About the role
Storio Group is a customer-centric company, and our Checkout experience plays a critical role in both customer satisfaction and conversion. We are looking for a highly motivated and experienced Senior Product Manager to lead the Checkout team, ensuring a seamless and delightful purchase journey for our customers. This is a 12 month maternity cover position.
The Checkout team is responsible for the entire end-to-end customer experience from product configuration to order confirmation, encompassing areas such as payment processing, upsell, cross sell, shipping options and order confirmation. This role will require a deep understanding of customer behavior, industry best practices, and emerging technologies to continuously improve our Checkout experience and drive significant increases in conversion rates and AOV whilst reducing cart abandonment. The Checkout team is embarking on a re-design of our current experience, aiming to address key friction points in the customer journey and lay the foundations for future innovation.
The successful candidate will be a strong leader with a proven track record of delivering successful eCommerce products. You will be passionate about creating exceptional customer experiences, able to navigate and lead complex projects and have the ability to translate customer needs into innovative product solutions.
Your Daily Adventure at Storio
As a Senior Product Manager at Storio, you'll be the driving force behind our Checkout experience. This means owning the product roadmap, leading the Checkout team (designers, researchers, engineers, etc.), and collaborating closely with stakeholders across the business. You'll be responsible for driving Product discovery; identifying opportunities to improve conversion, reduce friction, and ultimately create a best-in-class purchase journey for our customers.
You'll play a key role in shaping the future of our Checkout experience, leading the charge on new initiatives and ensuring we stay ahead of the curve, while also defining a long-term vision for the Checkout experience that aligns with Storio's overall product strategy. While you'll be primarily focused on the Checkout experience, Senior Product Managers at Storio are also skilled in unearthing end-to-end experience opportunities that take you outside of your immediate domain.
Product Skills
We're looking for a product leader with a passion for product discovery who is obsessed with the 'why' and driven to create exceptional customer experiences. You should have a deep understanding of customer behavior, market trends, and emerging technologies. You'll be comfortable diving into data, conducting user research, and using insights to inform product strategy.
You'll be a master of prioritisation, able to balance competing demands and focus on the initiatives that will have the biggest impact. Strong communication and collaboration skills are essential, as you'll be working closely with teams across the organisation. Most importantly, you'll be a proactive problem-solver with a bias for action, always looking for ways to improve and innovate.
How You Make Your Mark
- Your primary focus will be on building a high-performing Checkout experience and team that consistently delivers value to our customers and the business. This involves fostering a collaborative and data-driven culture, championing user-centered design, and building strong relationships with stakeholders. Ultimately, your success will be measured by the impact you have on key metrics like conversion rates, AOV, and customer satisfaction.
What You Bring to the Party
- Senior Product Manager experience, ideally in fast-paced B2C eCommerce.
- Deep eCommerce knowledge (UX, CRO, key metrics), with a strong understanding of mobile-first design and optimisation principles.
- Proven product discovery skills (user research, competitive analysis, data, experimentation).Proven ability to collaborate closely with Product/Tech teams (UX, design, data, engineering) during product discovery and delivery.
- Experience building strong relationships and influencing stakeholders across the business (marketing, commercial, operations, analytics, finance) to ensure product strategy aligns with overall business goals.
- A/B testing and experimentation expertise.
- Analytical and data-driven decision-making skills.
- Excellent prioritisation and backlog management skills.
- Strong communication and stakeholder management skills.
- Passion for exceptional customer experiences and user-centered design.
Extra Kudos for Experience
- Previous experience owning a Checkout experience is a bonus, but not critical.
- Experience with accessibility best practices (WCAG).
What We Do
Hello. We are Storio group. We make joy unforgettable by bringing our customers’ stories to life through a range of high-quality personalized photo products, like photo books, wall decor, calendars & gifts.
Our innovative technology enables customers to easily personalize their creation to keep for themselves or share as the most thoughtful of gifts.
Storio group is a place where life’s stories are made, crafted and shared. A place where we create new ways to pass memories and stories between people and generations
