Senior Product Designer

Become a part of our caring community and help us put health first
 Humana is committed to investing in innovative digital experiences that improve our consumers’ quality of life and their interaction with us. We connect a wide range of user types including consumers, members, providers, employers, and agents/brokers with Humana – and with one another – to drive user engagement and satisfaction and bring increasing value to the business.
Humana is seeking a customer obsessed and results oriented Senior Product Designer to help grow our digital presence in the marketplace. This individual will play a pivotal role in shaping our plan shopping experiences from awareness to purchase, by driving innovative and sustainable product solutions through technology. S/he/they will champion a startup mindset and leverage agile ways of working to design, develop and deliver differentiated experiences for our customers.
The ideal candidate is a collaborative, product-oriented team player comfortable working in a fast-paced environment. S/he/they must be a strong communicator, comfortable working with internal stakeholders of all organizational levels.

At Humana, our Experience Transformation team is an experience-oriented, multi-disciplinary team that solves for customer needs while enabling strategic and operational goals. Joining our dedicated group of UX designers, researchers and writers focused on the consumer experience, you will be responsible for designing exceptional and differentiated user-centered ecommerce experiences for individuals looking to purchase Medicare Advantage health plans. The team is focused on taking a test and learn approach to develop best practices in usability, analytics, accessibility, and cross-platform strategy in an Agile development environment.

As the Senior Product Designer, you will:

• Develop industry-leading, high-value digital experiences to simplify Humana’s customer experience

• Know the business and how to speak the business’ language

• Translate consumer insights into design strategies and solutions that meet real user needs

• Serve as a primary point of contact with cross-functional partners in your workstream

• Facilitate communication and collaboration between Product Designers, Content Strategists, UX writers, and UX Researchers to ensure alignment of UX deliverables 

• Build consensus with key stakeholders, always representing the user point of view

• Be able to strike the appropriate balance between the ideal user experience and the realities of feasibility and delivery

• Maintain a deep understanding of the current product you are supporting including business objectives, audience(s), roadmap, features, research, metrics, VOC, competitive landscape – and how it relates to the larger Humana digital ecosystem.

• Partner with the User Research team to facilitate ongoing discovery and iterative delivery

• Partner with the Content Strategy team to continuously drive and improve content, navigation and site architecture

• Contribute to the creation of early design sketches and end state vision/design prototypes to help inform user experience strategy

• Ensure that digital principles, standards, styles, design patterns, and renderings are followed and represented correctly

• Maintain a prioritized list of desired enhancements and maintenance items, initiating and leading efforts to complete these items 

• Understand and align to enterprise design standards, offering contributions to the design system when appropriate

• Assist with team building, onboarding, and mentoring UX team members assigned to the product

Use your skills to make an impact
 

Key Competencies

Big Picture Thinking

• Ability to see the big picture and make sound design decisions that may sometimes require trade-offs between business goals and design standards

• Dedicated to envisioning and influencing the entire ecosystem to create a seamless, holistic experience for prospective consumers

• Ability to precisely articulate design rationale and expected value through a compelling narrative

• Demonstrated ability to create designs that excite stakeholders just as much as users

Leadership

• Ability to influence senior leaders, peers, and diverse teams with unique perspectives

• Encourage creativity and risk-taking

• Relentless advocacy for solutions that solve real user problems and remove barriers for our consumers

Collaboration

• Experience working with stakeholders to uncover functional, non-functional, data, usability and user experience requirements

• Maturity required to set ego aside and seek-out design ideas and feedback from all stakeholders

• Passion for sharing information and helping others be successful

• Focused on team success rather than individual success

Professionalism

• Have a strong professional presence, be approachable, respectful, open, transparent and easy to work with – even in stressful, challenging situations

• Be flexible – able to change course when necessary

• Have self-awareness, be comfortable receiving feedback, and work to continually improve

• Make the complex simple, even when in white space and confronted with unclear situations

• Possess excellent verbal, written and presentation skills

Role Essentials

• 5+ years of experience as a Product Designer, User Experience Designer, Interface Designer, or Interaction Designer

• Must submit an online portfolio that demonstrates the ability to strategically create compelling user experiences that factor in business goals, development capabilities, design standards and user needs

• Strong understanding of interaction design principles and current and emerging UI/design patterns

• Ability to prioritize and stay focused on fewer, bigger, better, and faster

• Experience designing with business, technical and design guideline constraints

• Ability to adapt existing processes and deliverables when necessary to meet project needs and improve efficiency and quality

• Demonstrated ability to design complex transactional user interfaces and interactions

• Experience creating conceptual models, site maps, interaction flows, design patterns, design specifications, taxonomies and metadata frameworks

• Demonstrated experience in defining research criteria, leading or participating in user research, and translating user research into design decisions

• Ability to track and predict industry trends

• Experience creating interactive prototypes (e.g., Figma)

Role Desirables

• Bachelor's degree in human-computer Interaction, UX design or similar field

• Significant relevant work experience may substitute for an advanced degree

• Self-starter who can make significant progress with minimal guidance

• Experience creating inclusive and accessible designs

• Experience designing digital experiences for senior adults

• Experience designing complex ecommerce experiences is a plus

• Must be extremely well-organized and capable of handling multiple – and sometimes conflicting – priorities effectively

• Blend of corporate and agency experience is a plus

• Proficient with Figma, Microsoft Office, Lucid, ADO, Jira Align

• Familiarity with online usability testing platforms such as UserTesting

• Excellent analytical and process-oriented skills

• Excellent verbal, written and presentation skills

Work-At-Home Information

To ensure Home or Hybrid Home/Office employees’ ability to work effectively, the self-provided internet service of Home or Hybrid Home/Office employees must meet the following criteria:

• At minimum, a download speed of 25 Mbps and an upload speed of 10 Mbps is required; wireless, wired cable or DSL connection is suggested.

• Satellite, cellular and microwave connection can be used only if approved by leadership.

• Employees who live and work from Home in the state of California, Illinois, Montana, or South Dakota will be provided a bi-weekly payment for their internet expense.

• Humana will provide Home or Hybrid Home/Office employees with telephone equipment appropriate to meet the business requirements for their position/job.

• Work from a dedicated space lacking ongoing interruptions to protect member PHI / HIPAA information.

Scheduled Weekly Hours

40

Pay Range

The compensation range below reflects a good faith estimate of starting base pay for full time (40 hours per week) employment at the time of posting. The pay range may be higher or lower based on geographic location and individual pay will vary based on demonstrated job related skills, knowledge, experience, education, certifications, etc.

$86,300 - $118,700 per year

This job is eligible for a bonus incentive plan. This incentive opportunity is based upon company and/or individual performance.

Description of Benefits

Humana, Inc. and its affiliated subsidiaries (collectively, “Humana”) offers competitive benefits that support whole-person well-being. Associate benefits are designed to encourage personal wellness and smart healthcare decisions for you and your family while also knowing your life extends outside of work. Among our benefits, Humana provides medical, dental and vision benefits, 401(k) retirement savings plan, time off (including paid time off, company and personal holidays, volunteer time off, paid parental and caregiver leave), short-term and long-term disability, life insurance and many other opportunities.
About us
 Humana Inc. (NYSE: HUM) is committed to putting health first – for our teammates, our customers and our company. Through our Humana insurance services and CenterWell healthcare services, we make it easier for the millions of people we serve to achieve their best health – delivering the care and service they need, when they need it. These efforts are leading to a better quality of life for people with Medicare, Medicaid, families, individuals, military service personnel, and communities at large.

Equal Opportunity Employer

It is the policy of Humana not to discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or veteran status. It is also the policy of Humana to take affirmative action to employ and to advance in employment, all persons regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or protected veteran status, and to base all employment decisions only on valid job requirements. This policy shall apply to all employment actions, including but not limited to recruitment, hiring, upgrading, promotion, transfer, demotion, layoff, recall, termination, rates of pay or other forms of compensation and selection for training, including apprenticeship, at all levels of employment.