Senior Product Designer

The Opportunity: As a Senior Product Designer on the SkyBox / B2B team, you’ll have the ability to make a massive impact as an owner of the user experience for our ticket sellers. You’ll have a direct hand in connecting fans to their favorite team, band, or artist by creating helping ticket sellers list more tickets, for cheaper, to more events our fans want.  You'll have autonomy to improve our experience on a product that drives $Billions in orders and manages and sells millions of tickets each year.  Unlike typical B2B roles, this team moves fast and has direct access to our users (some will sit across the desk from you!).  This position is embedded on the B2B squad where you’ll be supported by a fully staffed team, partner with your product manager, and have visibility with exec as we grow our product together. 

How your role contributes to the success of Vivid Seats:   

• Uncover and explore the most important user problems to focus on by running user research with easily accessible customers. 
• Help set priorities using a combination of user research and quantitative data.  
• Create useful, friendly, and effective interfaces for tens of thousands of daily small and large business users.  
• Help the squad and the business make decisions that improve the depth and breadth of our inventory and business services.  
• Be a mentor to a growing team of designers by improving our design process, while setting a high bar in defining out “great design.”  
• Most importantly, be curious and motivated to make an impact on your product, your team, and your users.  

How your role expectations will progress as a Sr Product Designer in the first 30, 90, and 180 days:   

30 days in  

• Complete new hire orientation, gaining the resources you need to be successful.    
• Learn how ticket marketplaces operate and how you’ll contribute to providing great experiences for our customers.    
• Acclimate to team and company norms, business objectives, and Vivid Seats values.   
• Develop basic understanding of our design system, product tech stacks, and the team process.  
• Sit with our B2B sellers, engulfing you in their day-to-day and how they use your product.   

90 days in  

• Contribute to the design team norms, establishing yourself as a key contributor to team feedback and development.  
• Be an active participant with your design pair, learning their product space and supporting their work.  
• You’ll have designed out your first project, collaborating with the engineers and product manager to launch it.  
• Provide detailed feedback to your manager about how to improve the team, and where you see possible areas to focus. 

180 days in  

• You’ll be a true owner of the problem space.  
• You’ll have started, and received multiple rounds of feedback on a major, company-wide project.  
• Not only will you have a list of “big questions” that you’re curious about, but you’ll have some of them answered.  
• A strong understanding of our key business metrics and what levers we have to influence them.  
• You’ll have implemented key tactics to improve the design team.  
• You'll have run multiple rounds of user interviews and user research to define key problems to solve.  

What You’ll Bring:   

• You know which question is the right question, at the right time, and can formulate a plan to answer it.  
• You have experience designing and rolling out new products and features in high-risk environments.  
• You know that a product’s design is only as good as what actually gets rolled out.  
• You prioritize making an impact over making an idea.  
• You’re curious, passionate, and autonomous.  
• You prioritize making your team better.  
• You’re driven by creating beautiful, useful and incremental products that customers don’t just use, 

Vivid Seats Pay Transparency Disclaimer: Full time offers from Vivid Seats include annual bonus incentives and equity for all employees; FLEX PTO; mental health days; medical, dental, and vision insurance; 401K matching; monthly credits and discounts for attending live events; and a variety of additional workplace perks. The typical starting salary within the full salary range for this position can range. Factors which may affect starting salary include geographic market, relevant skills/experience, education, and other qualifications.  

Full Salary Range: $110,000-$140,000USD 

https://corporate.vividseats.com/careers/ 

Location: Chicago, IL  

We believe in a hybrid working model which provides employees the flexibility to take advantage of in-person and remote collaboration. Check out our brand new HQ office, bursting with the energy of live events fandom and the vibrancy of Chicago’s rising tech scene.