Senior Platform Reliability Engineer - Azure API Management (APIM)

The Opportunity

We are seeking a skilled and motivated individual to join our team as a Senior Platform Reliability Engineer - Azure API Management (APIM).

In this role, you will be responsible for the designing, implementing, and managing API solutions using Azure API Management (APIM).

Your expertise in managing and operating APIM platforms, combined with proficiency in OpenAPI specifications and Swagger, is essential. Additionally, skills in JWT, OAuth 2.0, mTLS, and Azure APIM policies are required. Experience with Postman, certificate/SSL handling, a strong understanding of APIOps and DevOps practices, and familiarity with developing APIs in any programming language are also important.

Good understanding of Azure cloud networking and routing and experience with managing Entra ID tenant, Azure Application Gateway and Azure Kubernetes are highly desirable. Additionally, you will actively participate in production support, on-call rotations, and risk management compliance.

Responsibilities

• Design, develop, and implement API solutions using Azure API Management.

• Collaborate with multi-functional teams to gather and understand API Platform and infrastructure requirements.

• Apply Terraform for infrastructure as code (IaC) to automate the provisioning and management of Azure APIM resources.

• Implement APIOps and DevOps pipelines for seamless API deployment.

• Support day-to-day APIM Platform operations, including monitoring, fixing, and optimization.

• Manage API policies to JWT and OAuth 2.0 for API security.

• Implement client certificates and mutual TLS validation for enhanced API security.

• Implement JWT validation with Microsoft Entra ID.

• Possess a solid understanding of Azure cloud, Key vaults, NSG, Firewalls, Application gateways.

• Provide production support, including on-call rotations, to ensure API availability and performance.

• Proficiency in Postman for API testing and development.

• Demonstrate knowledge in certificates and SSL for secure API communication.

• Work closely with development teams to ensure APIs are in line with organizational standards.

• Software engineering and programming experience is an advantage.

What motivates you?

• You obsess about customers, listen, engage, and act for their benefit.

• You think big, with curiosity to discover ways to use your agile approach and enable business outcomes.

• You thrive in teams and enjoy getting things done together.

• You take ownership and build solutions, focusing on what matters.

• You do what is right, work with integrity and speak up.

• You share your humanity, helping us build a diverse and inclusive work environment for everyone.

What we are looking for

• Experience with Azure APIM and API Lifecycle Management within Azure APIM.

• Demonstrated experience in deploying and managing a production-grade Azure APIM platform.

• Experience in setting up and configuring Azure APIM from scratch.

• Multi-API Management experience including  proven ability to manage APIM platforms that span multiple regions.

• Experience managing a platform large set of APIs (more than a dozen.

• Experience integrating Azure APIM with other Azure services such as Azure Functions, Logic Apps, and App Services.

• Strong understanding and experience in configuring API security within Azure APIM, including authentication and authorization mechanisms.

• Experience setting up monitoring solutions to optimize the performance of APIs managed in Azure APIM.

• Experience implementing and testing disaster recovery solutions for Azure APIM to ensure business continuity.

• Experience in managing and optimizing costs associated with Azure APIM, particularly in a multi-region setup.

• Proficiency in implementing role-based access control (RBAC) within APIM deployments to manage permissions and access.

What can we offer you?

• A competitive salary and benefits packages.

• A growth trajectory that extends upward and outward, encouraging you to follow your passions and learn new skills.

• A focus on growing your career path with us.

• Flexible work policies and strong work-life balance.

• Professional development and leadership opportunities.

Our commitment to you

• Values-first culture

• We lead with our Values every day and bring them to life together.

• Boundless opportunity

• We create opportunities to learn and grow at every stage of your career.

• Continuous innovation

• We invite you to help redefine the future of financial services.

• Delivering the promise of Diversity, Equity and Inclusion

• We foster an inclusive workplace where everyone thrives.

• Championing Corporate Citizenship

• We build a business that benefits all stakeholders and has a positive social and environmental impact.

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html.

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact [email protected].

Toronto, Ontario

Hybrid

Salary range is expected to be between

$94,220.00 CAD - $174,980.00 CAD

If you are applying for this role outside of the primary location, please contact [email protected] for the salary range for your location. The actual salary will vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training. Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance.

Manulife offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in Canada includes holidays, vacation, personal, and sick days, and we offer the full range of statutory leaves of absence. If you are applying for this role in the U.S., please contact [email protected] for more information about U.S.-specific paid time off provisions.