted partner to self-care businesses, we seek to evolve into a marketplace where consumers can easily find and access our customers. We aspire to become a lifestyle brand that connects consumers instantly and easily with an entire marketplace of self-care businesses that help them look and feel their best.
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