Senior Product Designer

WHO WE ARE 🌍

Manychat is a leading Chat Marketing platform. We help businesses engage with their customers on Instagram, Facebook Messenger, WhatsApp, and Telegram.

Trusted by over 1 million brands in 170+ countries, we're an official Meta Business Partner, backed by top investors, including Bessemer Venture Partners.

With 250+ teammates across international offices in Austin, Barcelona, Yerevan, São Paulo, and Amsterdam — Manychat helps businesses across the globe improve their ROI and grow faster.

WHO WE'RE LOOKING FOR 🌟

Are you passionate about designing a cutting-edge product that reaches millions of people worldwide? Do you thrive in fast-growing environments where your work makes a genuine impact?

We’re seeking a Senior Product Designer to help shape and evolve Manychat’s flagship Direct Message Marketing workflows on the Sekiro Team. You will report to the Head of Product Design and work in a cross-functional agile product team.

WHAT YOU'LL DO 🚀

• You'll be involved throughout the entire product development cycle—from research and discovery to final delivery.
• You’ll bring and apply empathy, curiosity, and creativity to develop innovative approaches that set Manychat apart from competitors.
• You'll shape the functionality and experience of our products by collaborating closely with product managers, engineers, and design peers to create intuitive, cohesive, and visually appealing solutions.
• You'll iteratively design and test solution concepts in different levels of fidelity, from sketches to prototypes, to test viability, research hypotheses, and gather insights for improvements.
• You'll create clear documentation to help the entire product group understand the rationale and the state of design decisions and progress.

WHAT SUCCESS LOOKS LIKE 🎯

Leadership & team orientation

• Own your projects, set a high standard for design quality, and encourage team performance.
• Cultivate a supportive culture by celebrating milestones, seeking collaboration, and emphasizing shared wins.
• Provide constructive feedback and share knowledge across product group teams to help teammates grow and elevate overall design standards.

Discovery & Research

• Serve our customers with every design data-informed design choice you make, learning from past product successes and failures.
• Research customers' jobs, pains, and gains to guide product decisions that solve real problems.
• Collect and synthesize qualitative and quantitative data to evaluate hypotheses, experiment, identify opportunities and major pain points, and deliver straightforward, effective solutions.

Domain Knowledge & Product sense

• Learn and understand Manychat's product, the market, and customers’ ambitions to guide design choices.
• Use internal tools, documentation, APIs, and workflows to build effective experiences, including channel integrations.
• Look beyond the immediate requirements—tackle complex challenges by creating practical and innovative customer-focused solutions.

Delivery & Design Systems

• Contribute to and help evolve our design system by collaborating with our dedicated design system team.
• Apply our early-stage design system and collaborate effectively with engineers to account for technical constraints.
• Help streamline Figma workflows and delivery to boost your team’s efficiency.
  

WHAT YOU'LL BRING 💥

• Bachelor's or Master's degree in design with 5+ years of experience as a Product Designer at a technology-driven organization with a track record of shipped products.
• A well-structured and narrated portfolio showcasing your experience, design process, and data-informed outcomes.
• Strong understanding of human-centered design models and processes.
• Excellent written and verbal communication skills and the ability to articulate design decisions and collaborate effectively.
• Highly skilled in Figma.

Nice to have

• Solid understanding of computational principles (e.g., data structures), automation concepts, and automation workflows.
• Experience designing easy-to-use products that simplify the workflows of complex automation processes.

Our recruitment process

• Submit your CV and portfolio, and answer the open-text format questions.
• We will update you on your application status.
• Our talent partner and the hiring manager will call you for a quick introduction.
• Presentation - Present your case study portfolio to your potential team and product leaders.
• Interview - Meet the team.
• Interview - Meet your hiring manager for the final interview.

Manychat is an Equal Opportunity Employer. We’re committed to building a diverse and inclusive team. We do not discriminate against qualified employees or applicants because of race, color, religion, gender identity, sex, sexual preference, sexual identity, pregnancy, national origin, ancestry, citizenship, age, marital status, physical disability, mental disability, medical condition, military status, or any other characteristic protected by local law or ordinance.

This commitment is also reflected through our candidate experience. If you have individual needs that may require an accommodation during the interview process, please indicate this in your application. We will do our best to provide assistance throughout your interview process to ensure you’re set up for success.