Senior Product Designer

We’re Civica, and we create software that helps deliver critical services for citizens all around the world. From local government, to education, health, and care, over 5,000 public bodies across the globe use our software to provide essential services to over 100 million citizens.   

Our aspiration is to be a GovTech champion everywhere we work, supporting the needs of citizens and those who serve them every day. Building on 21 years of continuous growth and success, we're at a pivotal point in our journey to realise that aspiration.  

Join Civica’s User Experience team and help shape the future of products that make a real difference. As a Product Designer, you’ll collaborate closely with cross-functional teams to create accessible, user-friendly solutions that meet user needs while supporting business goals. You’ll be at the forefront of designing meaningful products in a rapidly evolving environment where your creativity, initiative, and sense of ownership will be highly valued. 

We’re building a team passionate about delivering best-in-class experiences through thoughtful design and in-depth user research. If you care deeply about solving complex problems, improving lives through technology, and thriving in a space where collaboration and adaptability are essential, we’d love to hear from you. 

 Key Responsibilities:  

• Design & Delivery: Create end-to-end product solutions, from wireframes to high-fidelity interfaces, ensuring accessibility and compliance with governing laws. 

• Collaboration & Teamwork: Work closely with product designers, product managers, engineers, and researchers throughout the product lifecycle. 

• Prototyping & Validation: Develop prototypes, run experiments, and iterate solutions based on user research and data insights. 

• Design Systems & Standards: Use and contribute to the , ensuring consistency and scalability across products. 

• Accessibility & Inclusion: Advocate for inclusive design and ensure compliance with accessibility standards. 

• Culture & Growth: Promote a collaborative, positive and feedback-driven culture focused on delivering exceptional user experiences. 

Core Competencies: 

• Experience & Expertise: 5+ years of experience in product design roles, preferably across multiple product domains or industries. 

• Prototyping & Research: Skilled in creating prototypes and conducting user research, either independently or in collaboration with researchers. 

• Design Craft: Proficient in designing user experience flows and visually compelling user interfaces with high-quality deliverables. 

• Design Systems: Experienced in working within and contributing to design systems, with a strong understanding of how to apply them in a product context. 

• Accessibility: Knowledgeable about accessibility standards, with experience designing inclusive and accessible products. 

• Communication & Collaboration: Excellent communication skills, capable of presenting clear design rationale and collaborating effectively with cross-functional teams. 

• Interaction & Visual Design: Experienced in interaction design, prototyping, and applying design thinking principles with strong visual design skills. 

• Tools & Platforms: Proficient in design tools such as Figma and FigJam, with experience designing for web and mobile platforms. 

• User-Centred Approach: Reliant on user-centred design methods to craft exceptional user experiences from concept to execution. 

Application process: 

We believe interviews are a two-way conversation. This is your chance to learn about us as much as we learn about you. Our interviews are informal and designed to bring out your best. Please come prepared with questions and be curious about what we do. 

Here’s what to expect: 

Screening Call: A 30-minute call with our talent team to discuss your background and career goals. 

Skills & Experience Interview: A 45-minute chat with a team member about your professional experience and relevant skills. 

Portfolio Review / Case Study Presentation: A 60-minute session where you’ll present 1-2 case studies of your past work, followed by questions and discussion with the team.