Senior Product Manager - Admin + Onboarding (USA Only - 100% Remote)

About Us

Close is a bootstrapped, profitable, 100% remote, ~100 person team of thoughtful individuals who value autonomy and impact, focused on building a product our customers love.

We're building the sales communication and collaboration platform of the future. With our roots as the very first sales CRM to include built-in calling, we're leading the industry in helping companies to close more deals faster than ever. Our goal is to double the sales performance of every small, scaling business, with the most modern, thoughtfully all-in-one, communication-focused CRM.

We're looking for our sixth Product Manager to help accelerate product development from idea through launch and to work closely with our Design, Engineering, and Go-To-Market teams.

This Sr. Product Manager will join one of our functional Product Teams - Admin and Onboarding. This team is responsible for serving those who try, buy, and manage Close CRM:

• Try: The team’s mission is to make Close exceptionally easy to get started with and ensure new users see value immediately (product evaluation, onboarding, account setup, etc.)

• Buy: The Admin and Onboarding team also focuses on the pricing aspects of the product (plans packaging, working with Sr. Leadership, taking part in preparing and running experiments, etc.)

• Manage: This team will be most focused (~80%) on the Admin personas with the goal of simplifying what managing a CRM looks like for small-scaling businesses. Admins care about various aspects of running a CRM:

  • Seamless onboarding & offboarding of new users 

  • Organizing the chaos of a CRM/sales communication platform (setting up tools and product customization)

  • Handling compliance & risk around communication channels (telephony, email) 

This role will have impact on a number of key company metrics: conversion, onboarding, and activation rates.

Our product development process is inspired by Shape Up. We work in six-week cycles, enabling us to think deeply about the right problems earlier in the development process and ship impactful product on time. We work collaboratively with the Design and Engineering on the best solution. We are data-driven, understand the actual why behind the problems, focus on use cases, and talk to our customers on every occasion.

Our Engineers love open sourcing our code and ideas on our GitHub and on The Making of Close, our behind-the-scenes Product & Engineering blog.

About You

We're looking for someone with a unique talent set - someone who understands sales and can "speak the language" with sales reps, admins, managers, and directors. Someone who can synthesize various use cases into clear problem statements. Someone who cares deeply about product details, has a great sense of product aesthetics, and can discuss the nitty gritty with engineers. 

As a small PM, Design, and Engineering team/pod you'll be responsible for all aspects of delivering a feature — from concept through discovery, development, managing its delivery, and ensuring positive business impact. 

What You'll Do … 

• Turn vague into concrete. Talk with customers to discover & define their needs, understand their problems, and document their use cases. 

• Write problem statements that clearly define shared needs across customers.

• Create detailed product specs from your problem statements through collaboration with Product Design and Engineering.

• Project manage the delivery of the feature — get it on the engineering roadmap and ensure it's delivered on time and up to the Product team's standards. 

• Prepare for launches: work with the Support, Success, and Marketing teams on positioning/collateral, manage beta testers, and go-to-market activities.

• Own the data: define adoption/usage/retention metrics, measure success, collect feedback, monitor impact, and share learnings.

• Ensure releases have a positive impact on product and company metrics and goals.

You are

• Based in the US (ET, CT, MT, PT).

• 5+ years of Product Management experience shipping B2B SaaS for SMBs.

• Have 5+ years experience at software/internet companies in a product, engineering, or customer-facing role.

• Passionate about listening to customers and diving deep into their problems and needs.

• Detail-oriented, organized, and great at writing.

• Have good product vision & design sense. 

• Comfortable writing specs, drawing wireframes, & rapidly iterating on new feature ideas.

• Experience with metrics/analytics tools.

• Growth minded; pushing to ship Product that moves the needle.

Bonus points if you … 

• Have experience in sales or with sales tools / CRMs.

• Have experience in product growth and running growth experiments.

• Have significant experience in Figma or other design/prototyping tools.

• Have a technical/engineering background, not afraid to dabble in Python, HTML, CSS, or SQL.

Benefits

• Competitive compensation including an organization-wide goal-based bonus

• Paid Time Off: 5 Weeks PTO upon joining + Winter Holiday Break and Summer Holiday Break. Each year with the company, you’ll receive 2 extra PTO days

• 80% Work Option: Work with your manager to choose between working 5 day weeks (standard full-time) or 4 day weeks @ 80% pay

• Paid Parental Leave for primary and secondary caregivers

• Sabbatical: After 5 years with the team, you’re eligible for a 1 month paid sabbatical 

• Healthcare (US residents): Medical, Dental, Vision with HSA option (US residents), Dependent care FSA (US residents)

• 401k (US residents): We match 6% contributions with immediate vesting

Our Values

Build a house you want to live in - Examine long-term thinking and action

No BS - Practice transparency and honesty, especially when it’s hard

Invest in each other - Build successful relationships with your coworkers and customers

Discipline equals freedom - Keep your word to yourself and others

Strive for greatness - Constantly challenge yourself and others

Learn More

Listen to our CEO and Founder, Steli Efti, tell the story of Close’s journey in the $0-30m Blueprint. 

Watch our culture video from our 2023 team retreat in Milan. Every year our entire team gathers in person to build connection, foster cross-functional collaboration, and have fun. In 2025, we’re headed to Paris, France. 

Explore our product. You can watch a ten-minute video demo on our home page.

Our Hiring Process

We ask a few role-specific questions as part of our application process. These questions are designed to help us learn more about you from the start so please answer each question thoughtfully. We see this as an opportunity to get to know you beyond your resume.

While we are excited by all the opportunities that generative AI has unlocked, we request that you refrain from relying on AI tools when completing an application. Every application is read closely by humans and any obviously AI generated applications will be disregarded.

Regardless of fit, you can expect to hear back from our team with an update on the status of your candidacy. 

If you progress to the interview process, you’ll receive a full outline of the role-specific interview process in your first touchpoint with us. We do our best to make the hiring process clear and human.

#BI-Remote