Senior Product Designer

Proof is the world's first identity-assured transaction management platform and we are on a mission to digitize trust for all of life’s most critical transactions. Developed by the same market leaders and experts who brought notarization online with Notarize℠, Proof offers trust in a digital world by verifying identities and securing transactions to protect businesses and their customers. Since 2015, we’ve completed many of the world’s first digital commerce transactions, including the first online real estate closing, online mortgage closing, online auto sale, and online will and we're still just getting started!

As a Senior Product Designer, you’ll work in lockstep with our product management and engineering teams. You’ll leverage your visual and interactive design skills to solve user problems and address business needs. Day-to-day, you’ll work through ideation, prototyping, testing, design frameworks, and concept visualization. 

You will be the design lead on our Business team, crafting experiences for our customers across a variety of industries, from real estate to financial services to automotive. You’ll balance design projects that benefit self-serve customers and promote their activation in our products, as well as large, established customers with complex workflows and use cases. You’ll be a member of our centralized UX team and report to a Lead Product Designer.

What you’ll do as the Senior Product Designer at Proof:

• Wireframe, design, and prototype significant B2B2C features in Figma that address needs of large and small customers with a variety of workflows and use cases. Iterate quickly to generate ideas, achieve a high level of quality and consistency, and work within our design system
• Lead cross-functional discussions with product managers, engineers, and stakeholders to help clarify goals, define the problem you’re solving, and brainstorm solutions with team members. Partner with PMs and engineers to align on scope and ensure high quality launches
• Address users’ pain points while balancing business goals. Participate in customer calls and interviews, and collaborate with our Principal UX Researcher for strategic research. Use insights from qualitative and quantitative user data to inform your decisions and measure success 
• Present designs effectively and with the right level of fidelity to a variety of audiences. Refine your thinking as you design by sharing work early and often
• Embody a product-led growth mindset to drive user activation, retention, and engagement. Work with teammates that focus on experimentation, and incremental releases. Utilize FullStory to gauge how users are interacting with the features you’ve designed or the product’s existing features. Utilize Pendo to layer on guidance or messages directly to user groups in the product. Collaborate with other UX team members by providing feedback in weekly design critiques, partnering on cross-team projects, and mentoring more junior designers.

We're looking for someone who:

• Has 4+ years of experience as a product designer for responsive web apps, solving complex problems with thoughtful solutions. Specifically, you have experience designing in a B2B or B2B2C space, working to drive growth, activation, and retention. You’ve designed UIs that include complex formflows, tables, and more for small businesses or enterprises. 
• Is highly skilled in UX design and UI design. At Proof, our product designers are responsible for full-stack designing, from initial discovery to concept ideation to final UI designs. You can express your thinking at varying levels of fidelity – from hand sketches to rough prototypes to high fidelity mockups.
• Has a good understanding of UX research best practices, including running usability tests and leading customer interviews. You’ll be able to collaborate with our Principal UX Researcher to be strategic in your research and level up your skill set.
• Is comfortable pivoting quickly if business needs change or if new information is presented. You can balance different user needs and business priorities, and you can pull together concepts and iterate on designs based on feedback or changing scope.
• Designs with results in mind and without an ego. You are comfortable taking feedback from other designers, PMs, and engineers. You don’t get too attached to a specific design direction, and are eager to measure the success of a project based on its performance.
• Can speak to the problems you’ve solved and how your design solutions lead to an impact on the business metrics or user behaviors you were trying to drive. You are able to show how you’ve evolved your solutions in response to qualitative end user feedback and/or quantitative metrics.
• Has experience partnering with front and backend engineers and can engage thoughtfully with the engineers you work with. You collaborate with engineers through implementation and launch. Understand the importance of accessibility in your designs. It’s part of your design process to make sure that your designs are accessible
• Is eager to learn and will tackle whatever project comes your way, especially those that give you a chance to stretch and improve your skills
• Has experience contributing to a design system on a small team. You’ve built reusable components in Figma that have been used by your teammates, and you have an interest in this area of product design.

Core UX tools we use:

• Figma - Designing and prototyping. This is our most important day-to-day tool
• Figjam - Wireframing, whiteboard, brainstorming 
• FullStory - Discovering user pain points 
• Pendo - Supporting user activation and retention
• Zeroheight & Storybook - Design system documentation

Our core values:

• Pave the Way: When obstacles arise, we break through barriers with passion and perseverance. We lead with creativity and forward-thinking. We aim to set new standards and shape the future in a repeatable, scalable way so the path to success is easier for our team to follow
• Own It: We embrace the responsibility that comes with supporting life's most important transactions. When a problem arises we relentlessly pursue the solution with a 'Yes before no' attitude. Because every problem and every transaction is treated like it's our own
• Act with Integrity: We are in the business of building trust and it is at the core of everything we do. We are honest and transparent with our customers, each other and ourselves. If we make a mistake, we own up to it right away and do what it takes to make it right. Our dedication to security and compliance is key to earning trust, fighting fraud and ultimately, our success
• Play to Win: We believe excellence is about always striving to be better so when we get it wrong, we iterate, we learn and we grow. We know we can only go so far alone, we're better together and collectively, we win!

Proof is committed to building an inclusive environment for people of all backgrounds and everyone is encouraged to apply. We are an equal opportunity employer and do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We'd love to hear from you.