Senior Product Designer

Who we are: 

Want to make an impact? Join our pack and come work (and play!) with us.

We believe everyone deserves the unconditional love of a pet—and at Rover, our mission is to make it easier to experience that love. Founded in 2011, the Rover app and website connect dog and cat parents with loving pet sitters and dog walkers in neighborhoods across the US, Canada, and Europe. We empower our community of trusted pet sitters and dog walkers to run their own pet care businesses on Rover with the tools and security of a global company to back them.

Headquartered in Seattle, Washington, we work closely with our teams in Barcelona, San Antonio, Spokane, and remote locations. We’ve got a reputation for being a great place to work, having been named among the 100 Best Companies to Work For in Seattle Business Magazine and Washington’s Best Workplaces in the Puget Sound Business Journal. We're an agile, fast-growing company, and our leadership comes from some of the world's most respected tech companies. 

At Rover, our furry coworkers are just as important as our human ones—and we wouldn’t have it any other way. Along with making the joys of pet parenthood more accessible, we’re committed to fostering a diverse, inclusive, and welcoming community of pet people—and that starts with our employees.

About the team:

Our Product Design team is a vibrant ensemble of customer advocates, product designers, and user researchers working together on a global scale. We are dedicated to enhancing connections between pet parents and pet service providers. Our mission extends to developing sophisticated solutions that tackle diverse challenges with the booking experience, cross-platform communication, personalized scheduling, secure payments and building trust and ensuring safety in the marketplace. Our team plays a crucial role in elevating the marketplace experience across web, iOS, and Android platforms, significantly impacting the end-to-end customer journey.

Who we are looking for:

Rover is seeking a talented Sr. Product Designer to join our team in Barcelona, Spain. 

As a product designer of the acceleration team you will be contributing to our product-led growth strategy, raising awareness of Rover among pet parents in different geographies, inviting more users to discover the benefits of our product through referral and ambassador programs and engaging users over time, giving them the confidence they need to trust their beloved pet to a sitter on Rover. This role will work closely with our lifecycle marketing and brand teams to achieve a cohesive end to end user experience. 

You will apply your keen eye for detail, solid understanding of user-centered design principles and systems thinking to craft compelling user experiences. Utilizing data, you will rigorously evaluate, test, and refine theories, designs, and behavioral triggers, ensuring they meet high standards of usability and engagement.

You will be expected to advocate for the customer during the exploration, planning, and implementation of user-centered features. You will have ownership over the design process, ensuring that experiences are rooted in trust and feature high-quality visual aesthetics. You will maintain a consistent look and feel across all devices, aligning with strategic design objectives, our design system, and specific product requirements.

You should have extensive experience in product design, with a robust portfolio demonstrating proficiency in creating user-centered design solutions across various platforms, leveraging research and data to drive your design decisions. You will need to handle multiple projects simultaneously and collaborate effectively with cross-functional teams. A proven track record of impactful design implementations that drove improvements in user experience and business outcomes is essential. Previous experience working on acquisition, growth and engagement teams focused on new customer user flows is a valuable plus.

The role:

• Create engaging customer experiences from concept to engineering-ready deliverables.
• Run workshops and collaborate closely with product management to identify and define strategic product-investment opportunities that align with our key objectives.
• Work hand-in-hand with product managers and engineers to establish product requirements, roadmaps, and user experiences.
• Partner with our UX Research team to conduct user and usability testing throughout the product life-cycle, ensuring a seamless user experience.
• Employ a human-centered design approach, blending psychological insights, data, and user research to guide design decisions.
• Consistently integrate empathy and user insights into daily interactions with your team, championing the voice of our users.
• Present design explorations and final proposals to teams and leadership members.
• Take full ownership of your projects, actively seeking and incorporating feedback from peers, stakeholders and customers to enhance our community’s experience for both owners and sitters.
• Work collaboratively with fellow designers to develop and refine our design system.
• Help shape the team's long-term vision and user experience.
• Establish and track customer experience metrics for your projects, ensuring alignment with our goals.

What we are looking for in you:

• 5+ years of experience in UX/Product design.
• Track record of proven customer and business outcomes.
• Experience working on upper-funnel design solutions: acquisition, growth and engagement.
• Proficiency in design tools like Figma and other prototyping software.
• Experience across various UX design platforms, including web, mobile web, and native apps.
• Ability to effectively consolidate diverse stakeholder views to achieve aligned objectives and explore innovative solutions.
• Strong track record of collaborative work with creatives, utilizing excellent critical thinking skills.
• Data-driven design approach, with comfort in using business, product, and UX metrics to inform decisions.
• In-depth knowledge of UXR research methodologies and a strong partnership approach with our growing UX Research team.
• Advocacy for lean design processes.
• Excellent communication skills with stakeholders, coupled with the ability to manage expectations and gracefully receive feedback.
• Commitment to producing high-quality, polished, and professional work.
• Bachelor’s degree in human-computer interaction, user experience design, or a related field, or equivalent professional experience.
• Proactive in identifying opportunities and proposing solutions within the team.

We would love it if you also had:

• Experience with a two-sided marketplace
• Experience working in referral and ambassador programs
• Experience working in SEO teams

Benefits of Working at Rover:

• Competitive compensation
• Permanent contract
• Long-term incentive plan, with a company performance-based cash payout
• Pension Plan
• Meal tickets through Cobee
• 25 days paid time off, plus public holidays
• Private health insurance
• Discounted Gym Membership
• Bring your dog to work (and unlimited puppy time)
• Monetary help for adopting a dog plus yearly credit to use on our platform 
• Flexible work hours. We trust you to get your work done, and are not watching what times you’re coming and going
• Grab snacks, fresh fruit, in our kitchen to keep yourself going 
• Regular team activities, including happy hours, game nights, and more

Rover is an equal-opportunity employer committed to promoting a diverse, inclusive, and inventive environment with the best employees. We’re driven by seeing our people succeed and grow, and we work to ensure everyone contributes to their fullest potential. We consider all qualified applicants without regard to age, race, color, ancestry, national origin, religion, disability, protected veteran status, sex, gender identity or expression, sexual orientation, or any other protected status in accordance with applicable laws, regulations, and ordinances.