Senior Product Designer - Convert - M/W/X

Company Description

Accor Tech & Digital is the power engine of Accor technology, digital business and transformation. Our 2,000 talents are committed to deliver the best tech and digital experiences to our guests, hotels and staff across 110 countries and to shape the future of hospitality. 

Accor Tech & Digital, jobs in the tech field where intelligence is above all human ! 

Job Description

We are the Digital & Business Factory of the Accor Group, the innovation and transformation laboratory of the global leader in the hospitality industry; 

With our 700 - Heartist®, we bring together the best of hospitality and the best of tech & digital. 

Our ambition: to offer personalized, memorable, and sustainable experiences. 

Here, we give birth to new ways of traveling in each of our 5,500 hotels, closest to our 100 million customers in 110 countries. 

Here, we are at the heart of a fantastic playground for designing and creating digital products and services, for our customers and our hotel teams, generating maximum value for our company. 

Here, your scope will have no boundaries, so dare to impact on the world with us! 

Here is where your greatest challenge awaits you: 

Domain: Digital Factory DBF01 – Design Convert

Accor has a strong ambition: to reinvent the travel experience by focusing on personalization and a strong brand identity. Achieving this is the obsession of the Digital Department: a team dedicated to defining and implementing the future of the Accor Product Experience.

Reporting to the Product Design team and under the supervision of the Lead Product Designer Ecom Convert, you will be assigned daily to topics directly related to optimizing the booking funnel for hospitality services.

You will work closely with a multidisciplinary team (Product, Tech, Business, UX Content, Design System, User Research) and will be responsible for ensuring the experience, engagement, and usability.

Your mission: 

• Define and justify a multichannel and intuitive digital experience with our product teams.

• Detect weak signals: Collaborate with Product Owners (POs), Product Managers (PMs), and User Researchers to investigate and clarify user expectations, identifying opportunities to seize. You will also need to capture and share trends that should inspire our approach.

• Anchor design into our practices: Advocate for the right approach within your squads and facilitate the team’s work by applying tailored methodologies to design the best possible user experience.

• Build and improve: Transition from fluid ideas to robust prototypes. You and your team will balance user testing, iterative work, and continuous improvement of your deliverables.

Define and justify a multichannel and intuitive digital experience with our product teams.

• Detect weak signals: Collaborate with Product Owners (POs), Product Managers (PMs), and User Researchers to investigate and clarify user expectations, identifying opportunities to seize. You will also need to capture and share trends that should inspire our approach.

• Anchor design into our practices: Advocate for the right approach within your squads and facilitate the team’s work by applying tailored methodologies to design the best possible user experience.

• Build and improve: Transition from fluid ideas to robust prototypes. You and your team will balance user testing, iterative work, and continuous improvement of your deliverables.

Your mission, alongside the other designers, will also include strengthening our position and visibility:

• Contribute to improving our practices and team efficiency (e.g., Design System, establishing processes).
• Promote Accor's product design both internally (through presentations and demos) and externally (via meetups, articles, publications, etc.).

Your responsibilities: 

Business & Strategy - Envision and formalize the Design elements of the product strategy:

• By understanding business and user challenges and translating them into opportunities.
• By challenging and integrating business objectives into your work.

Business & Strategy - Envision and formalize the Design elements of the product strategy:

• By understanding business and user challenges and translating them into opportunities.
• By challenging and integrating business objectives into your work.

Discovery - Understand user problems and design the best possible experiences:

• By framing topics alongside your PO or PM.
• By de-risking opportunities through quantitative and qualitative research to identify and refine problems and expectations (data analysis, tactical surveys, user interviews, or testing).
• By formalizing user insights into deliverables tailored for product stakeholders (e.g., personas, JTBD - Jobs To Be Done).
• By exploring and designing multiple solutions supported by measurable KPIs, developed collaboratively during stakeholder workshops.
• By testing and validating selected solutions with users (user testing or A/B testing).

Delivery - Ensure smooth and high-quality delivery by supporting the product team:

• By being a key player in delivery quality through close collaboration with POs and developers (high-quality handoffs, thorough QA, etc.).
• By leveraging the Design System as both a contributor and guardian of its consistency.
• By staying attentive to user needs and ensuring continuous product improvement through appropriate analysis and research techniques (Analytics, Customer Support feedback, A/B testing, etc.).

Continuous Improvement & Monitoring - Streamline Design workflows:

• By adapting your working methods to align with project ambitions and deadlines.
• By maintaining a holistic vision beyond your immediate scope and considering the entire e-commerce ecosystem.
• By sharing knowledge about new technologies, design trends, and evolving user behaviors.
• By enriching design perspectives through benchmarking market references within the hospitality industry.

Qualifications

And you? 

• Diplômé(e) d’une Grande Ecole d’Ingénieur ou de Commerce généraliste, informatique ou Master spécialisé en Design
• Capacité à travailler en équipe et à collaborer efficacement avec des interlocuteurs de différents services.
• Fortes compétences en communication écrite et verbale pour présenter des résultats d'analyse de manière claire et concise.
• Maîtriser le design d’expérience utilisateur tant sur le plan stratégique qu’opérationnel et savoir l’expliciter à des interlocuteurs à la fois experts ou novices en la matière ;
• Maîtriser la méthodologie et les outils en lien avec le Product Design ;
• Avoir une expérience réussie de 6 ans minimum en tant que Product Designer ;
• Avoir une expérience professionnelle B2C Grand Public et e-commerce;
• Rigoureux.se et organisé.e, vous savez piloter et prioriser le travail d'équipe ;
• Empathie, écoute active et pédagogie sont des mots clés pour vous ;
• Utiliser couramment Figma et savoir se servir d’un Design System ;
• Anglais courant (présentations réalisées en Anglais).
• Forte capacité à donner et recevoir des feedbacks constructifs.

Additional Information

Accor dares to impact: 

- the world

• We are committed to the world around us, with a strong employer culture focused on the development of our 300,000 talents. 

• On the tech side, we are committed to reducing the impact of digital technology across all our projects. 

- your career:

• We enable all our employees to manage their work-life balance and offer them the means to shape their work environment according to their preferences. 

• Training and career paths are defined both individually and collectively, allowing us to grow together on a daily basis. 

• We value the richness of diverse nationalities represented, from various backgrounds, encompassing all the stories that make us who we are. We encourage diversity in personalities and professional paths. We know how to adapt to the specific needs of our employees, especially those with disabilities. 

- Specifically, at the Digital & Business Factory 

• Expanded remote work and no meetings on Wednesday afternoons, 

• Continuous improvement & training: Hackathons, exceptional technological partnerships, dedicated talent management, and a specialized platform for training, Digitech Academy & certifications. 

and also,

• Work from Everywhere: Personal access provided to over 500 coworking spaces, many of which are within our hotels. 

• ALL - Heartist® Program: Unforgettable stays and experiences at all Accor locations and partner venues worldwide. 

• Heartist® for Good Program: Commit to supporting an association of your choice from those available on our volunteering platform (1 day offered per year by the Group during your working hours). 

• An Employee Social Committee (CSE) supporting the financing of your cultural and sports activities. 

• Sustainable Mobility Package up to €700 for the use of "green" transportation, or 75% coverage of Pass Navigo (public transportation pass). 

• €10 meal vouchers. 

• A mandatory health insurance plan funded at 50% by Accor without additional costs in case of enrollment of your dependents. 

• And at our Issy les Moulineaux site: Collaborative workspaces, an employee restaurant, unlimited coffee, gaming and sports areas, a concierge service, and a park just across the street 😉 

Is this mission appealing to you? 

Recruitment is all about people!

Apply, and we will offer you: 

1. A meeting with our recruitment team to present the essential aspects of the position to you or guide you towards the role that may suit you. 

1. An interview with the team manager responsible for the role you are interested in.

1. For some roles, you might also be required to complete an assessment (use case and motivation questionnaire. 

1. A final interview with our Human Resources team to discuss our Group's culture, work environment, training program, career prospects, as well as various benefits offered by the Group. 

1. A personalized feedback. 

#accordigitalfactory