About Dialpad
Ai that means business
Dialpad pioneered the first Ai-powered customer communications platform that now serves as the secure foundation for all Dialpad products. By bringing all conversations together in one place, businesses of all sizes in any industry can instantly unlock the power of Ai to unite people, automate tasks, streamline workflows, collect data-driven insights, and turn conversations into opportunities that drive growth. Supported by notable investors like Andreessen Horowitz, Google Ventures, and ICONIQ, Dialpad is a dynamic force in AI technology with a rapidly expanding presence. Visit dialpad.com to learn more.
About the team
The Product Design at Dialpad sits at the forefront of helping every business have better conversations with their customers, driving sales, and improving team alignment through one one, beautiful, AI-powered workspace. We deliver holistic, high-quality experiences that sweat the details, all within an inclusive and collaborative culture. To us, a positive attitude and desire to get things done are just as important as amazing craft skills.
About this role
We are looking for an experienced Senior Product Designer who will play a critical role in building and maturing our Design System, Dialtone. This is a highly collaborative and multi-disciplinary role for an experienced systems-minded designer who can navigate the nuances between design and front-end development concerns.
** All applications must have a portfolio demonstrating Design Systems experience attached or URL provided **
What you’ll do:
- You will be instrumental in the design and continuous enhancement of Dialtone’s design language, components, patterns, and documentation — collaborating closely with the team to foster a culture of ownership and pride. You're at home building system components in Figma complemented by a practical knowledge of HTML/CSS to support front-end design integration. Your front-end design experience might be characterized as "front of the front-end"
- As a systems-minded designer, you will play a core role in shaping Dialtone’s evolution, balancing the needs of core users (designers and engineers) with product end users.
- You will develop and produce resources, tools, and documentation to support the Dialpad team, optimizing practices to elevate quality and efficiency as well as prioritizing design integrity.
- You will contribute to Dialtone’s roadmap, assisting with feature prioritization, scope, and task execution. You will enhance cross-functional collaboration and help promote design system adoption.
- You will expand Dialtone’s footprint to expand beyond Figma libraries and web components to mobile, tablet, and other hardware platforms.
Knowledge, Skills, and Abilities:
- Excellent communication (verbal and written) and presentation skills
- Ability to promote design system adoption with internal team partners
- Ability to make critical, prioritized decisions that drive the design system’s impact across the organization
- Exceptional visual design skills and high-attention to detail
- Expert in creating, maintaining, and improving Figma libraries for components, libraries, and variables.
- Experience with Tokens Studio or Figma Variables to manage a design language
- Documented experience authoring comprehensive design system documentation, showcasing success in enhancing your team’s understanding and adoption
- Documented experience working with HTML, CSS, and UI-oriented JavaScript
- Documented experience building inclusive, WCAG-compliant experiences
- Familiarity with Git to manage source code, workflows, and reviewing pull requests
- Familiarity with front-end frameworks (e.g. Vue, React) and component development tools (e.g. Storybook).
- Ability to think through the impacts of your design before heavily investing your time
- Ability to act as a Product Manager when needed to drive efforts forward
- Ability to work in a fast-paced, ambiguous work environment
Minimum Qualifications:
- BS/BA degree or equivalent years of experience
- A portfolio showcasing design system work and strong visual design skills
- 5+ years of product design experience
- 2+ years of design system experience
- 3+ years Figma experience, with a focus on developing and managing design systems
Preferred Qualifications:
- Experience with real-time communication applications
- Experience working with desktop, mobile, and tablet applications
- Demonstrated experience working with Ai in product design
Dialpad benefits and perks
Benefits, time-off, and wellness
An apple a day keeps the doctor away—and it doesn’t hurt that we offer flexible time off and great options for medical, dental, and vision plans for all employees. Along with that, employees also receive a monthly stipend to help cover your cell phone bill, home internet bill, and we reimburse for gym membership costs, a variety of wellness events, and more!
Professional development
Dialpad offers reimbursement for expenses related to professional development, up to an annual limit per calendar year.
Culture
We’ve been named a Top Workplace seven times, and a big part of this is because of our collaborative culture that elevates our teammates, celebrates wins, and brings together passion and talent.
Compensation
Teamwork makes the dream work, and Dialpad offers competitive salaries because each and every Dialer participates in our success.
Diversity, Equity, and Inclusion (DEI) at Dialpad
At Dialpad, we are passionate about Doing the Right Thing. This means we are committed to building a values-driven culture that celebrates identity, inclusion and belonging. As a global company, it’s our responsibility to come together to create a culture where all Dialers can Work Beautifully, Delight Our Users, and Innovate Continuously to bring our world-class product to life.
Every Voice Matters at Dialpad. We build community through our Employee Resource Groups, company-wide celebrations, service days, and a robust internal learning & development program focused on the success of our Dialers.
Don’t meet every single requirement? Studies have shown that women and marginalized groups are less likely to apply to jobs unless they meet every single qualification. At Dialpad we are dedicated to building an inclusive and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles.
Dialpad is an equal-opportunity employer. We are dedicated to creating a community of inclusion and an environment free from discrimination or harassment.
Top Skills
What We Do
Dialpad is a cloud-based business phone system that turns conversations into opportunities and helps global teams make smarter calls--anywhere, anytime. We bring simplicity to the professional phone experience and some of the world’s most innovative companies use our platform. Dialpad's products span video meetings, cloud call centers, sales coaching and dialers and enterprise phone systems--and are all infused with the latest AI technologies to help every business make smarter calls. Customers include WeWork, Uber, Motorola Solutions, Domo and Xero. Investors include Amasia, Andreessen Horowitz, Felicis Ventures, GV, ICONIQ Capital, Salesforce Ventures, Scale Venture Partners, Section 32, Softbank and Work-Bench.
